BE
20-35 years of age | Experience level: first safari
Never book with this company. Horrible experience!
Don’t book!! Please, choose another company if you don’t want to worry during your safari.
Read this for more information ( long story, below a summery)
The hostel were we stayed, recommended Big 5 voyage. The boss came to talk to us
We agreed on a 6 days safari. With 1 night in a tent, 2 nights in a camping tent and 2 nights in a hostel in Seregenti park. With WhatsApp messages we got the planning and more details about the safari. In the morning we confirmed to do the safari the next day. We agreed on a total price of $2200 in tota.
We got a message back that the hostel was full and for only $120 per person per night we could have a lodge with swimming pool in Seregenti. We agreed on a total price of $2500, 2 persons 6 days safari, everything included (- $45pp cost of the hostel we first agreed on)
We got to the office in Arusha to pay, and there it was 5% more to pay with card, that was never told to us (we had cash at the hostel!). After again discussing this, he dropped the commission fees, and we got receipts.
Then next day, we started the safari.
We arrived at the meeting point to start. Nobody of the company was there, all of the sudden our program was changed and we had to go with another company on safari, also another group.
We had no communication about it, even if we asked for it.
After day 1 of safari, I got messages from the boss of the company, that we had to pay more money. We called him after this and then he asked for more money: we paid only for 1 night at the lodge he said. So we had to pay $240 more. Also he talked again about commission fees we had to pay. We paid everything in the office so we didn’t understand why he was again talking about it..
The lodge was already booked and confirmed (see photo of WhatsApp message)
We didn’t want to pay extra, so we asked for another option. He said we sleep in tents then and get money back. Then all of the sudden the call ended..
We worried all night, because we started already the tour and now we got really bad vibes.
The day after we got $240 back. We had a great 6 days safari with tour operator: Meru Slopes
We slept 2 nights in a bed and 3 nights in tents at public campsites. Our safari with the other company, meru slopes was really nice. We enjoyed the great migration!
Summery: the company asked 3 times for more money, even when we agreed on the price and paid it.
No communication during safari or changing plan
So book with another company if you don’t want to worry, even if you already started your safari!!
IT
Nightmare Honeymoon
So much went wrong in this 15 day trip I don't even know where to start. I am at the point where I think all the other reviews must be fake. It was sketchy from the very beginning and I would have surely cancelled if it weren't for the large deposit we had already paid. This was our honeymoon. The suggestions we were given were poor and provided little to no information. There were huge miscommunications between the travel agent and the local guide - honestly I don't understand how they can do business together. We were supposed to have a full serviced 15 day 'luxury´ camp, but on the last days of the trip WE ENDED UP SETTING CAMP AND THE TENT OURSELVES including cleaning the tent and DIGGING THE TOILET HOLE!! because they just abandoned us in a horrible island without any staff except for a chef. We were told there would be 2 games drives EVERY day, it turns out that on the day we changed camps there was no game drive at all because even though those drives were supposed to be considered game drives, the driver was not even stopping for us to have a look at animals. The evening drives on those days weren't even performed. We ended up having 6 game drives less than promised. We were not served alcohol due to COVID restrictions - which we understand- but the agent didn't provide us with any warning whatsoever beforehand, surely because he didn´t want to loose us as customers. Imagine finding out you won't even be able to have a glass of wine during your 15 day honeymoon once you get to the first camp and are in the middle of nowhere with nowhere to go. Additionally, no other activity or extra service to compensate for the price of the alcohol that wasn't bought was offered, so they basically stole 300 USD from us. The guide kept promising 'we will see rhino and wild dogs GUARANTEED in the next few days' and then we never saw them. Really, how unprofessional can you be? We never had the expectations of seeing them in the first place, but we did after his empty promises. When we asked to make some changes to the trip, the guide came with a ridiculous price, which didn´t make sense at all....yet another excuse to steal our money. On a couple of occasions we asked the guide to go check out specific things (like a dead elephant in the area) and he would say no because he just wanted to go chase whatever he felt like, thus we missed out on amazing sights. On more than a couple of occasions we were told to meet at a certain time to leave for the game drive, and they left us hanging for 30 min or more. The guide would sit with us every dinner and wouldn´t even talk to us, he would only talk to his staff in his language. Why even sit with us and ruin our dinner in the first place? All in all, it just felt like they manipulated and lied to us to take our money. And so many things more. Feel free to contact me and I can share more info and or photos of the disastrous camping setup. We felt and we feel robbed.
BR
20-35 years of age | Experience level: first safari
Excellent
We had a great experience with this company, we did the safari of 3 days and 2 nights, we got to see 4 of the 5 big fives. Driver Edward was very friendly and polite. Everything went according to plan and agreed with the company.
Unfortunately experience
Excellent services, good time management, customer care and affordable packages. Thank you Ameera Africa Safaris for the splendid services delivery and enjoyable travel experience to sipi falls
HU
Professional
We had a 2days 1 night safari in Mikumi National Park. Leonard picked us up in time at our hogel in the morning. He was very nice and drived safely. The tour was awesome, we saw a lot of animals( giraffes, elephants, zebraa, hippos, lions etc. even a leopard). The tour guide and the driver was very helpful, we had a lot of fun together. The food and the hotel was really good too. We are very satisfied. I highly recommend the company. Best price guaranteed! :)0
Transparent, Professional and Kind.
So you are looking for a reliable Safari in Kenya and you have so mnay different options and now you are looking at all these reviews to make your best decision? I will help you!
Mufasa was amazing, we made the right decision by choosing them. From the moment I contacted Joseph at Mufasa he was super responsive and he answered all my endless questions. He put together an awesome plan for us. Everything was covered and we were taken care of for our whole trip duration.
They picked us up at the airport, they took us to the best hotel in Nairobi. Our driver for the first day was the kindest and nicest person. Thank you Dan!
Then Kevin picked us up the day after for our Safari journey and let me tell you that we were truly blessed to have Kevin from Mufasa as our guide. He was extremely knowledgeable and despite all the long drives we never felt bored or exhausted cause our safari guide would hit us with some mind blowing scientific facts about the animals and the nature in general. Just a passion, kind and loving dude. He knew every inch of the Savanna by heart!
All the accomodations including camps and hotels and food and everything else was perfect. We had a great time.
Mufasa will take care of you. Asantisana Mufasa.
20-35 years of age | Experience level: first safari
Excellent experience
Petnah Africa tours and travel have been helpful and kind. The booking was easy and the tour well organized , we traveled in a very comfortable car , they always make you feel comfortable . I would recommend them for any kind of tour.
20-35 years of age | Experience level: 2-5 safaris
Awesome driver with amazing driving skills. He ensured to show us all animals in the park.
On time pick up in the morning. James was very accommodating even with the kids. Anything we needed we got (bathroom breaks,shopping stop overs) etc. he went above and beyond our needs. Would definitely use sunnycreek safaris again.
Nice and trustworthy agency to travel with
Good service
Good experience
Easy contact
Reliable and nice personnel
Maybe a bit too expensive for non-residents
Tour well organized
Agency with experience
CH
20-35 years of age | Experience level: first safari
He brings everything to table what you need to have a great safari
The tour with Kihindo was just awesome! He not only did a great job with organizing and managing the safari, but also has a great knowledge about the Tribes, Tanzania's economy and culture. We could not have had a better safari experience. It was outstanding what we got for the price we paid. He always had a driver by side in order to be able to spot all the animals and talk about them without the need of driving a vehicle by side. Moreover the accommodation was nice and clean and also exceeded our expectations. Lastly his service went much further then just doing the safari only. He even got us some tickets for the ferry so we were able to continue our journey relaxed after safari.
