20-35 years of age | Experience level: 2-5 safaris
Unforgettable experiences
On all my experiences with Dallago tours, the booking process has always been swift. I have always got an immediate response on any queries that I may have had. I have so far been on 3 trips booked by Dallago tours and all of them have met my expectations. They have provided a bespoke service that tailored to any needs that I may have had at the time. I would highly recommend their services on all tours and safaris that anyone is looking to go on.
50-65 years of age | Experience level: 2-5 safaris
Fantastic holiday thanks to Uniglobe Let's Go Travel
Having lived and worked in Kenya 25 years ago my family holiday (4 adults and 2 children) was planned around revisiting many of the locations that I enjoyed back then. Lets Go travel provided a fantastic service customised totally to my specific requirements at a very competitive price. Everything that they booked for me went like clockwork - no problems whatsoever! Special praise for Esther Muthoni who responded immediately to every email that I sent her with very comprehensive responses. Special praise also to Alex who drove and guided us fantastically and was so accommodating.
I would recommend thoroughly Uniglobe Lets Go Travel
50-65 years of age | Experience level: first safari
Customer Service Improvement Required
Our initial contact with Simon Mwema was very good. However, this deteriorated after we had paid. We had received 2 different times for the flight departure for our safari. I repeatedly tried to clarify this with no answer to my emails. It was not until 2 days before our departure from Australia that I received an email but with no departure time on the form. Finally, I received the time(1/2 hour earlier than previously stated) and the fact the flight was with a different airline. We tried to confirm the flight time just prior to the safari but did not receive an answer. This was all very unsettling.
SN
20-35 years of age | Experience level: 2-5 safaris
Good but some obvious improvements
Good :
- Communication over email and whatsapp was good and fast.
- The guide was friendly and knowledgeable.
- The first 2 hotels (in Aberdares and Samburu) were amazing.
- Great night safari in Ol Pejeta
- Very nice parks altogether.
To improve :
- The duration of drives from a park to the next had been underestimated of an hour or so each time. Long drives on the road and less time for safaris.
- The itinerary included 4 parks which was too many in our opinion for only 6 days, especially as drives were longer than expected. 3 parks would have been enough.
- On our last day, the hotel booked by Mwema (Falcon Heights) was 35 minutes down the road from the entrance of the park. We lost over an hour and a half that day driving back and forth.
IL
20-35 years of age | Experience level: first safari
incredible services and a memorable first time in Africa
excellent customer service and choice of excursion sites, the visit to Mara Sopa and the nakuru complemented with the wond3rful landscapes to Mt kenya . would definitely use dallago for subsequent visits and i highly recommend them if you are looking to enjoy and make the most of your time visiting Kenya.
US
50-65 years of age | Experience level: over 5 safaris
University Research Program
Luciano Tours and Travel is a wonderful company. I have used tour companies in a variety of countries around the world and from my experience, it doesn't get better than this. Mr. Shadrick Luyanga is very patient, flexible, and kind. He was always able to address our needs and adjust the program and the itinerary to maximize our experience. We were a group of 10 and this was the first time that Luciano Tours had assisted a university study program. I was impressed and grateful for the hard work, support, and planning provided by the company. I will use them each time I return to Zambia and can recommend Mr. Luyanga to all that have an interest in travelling to Zambia and/or neighboring countries. He impressed our group from the US, but also impressed our Zambian colleagues. That is not an easy task given cultural differences and perspectives. Mr. Luyanga is very professional and quite knowledgeable about all aspects of Zambian tourism. He can work with any budget and he gives thoughtful advice. I was also pleased to find a company owned and operated by Zambians. Fantastic trip that is due to a top-notch company and their effort in crafting a program that addressed our unique needs and interests. I am already planning another trip with Luciano Tours and Travel. They are excellent all around.
US
Excellent safari experience with Easy Travel in Tanzania
One of the reasons we picked Easy Travel rather than other safari operators was the professionalism in responding to inquiries and their assistance in the trip planning process. Michael answered numerous questions and helped create an itinerary that worked well for the three of us- giving us a variety of parks and wildlife viewing. The safari more than lived up to our expectations. Our guide Hamdan, was very knowledgeable about the wildlife and birds we saw throughout the trip which added to our experience.
DE
20-35 years of age | Experience level: 2-5 safaris
Excellent mountain trekking and Safari
Both, the mount meru trekking and the four day safari were excellent. Great guides, good organization, catch up from the airport, hotel stay before, between the two different tours and afterwards. Absolutely to recommend.
35-50 years of age | Experience level: 2-5 safaris
Excellent service
I found Them to be very professional from the beginning till the end,at all times..
Service was great and would highly recommend to use them without a doubt...
US
20-35 years of age | Experience level: first safari
The Perfect Honeymoon!
First off, Laurette provided us with exception service and catered a set tour to our liking, adding a few days and helping us secure more private hotels as this was our honeymoon.
From the moment we landed in Zambia to the minute we left Cape Town, everything was perfect. Transfers were on time, hotels and locations exceeded our expectations, and the activities that were booked were incredible. We met many couples and didn't hear from them of one other thing we would have rather done than what was already booked with Laurette.
I started communicating with Laurette about a year and a half before the trip and she ensured that she stayed in communication, provided us documentation timely, and let us know promptly if she needed anything from us. This trip would not have gone as smoothly without her expertise.
I will be recommending all of my friends and family travel to South Africa and use Pembury for their bookings.