
20-35 years of age | Experience level: 2-5 safaris
Fast corrective action by Matoke
We organized a four day gorilla tracking in Uganda with Matoke. We left Kigali and drove to Rushaga, where we tracked one day and another day we tracked at Nkuringo. If your budget allows, we would highly recommend doing two days gorilla tracking. Our hotel in Uganda was Gorilla Safari Lodge and it wasn’t anything to write home about.
The problem was that Matoke subcontracted transportation to the lodge and the lodge took the outsourcing a step further and hired another company. This third company sent us a driver that could not communicate in neither English or French and had never been to the lodge. We got lost on the way. The lodge did not have a meal ready when we arrived. The driver never wore a uniform and when we met he did not even know the names of the people he was meant to pick up. On day two, our driver was nowhere to be seen and had to be called by the lodge. He eventually came to pick us up and drove us to the wrong entry point. Someone from the hotel had to get in the car with us to take us to the right place. Frustrated with the two days, we wrote to Matoke and the corrective action was decisive and swift. They were unaware that the hotel had outsourced our driver to another company and that they had sent an unprofessional and inexperienced driver. They immediately sent one of their own drivers, gave us a complimentary massage each, covered our laundry bill and were quick to follow up on how things were doing.
I’m happy to say the story ended well and our Matoke driver was everything driver one was not: he was polite, knowledgeable, spoke English, and knew how to get to our destinations. We felt in good hands with him. Matoke was apologetic and responsive, which we appreciate. Our only recommendation would be to choose outsourcing partners more carefully and ensure that if other companies provide one of their services, it is done with the same Matoke standards.

20-35 years of age | Experience level: 2-5 safaris
Fraudulent Thief- Don’t Risk It
Here are the reasons why choosing this safari option is just not worth risking for your once in a lifetime trip:
1. Broken down cars (ours broke down and needed to be serviced mid-trip). He will try to say this didn’t happen - well, it did, and we have photos and videos to prove it. We had to wait so long before it was repaired.
2. Broken radio, You will be the only car in the park that can't communicate with other other guides in the park (which will severely limit your ability to see wildlife). We had agreed that a radio would be in the car - and he guaranteed this, but told us it was broken after we had driven 5 hours and were in the park so there was no turning back.
3, Tiny windows (like being in a plane), other operators have jeeps with windows twice the size. Im 5'9 and had to hunch to see anything. He will try to say Tanzania requires all cars must be the same model, this is just not true. Look at photos yourself!
4. Philemon tried to put up into a budget lodge after we specifically discussed the lodges we wanted to be in (and had a written contract). We agreed to the lodges and then he tried to make last minute changes to get us in a cheaper one. What a joke!
5. Philemon tried to cut out a full day of our itinerary (we paid for 5 days, but to save money on park fees etc, he tried to persuade us the safari was only a 4 day trip). We agreed to itinerary e tried to change when we were mid way through!
6. Philemon will require you pay in full upfront. And he is very sweet to work with to start, but once he gets paid in full, he will ignore you and you will receive terrible service from him.
There are so many other operators, just dont risk your once in a lifetime trip. We chose this company because of the tripadvisor reviews, but it appears that they may not all be true. While out on safari, we did meet several couples/families who had chosen Leopard Tours and seemed to love it. They had modern cars, working radios, and very intelligent and knowledgeable guides. We cant vouch for them since we didnt use them, but I would try anything else but this!
Really disappointed.
Just don't risk it.
35-50 years of age | Experience level: first safari
A fantastic experience with Suricata Safaris!
A fantastic experience with Suricata Safaris! It brings to real world what you see on tv, fpr all family. The reception was amazing, the drivers and the cooker was great. I had made friends.

20-35 years of age | Experience level: 2-5 safaris
It was a memorable experience, they made this trip a dream come true!
It was a memorable experience, they made this trip a dream come true! Everything went perfect according to the plan, and we did notice the difference of services between Tanzania Wild Destination and other companies. What they offer Is wonderful! We don’t regret our decision to do this tour with Tanzania Wild Destination. The price is worth it!
Charlse, our guide is an exceptional person. We enjoyed his company a lot, and he has a special sense for animals, so we got to see a lot of them. He’s also a very good driver! We couldn’t ask for a better guide, and we feel very lucky to have had him with us. This experience was beyond our expectations.
50-65 years of age | Experience level: over 5 safaris
first class service from initial contact to last moment
James organised a 3 day Tsavo east and west safari for us. We stayed at Salt lick and Serena amboselli and were very impressed by both of the lodges.
The service offered was first class and staff very welcoming and friendly. Our driver was experienced and we managed to see the BIG FIVE.
I shall be booking my Tanzania Safari with this company for next year and will recommend James and his company to all my friends.

20-35 years of age | Experience level: 2-5 safaris

20-35 years of age | Experience level: first safari
One of the best experiences of my life
I'm thrilled. John is a great guide! The experiences were incredible! In Masai National Park we could see everything. Of lions, cheetahs, leopards, elephants, zebras etc. The specials from John like the walking safari and the overnight stay in Masai village were simply indescribable! Thank you John for the great experience!
50-65 years of age | Experience level: 2-5 safaris
Best Holiday Ever
My family and I really enjoyed and appreciated our 5 days All-Inclusive Beach Holiday with Oakland Tours. I would like to thank Felistus the team leader for putting together an excellent & affordable package for my family, everyone was happy and satisfied with the overall experience. We plan to do another holiday later in the year and I know where to start!

35-50 years of age | Experience level: 2-5 safaris
Amazing Safari of the Serengeti and Ngorongoro that will be unforgettable!
I just got back from a wonderful 3 day Safari of the Serengeti and Ngorongoro and the team at
Face of Africa Adventures and Hamadi and Angel were amazing at helping organize my safari and
answer all my questions and concerns. The driver was excellent and the food was nice and I had an amazing
experience and highly recommend you also do your safari with Face of Africa Adventures!
20-35 years of age | Experience level: 2-5 safaris
Fantastic
Planning was very competent, and all interactions with Antelope staff (head office, drivers) was delightful and 5 star. The only drawback was the lodge chosen (but we influenced the choice) whose quality had gone done a bit but everything else was perfect.
All things considered, the safari was a resounding success, and organizing it with TWD was easy and a joy.