OM
35-50 years of age | Experience level: first safari
Disingenuous, refuse to communicate
When an international flight ban cancelled flights into the area, I cancelled my booking for a 3 night safari in Mikumi National park. I paid in advance - 700USD. Due to this being a situation out of our control, the company agreed to refund the costs less the bank fees which I agreed to. Its been over a month and now there is no communication to give any update despite committing to refund the cash due.
Disappointed and angry to say the least, hotels, airlines etc refunded in days....but not these guys - would advise anyone never to pay anything upfront to this company.
CA
Experience level: first safari
Pandemic profiteers
I booked a tour prior to the pandemic and even though I cancelled almost a year in advance (November 2021), I was refused ANY refund of an almost $3,000 deposit even though every though it cost absolutely $0 to cancel any hotel reservation made on my behalf. Immoral and unethical!
RU
35-50 years of age | Experience level: over 5 safaris
the driver was the boss
the driver was changing the program as he wanted, accommodating us in cheapest hotels. it was the worst experience travelling
KR
35-50 years of age | Experience level: 2-5 safaris
Lies after lies after lies. TERRIBLE EXPERIENCE!
I wish there was 0 star to give.. Burton- the person I dealt with is such a trickster you must avoid to deal with.
At first I thought he was very passionate and hardworking to match our budget to a trip to Serengeti as he offered lots of options and trying to meet our budget via email and whatsapp constantly.
I got a similar offer from another company but I wanted to pay back his time and effort and decided to go with him.
When we met his staff to finalize our deal they told us an extra charge of $300 which was never mentioned even when we asked him to confirm if the price he offered was the final price with no extra charge.
After we dropped his deal, he came up with a new offer that could benefit us especially to my Tanzanian friends and they liked his new offer so, I decided to give him a second chance. Up to this point I really thought he is just trying to make it work and hustle his life through and I always appreciate hard workers so I accepted his offer and that was the biggest mistake I made...
He changed his words again 10 hours before our trip. 'There is this and that, additional fee....'
I can't even... It makes me still furious and frustrating just thinking about it after a month now.
My friends couldn't afford the deal and it was very late for us to find a new tour company and we basically had to call and search all night and even the next morning as we must have started a tour the next day sue to our schedule. Luckily we found another company and the it was very pleasant but, we had to leave late in the morning and we basically wasted most of the morning.
I honestly think this is his work ethic, first offer something the client would want and close the deal and make them have no other choice and then tell them an additional charge at the very end.
LONG STORY SHORT, AVOID THIS COMPANY.
This is an honest review and 100% true and if you want to see if I am real or not, visit my instagram and ask @findingminwoo
Don't deal with this company or Burton.
RU
20-35 years of age | Experience level: first safari
I highly discourage contact with this company
We took 2 of the same safari Tarangire NgoroNgoro. We talked with Jimmy to agree on the dates and times of arrival, as well as all the details of our safari. On the first day I paid, everything was great. On the second day we were asked to pay an additional $ 300 for Ngoro-Ngoro because they did not find a suitable group for us. Jimmy did not get in touch, an Inno answered the phone. They refused to fulfill their obligations. As a result, in order not to lose the day, I had to go to Lake Manyara. The overall impression is ruined. The money is lost. I highly recommend not contacting this group.
Мы брали 2 же сафари Тарангире + НгороНгоро. Общались с Jimmy согласовали даты и время прилёта, а также все детали нашего сафари. В первый день я внёс оплату, все было замечательно. На второй день нас попросили доплатить 300$ за Нгоро-Нгоро т.к они не нашли подходящую группу для нас. Jimmy не выходил на связь, по телефону отвечал некий Inno. ВыполнТь свои обязательства отказались. В итоге чтобы не потерять день пришлось ехать на озёро Маньяра. Общее впечатление испорчено. Деньги потеряны. Крайне не рекомендую связываться с этой группировкой.
PL
20-35 years of age | Experience level: first safari
CHEATER
Benard Nzavi is a cheater, we agreed for 5days safari, paid for extra day, but when we came at the safari camp we got informed that we have only 3nights!
He stole our receipt when he was counting the money to get our proof!
Also didnt want to show his copy of a receipt, be aware of this SCUM!!!
PL
Scam
We agreed for 4 days(3 nights) in Masai mara but after we have arrived it turned out that we only have two nights there. 1 day less that it supposed to be. The other thing is that on the first day we’ve been on the game drive only for 2h, next day was full game drive but on the third day there was no drive at all so from 4 days we only spent 2 in the park.
UA
50-65 years of age | Experience level: first safari
The company provides false information about the services it offers.
Regarding communications - Said (representative of Saving Tour) did not answer the question - which company provides the tour, then it turned out to be 3 Wonders Expedition, it had bad reviews before.
Regarding the service - Said (Saving Tour representative) promised us campsite accommodation with beds (luxury+)
In fact, it was just a false advertisement, 3 Wonders Expedition placed us in regular tents at the Nyany Public Campsite - we slept on the ground, covered with old sleeping bags.
But on the first night, in the Serengeti, it was warm. And in Ngorongoro, the temperature at night was about 10 degrees Celsius, and summer sleeping bags (one of them was a child's size) did not protect us from the cold, later I fell ill with pneumonia.
Do not contact Saving Tour. After my complaints, I realized that cheating is their modus operandi.
US
50-65 years of age | Experience level: 2-5 safaris
DID NOT RETURN MY DEPOSIT
Beacon Safaris (Robert) failed to refund my deposit. I had written agreement with him that he would return within 2 weeks of request.
I have been following up for 11 months now. He has been evading with different types of excuses. Now stopped responding to emails as well.
Pl. do not send him any advance.
OM
35-50 years of age | Experience level: first safari
Desperate customer service
Again I am waiting on a refund promised by the managing director to pay at the end of Feb, Jan and also December. So far having committed to payment and having submitted account details at their request I have not received anything. The airline refunded in 1 weeks, hotels within 2 weeks, and even the government refunded the visa fee due to us not being able to travel on account of an international travel ban. I feel like I have been robbed, with repeated requests to honour their word being ignored.