CN
35-50 years of age | Experience level: first safari
A Vehicle Accident and What Followed
Our safari with African Big Cat Safaris in May 2026 was unfortunately marked by a serious vehicle accident, and I believe future travellers should be aware of both the incident itself and the company's response afterwards.
During our safari in the Serengeti, the vehicle left the road and came to rest on its side. Official incident reports and a traffic citation were issued following the accident.
Several members of our group sustained injuries. I was seated in the rear row of the vehicle and, after returning to China, CT imaging confirmed fractures of the L1-L3 lumbar transverse processes resulting from the accident. Another member of our group was diagnosed locally with a mild concussion.
Local medical assistance was arranged after the incident, and based on the medical assessments available at the time, no serious bone injury was identified. However, both the concussed passenger and I were unable to participate in safari activities the following day and remained at camp while the rest of the group continued the itinerary.
To be fair, the company covered local medical expenses incurred in Tanzania and provided the accident documentation when requested.
My concern relates less to the accident itself and more to the level of care and support shown afterwards.
After returning home, medical examinations confirmed injuries that had not been identified locally. We submitted the relevant medical evidence and attempted to resolve the remaining accident-related costs through direct and respectful communication.
We also limited our request and did not pursue compensation for missed safari activities, damaged personal property, loss of income, rehabilitation costs, or other indirect losses. Instead, we requested a modest contribution toward a small portion of the accident-related expenses that remained uncovered by our travel insurance.
The company ultimately declined any form of goodwill support beyond the medical expenses already covered in Tanzania and informed us that its position was final. More importantly, at no stage did we feel there was meaningful acknowledgement of the impact this accident had on the injured members of the group.
Safari travel inherently carries risk, and I understand that accidents can happen even with experienced operators. For me, the most important measure of a company is not whether an accident occurs, but how it responds when guests are injured.
I encourage prospective travellers to ask detailed questions about vehicle safety procedures, seatbelt policies, emergency response arrangements, accident reporting processes, and post-incident support before booking.
This review reflects my personal experience and is supported by official incident records, medical documentation, and correspondence with the company.
DE
20-35 years of age | Experience level: first safari
Reliable, friendly operators that enabled us to have a unique experience
Great experience with guides that have a lot of knowledge.
IT
20-35 years of age | Experience level: first safari
exceptional tour operator
We had an absolutely amazing safari experience in Tanzania! Everything was perfectly organized from start to finish, and the entire team was professional, friendly, and attentive. A special thank you to Jackline, who was incredibly helpful, responsive, and made sure every detail was taken care of. Her dedication and kindness made our trip truly unforgettable. We highly recommend this tour operator to anyone looking for a flawless and memorable safari adventure!
HR
20-35 years of age | Experience level: first safari
The best tour ever
Our safari in Tanzania was truly the experience of a lifetime. From the moment we arrived, everything was perfectly organized, and the guides were incredibly knowledgeable, professional, and passionate about wildlife and nature.
We visited several national parks and had the opportunity to see the Big Five up close. Watching lions in their natural habitat, seeing large herds of elephants, zebras, and giraffes roaming freely across the savannah was simply breathtaking. Every game drive brought new surprises and unforgettable moments.
The accommodations exceeded all expectations—comfortable, clean, and located in stunning settings surrounded by nature. Waking up to the sounds of the African wilderness and watching the sunrise over the savannah was something truly special.
Tanzania is an incredibly beautiful country, and a safari here is unlike anything you can experience elsewhere. The landscapes, wildlife, and overall atmosphere were absolutely magical. If you’re considering a safari adventure, I cannot recommend Tanzania highly enough. It was worth every moment and every penny.
A perfect 10/10 experience that created memories we will cherish forever. Highly recommended!
HR
20-35 years of age | Experience level: first safari
Safari Review
Had a absolutely wonderful time with Best Time Adventures,
Safari experience was amazing, had luck to find all big 5,
Jackline was super nice, always available and polite,
Absolutely recommended safari tour
PT
50-65 years of age | Experience level: 2-5 safaris
Amazing experience
Very good experience. The trip to Serengeti is a bit long. But the guide and driver Melita, very experienced, always found various wild animals quickly. Very good!The first campsite was in a fantastic location, but the facilities could have been a bit better. The same was true for the second campsite.I would like to highlight the head chef Lucas, very simple but careful, and he cooked very well, despite the limitations of the conditions. I really liked the head chef, Lucas.The guide Melita was very helpful.
65+ years of age | Experience level: first safari
You have the best guide in the Maasai Mara - the host with the most Geeman!
Geeman was absolutely fantastic - he knew where to go and tgere was nothing more we coukd have seen thanks to our great guide.
The camp we stayed at was great with deluhhtful hosts as well.
We could not have asked for more!
MX
Best Possible Service
⭐⭐⭐⭐⭐
Our experience with Sereland was truly exceptional from start to finish.
Planning a trip from the other side of the world can be challenging, but the Sereland team made the entire process seamless. Their communication, organization, and attention to detail were outstanding from day one. Every transfer, lodge, activity, and special request was handled professionally and flawlessly.
What made this trip truly unforgettable was their help in organizing my proposal. Coordinating such an important moment from a distance could have been stressful, but Sereland went above and beyond to make everything perfect. Their creativity, dedication, and personal involvement turned it into a moment we will remember for the rest of our lives.
Beyond the logistics, what impressed us most was the genuine care they showed throughout the journey. Every detail felt thoughtful and personalized, making us feel more like friends than clients.
Thanks to Sereland, we experienced not only the beauty of Tanzania but also the warmth and hospitality of its people. They helped create memories that will stay with us forever.
If you are looking for a company that combines professionalism, outstanding service, attention to detail, and a truly personal touch, we cannot recommend Sereland highly enough.
Thank you for giving us a trip we will cherish for a lifetime.
35-50 years of age | Experience level: over 5 safaris
Fantastic, always but Thank you for taking time to share your feedback Shamim , We’re sorry your exp
Thank you for taking time to share your feedback Shamim , We’re sorry your experience didn’t meet expectations. We’ve investigated with our driver Andrew and taken corrective action.
CL
35-50 years of age | Experience level: first safari
Excellent service! Very kind staff!
We Felt like in home in the jungle, the animals beautiful, great staff very geantly, Martin was so special and nice!
Absolutly recommmended!!!