US
Even better than expected!
We were very impressed with every aspect of our safari. Edith did a wonderful job of presenting various itineraries for us to choose from, and was very accommodating in the booking process. The safari itself was absolutely amazing! We saw thousands of animals of every species you can think of (and then some), and the safari vehicle was very comfortable and perfect for the type of driving required in the bush. The accommodations were all first rate; the rooms, the food, and the lodges themselves were amazing. Five star service without being pretentious.
But the best part of our safari was our guide and driver, Steve. Steve is a former game warden who is extremely knowledgeable about the wildlife, their behaviors, and identification. His love of the wildlife really shows through, and he is very personable. After our 8 day safari, we became very good friends.
I will definitely use Kenya Safari Arcade when we return to Kenya. I cannot say enough good things about our safari, and highly recommend all involved.
US
50-65 years of age | Experience level: 2-5 safaris
Do not trust this company!
Do not trust this company with your money. I paid them my deposit in early March. A week later, their website and cell phone number were terminated due to lack of payment. When I finally
heard from them again, I asked that my deposit be refunded. At the end of March, they agreed and stated that a wire had been sent, but that never happened. There have been several emails sent to me with stories as to why I have not yet been refunded. To date, I have not received my money back.
CA
65+ years of age | Experience level: first safari
Once you started the tour it was Very Good. You just need to get past the office.
My husband and I were travelling for 2 1/2 months before we arrived in Cape Town. Before we left we got in touch and asked if there was any other information that was needed. We were told they had everything and an itinerary would be sent to us 60 days prior to arrival. We had to ask for this 3 days before arrival. During those 2 1/2 months on the road we were asked 3 and 4 times for the same information and sometimes by the same person. When I complained I was told that several people had to touch the file and sometimes things got lost. Information requested were flight arrivals and departures, emergency numbers etc. We then received a charge for $250 and were told this had to be paid before final arrangements could be made. After many emails we found out that a flight had been charged to our account that was not ours. Each email we sent we asked for confirmation and most of the time did not receive it. After many emails about flights the office still did not send the correct information to the guide that was waiting for us. We spent another hour at the airport waiting for this to be sorted out. It was very frustrating and we were concerned about the complete trip.
Then the guides took over. They were wonderful. The accomodations were good and the guides were knowledgeable, courteous and bent over backwards to help you out. The meals were fantastic and actually too much. We decided not to go for dinner one evening because we were not hungry. I think it would be best for us (not everyone) if you just had 2 big meals a day and a snack. We spent many hours in restaurants. The restaurants were wonderful but sitting and waiting 2 hours for lunch was not for us. You could pick anything off the menu so everyone was satisfied. The tours were great and the adventures were over the top.
50-65 years of age | Experience level: first safari
We had a fantastic safari, Lucy tailor made an experience to suit our requests.
I arranged my trip independently from the UK, travelling with my daughter and felt very nervous not using a big firm. Lucy from Serene is a very organised business woman and quickly put me at ease, She answered all my questions and tailor made our safari to suit our budget, schedule and requests. All correspondence was answered promptly and Lucy was able to recommend a hotel in Nairobi to start our trip. We were collected by Lucy and our driver Dansom from the hotel to start the adventure. The safari bus was clean and well maintained with a plentiful supply of bottled water and we had it to ourselves so plenty of room for all our stuff. The massi mara was magical, we saw 4 of the big five including my particular favourite Elephants and so much more. April was a great time to visit seeing young animals and very green because of rain just before we travelled. Our trip was all inclusive (except for drinks) so no worries and the food provided was excellent. Dansom was knowledgeable about the wildlife and able to answer our questions. We travelled in the low season and Lucy was able to negotiate some luxury accommodation at a reduced price for our mara camp. We then travelled to Lake Nivasha to see fish eagles and explore the volcanic landscape at Hell's gate national park. It was a magical 4 days. We were returned back to our hotel in Nairobi to continue the rest of our holiday. It is worth mentioning that our bus did fail to start one evening ( not surprising given the terrain), Dansom was able to quickly arrange alternative transport and Guides for our evening safari and a mechanic to ensure our safari bus was up and running for our next trip. I was very impressed with the way the problem was handled with no noticeable disturbance to our schedule.
CO
65+ years of age | Experience level: first safari
Sammy was the best tour guide we ever had
The Hotels selected and the tours were very wee selected
The guide was always on time and willing to satisfy our needs
The overall rating is Excellent and we recommend Sammy for your future trip to Africa
20-35 years of age | Experience level: 2-5 safaris
Service beyond expectations and done with a smile
This was my second time to travel with Adventure Expeditions Uganda and indeed they delivered with excellence once again. From our first decision to go on the trip to its successful conclusion, Adventure Expeditions offered seamless service. Must say a huge Thank you to Angel and the entire company for organizing for such a fantastic trip. The tour went very well and all had a fabulous time. I also loved the fact the company is eager to hear from its customers and thus i have completed the feedback form in detail. Angel was amazing, we drove from Kampala to Entebbe together in the vehicle and we where with her throughout the trip, she was really great - she had excellent customer service as she kept checking on us and finding out if we needed anything to make our trip comfortable. She had knowledge of every area we went through, I thoroughly enjoyed seeing all the animals in the Zoo and she gave us information about the difference between caged animals and those in the wild, which was very eye opening and informative. I am already planning for my next trip and will definitely travel book with Adventure Expeditions Ugandan again.
SE
20-35 years of age | Experience level: first safari
Fantastic 2 day safari in Mikumi National Park
We were on a two day safari to Mikumi with a fantastic guide who was very nice and knowledgeable.
On the way to and from the safari he explained things about Tanzania and about the scenery we went through, which was very interesting to listen to.
We were lucky with both weather and seeing animals on both days. Our guide knew exactly where to take us, which made us come very close to the animals. He could also teatch us things about the animals, how they live or how they get their food etc. We saw lots of lions, giraffes, elephants, zebras, impalas, hippos, birds and many many more..
We can certainly recommend booking a safari with Nyasi!
NL
35-50 years of age | Experience level: 2-5 safaris
I look back on a very adventurous, eyeopening and relaxed trip with Grassrootz, above my expectation
The service, communications was fine for me, the overall trip was above my expectations en and I loved the safari tour. We have really seen the beauty of Uganda in a very easy and relaxed way.
US
high class, expert driver/tour guide
Sweet Safari met and exceeded my expectations. I saw everything I wanted and I always felt safe and taken care of. Plus he spoke perfect English so communication was very easy.
I would definitely use Sweet Africa Safaris again and will recommend the company to my friends and business associates.
Thanks for helping to make my time in Africa so memorable.
BR
20-35 years of age | Experience level: first safari
Great trip!
Everything was as expected: the friendly staff, accommodation, food and the transfer!