US
20-35 years of age | Experience level: first safari
Do not use this company!
Our expectations were significantly higher due to the higher price and reviews. WE had a lot of problems:
1. Our pickup from our apartment was late and nobody contacted us. Instead, our emergency contacts were used, causing extreme distress when our family couldn't contact us in the park.
2. We were very disappointed that the tour was described as an open safari and we had a closed van that limited our views and ability to take photos.
3. To add to this, our van broke down in the beginning of the tour and we had to wait for 1.5 hours to have it fixed. The cars for the safari should be in good working order.
4. We paid for 2 cabins and were surprised to learn when we were checking in that we had only one. Because of this, our guide was kind enough and gave us his room, meaning he had to leave us by ourselves in the campsite. When we returned from the night safari our guide had left and we didnt have keys to our rooms or knew which rooms were ours. The keys were supposed to be left at reception but when we arrived it was closed and nobody knew what rooms were ours or who had our keys. After about 30 minutes of uncertainty, the guard was able to provide us keys to our rooms. We were exhausted and really did not want to have to go through this.
5. The next day we had a 5:20am pickup time that couldnt happen because our guide had not slept in the campsite and could not get into the park, of course no one told this to us, we were awake since 4:30am. We had woken up at 4:30am and were not picked up until 7:00am. Our emergency contacts were once again called in the middle of the night (6hrs time difference) causing a big worry to our parents again, as they thought something wrong had happened. We believe that we also missed the opportunity to see the sunrise and the animals waking up. We were the only ones left in the campsite by the time our guide arrived.
We we filed a claim and asked for a partial refund due to all our troubles, the company answered stating that they believed they had provided amazing service.
We do not recommend this company at all.
US
A well planned trip
As a whole, despite the negative aspects of the holiday, the overall feeling we have come back with really relates back to the Safari section of our holiday. In hindsight, I would have spent longer on our Safari , We've realised that we're really not lying around and chilling type people. We like to be doing things and experiencing exciting adventures! It has been a dream of mine to go on Safari since I was a child .
I was very impressed with Safarihub and would use the company again like a shot. We had an idea of what we wanted and they understood completely and tailor-made our holiday.
.
US
20-35 years of age | Experience level: first safari
Amazing Experience
Had an amazing time at Kruger Park. Booking service had great communication and recommendations. Our lodging was beautiful and the staff was wonderful. Our guide was very experienced with tracking animals and we had a wonderful experience seeing all the animals.
20-35 years of age | Experience level: 2-5 safaris
Fun, Knowledgable and Professional
Elisha was so well organised, and the Safari left nothing to be desired. We saw so many amazing animals. I especially loved Ol Pejeta, Masaai Mara and Lake Nakuru. Elisha knows so much about the animals and the environment, and if I had a question the he couldn't answer, he'd always do the research and get back to me. I particularly enjoyed learning about Kenyan culture on the trip, and really appreciated the extra effort Elisha took to incorporate cultural aspects on the safaris too. Asante sana, Elisha!
BD
35-50 years of age | Experience level: 2-5 safaris
Excellent safaris experience with family touch and affection
Blue mountain trekking and safaris made my visit to Masai mara to be the most enjoyable safari. Ann, Sam and their staff were friendly and ready to support and help as and when needed. our tour guide has a excellent sporting ability and move to make the best opportunity to watch the live movements of animals.
Staying in the tend and food was good. with my small children I could feel the touch of their love, care and affection. Thanks to ANN, SAM and their team. Taking this company will be taking a safe and enjoyable trip in Africa.
Wing Commander Farhad
CA
20-35 years of age | Experience level: first safari
Awesome experience to see Tanzania.
Our baggage had been lost prior to us starting our Safari. Deo was super accommodating in helping us keep in contact with the airlines and our travel agent. He tried to ease the stress we were under.
He is super personable, funny and knowledgeable. We enjoyed our time with him and all the nature and sites he shared. I would highly recommend Deo.
50-65 years of age | Experience level: over 5 safaris
We had an amazing time. All the staff involved in taking the trip were fantastic. As were the horses
The whole trip was fab. Keep up the good work.
We will be back.
EG
20-35 years of age | Experience level: first safari
Amazing experience
Every thing was fine, friendly and aprochable staff, very helpful and corporative
35-50 years of age | Experience level: first safari
Our 5 days safari arrangement was at an eagle eye meaning all was beyond our expectation.
The communication was prompt and our queries were answered from their staff. The safari vehicle was well maintained with experienced driver guide who knew his job interms of knowledge flora and fauna which we could not believed our 5 days safari was over and it was like 2 days due to fantastic service....We will definitely book our next vacation with Top Cream Tours and Safaris.
AE
20-35 years of age | Experience level: first safari
Well organized Tour by CATS Africa
We had a wonderful 9 day tour to Kenya. CATS Africa organized our safari so well and everything went smoothly. They gave us a pleasant program that we had never dreamed of. Jack our driver guide was so kind, helpful and patient with us. We will definitely use CATS Africa in our next visit and will recommend it to our friends here in UAE