BE
20-35 years of age | Experience level: first safari
Excellent value for money
The communication went very well by e-mail. They reply quickly to all your questions. The guide we had was very pleasant and knew a lot about the animals. He was very good at spotting as well. The cook that joined us was also very good at his job.
We chose the camping formula. I found it very pleasant, but you know you can expert very basic facilities. The atmosphere at the camp grounds is very nice though. It was our best experience during our Tanzania trip, we saw a lot of animals!
50-65 years of age | Experience level: over 5 safaris
The Experience was great, but payment was an issue
The communications from the staff was excellent, the service was good and the trip lived up to our expectations. However, we expected to pay by credit card, but when we got to the lodge, they expected cash. They demanded that we use all our cash to pay for accommodation, so we did not have money left for tips and buying any mementos. The transport and permits were paid in advance, which was not an issue. We were not informed in advance that there won't be credit card facilities available.
GR
35-50 years of age | Experience level: first safari
Excellent!
I went on a group safari with Tanzania Journeys. From the start i had great communication and replies to all my answers by the staff. So we prepared the trip with patience and care together. Upon arriving i was pleasantly surprised that all was even better than described: the hotels, lodges, tent, food. Our driver guide was a terrific person with vast knowledge of the bush and the animals. He showed us and explained us everything . I would definitely use Tanzania Journeys again.Do they organise safaris in Kenya too? Absolutely reliable. ⭐️ ⭐️⭐️
NO
35-50 years of age | Experience level: first safari
Read all 1 star reviews. They are TRUE!! Do not book with ISIA!!! WARNiNG!
We paid extra for a pick up from the airport.
They didn'¨t show up. We had to find another a taxi driver in the middle of the night.
The next day we had to hunt ISIA down by phone with the help of the hotel manager.
The trip started 5 hours too late because of this.
We had paid USD70 for an extra event. We didn't get to do this event and still after 4 months we haven't been refunded. I waited this long before writing a review to give them a chance to make it good.
They answer emails sometimes and sometimes not. Lies and stalling. In the beginning they said that they had made the payment but that it will take a couple of weeks before we would see it on the account.
The guide wasn't too interested in talking about animals. He just wanted to drive to get to the next camp and start driving a bit late every day.
He had good contact with other drivers to find animals but that was about it.
In the end he and his boss tried to pressure us to pay USD20 per day in tips and said that this wasn't optional.
You don't need to pay for an expensive company like ISIA!
All companies drive around and talk to each other. Just be sure to get a driver who have been driving for at least 5 years or so. This because a rookie might wreck the car and you will lose time.
There is a million companies out there.
Check what areas you want to go to and what camps you want to live in. Then contact any company but NOT It Started in Africa!
You have been Warned!
35-50 years of age | Experience level: 2-5 safaris
Fly-In Safari
Ilse organised our tour and it was really great. We have three kids of 13, 11 and 9 so didn't want to do too much driving, so we pretty much flew everywhere. That was amazing. It was super easy and a lot of the airfields are really close to the hotels. All of the vouchers and tickets that Matoke had organised worked perfectly and they seemed to be very well known in the hotels etc. so the staff 'knew where we came from' as everything was prepaid. I strongly recommend them.
50-65 years of age | Experience level: 2-5 safaris
Great guides and drivers, comfortable travel arrangements and lodgings
We had a great time in the rainforest and at Lake Victoria with your excellent tour guides, We would confidently recommend your services ans being expertly delivered and at reasonable cost. All the people involved were helpful and friendly and they did their utmost to make our memories of Uganda very happy ones that we will never forget.
CA
Kilimanjari, THE experience of your life!
With Noel as a Guide, I always felt confident.
He took the time to talk with us, taling about his culture, the fauna, the flora, etc.
Climbing Kilimanjaro is not an easy task, so when all you have to worry about is reach point B and enjoy the moment it's wonderful! He was always there for us! I will never forget this experience because of Noel! Thank you Noel!!
65+ years of age | Experience level: first safari
Great guide , fabulous driver with great guiding knowledge , good food and the holiday of a lifetime
The whole trip was very well organized . We were cold at night and that was our only complaint . We saw so much , had extra game drives , stopped for photos at every opportunity , and felt safe at all times . Our guide was knowledgeable and if he was uncertain about information would check and get back to us . His rapport with the driver and cook was fabulous and the three of them looked after us so well
JP
35-50 years of age | Experience level: 2-5 safaris
Best safari i have so far experienced
Was a good safari. The vehicles used were comfortable. Guides seemed experienced and safari tailored to suit my need.
US
50-65 years of age | Experience level: 2-5 safaris
Very knowledgeable about everything a Uganda.
In constant contact and very timely. Easy to set up everything. Phionah and her husband Rogers kept us safe and having a great time. The sites and sounds of Uganda were very interesting. The amazing views and friendly people is why I believe it is the Pearl of Africa.