IT
20-35 years of age | Experience level: first safari
Great experience
Our 4 days safari trip was perfect! Everything was perfectly organized, we saw a lot of animals and our driver was very nice and always in contact with the other drivers in irder to find the best spots to see the animals. The accomodations were good and food as well. Maggie, our reference person from the agency, was helpful and nice since the beginning, we asked her a lot of questions via e-mail and whatsapp and she was so quick to answer and always very accomodating. The only suggestion we have to make this experience even more perfect can be to keep the same group of people from the beginning till the end (we changed group 3 times in 4 days) but as said this was not a big problem for us. Thanks to everyone for this amazing experience!
DE
20-35 years of age | Experience level: first safari
Amazing wildlife spotting, nice selection of hotels and very friendly guides
We booked a 12 days safari - 2 months prior to the starting date. Even though we asked for some changes concerning the itinerary at short notice (we started the traveling during the week of elections in Kenya) it didn't cause any problems and Mr Otieno managed to set up a new plan according to our wishes. The safari went very well: good organisation, reliable drivers/guides with perfect knowledge of the parks, routes and wildlife. We had a great time with both of them: Robinson in Kenya and Tom in Tanzania. Thank you again, guys! Accommodation has been completely satisfying throughout. Highly recommended and we would book again with Kenya Walking Survivors.
US
65+ years of age | Experience level: first safari
They Cancel our trip before 24 hrs our of departur to Kenya&Did not refund our Deposit of $11300.00
No star-No Star-No Star & if I have to give them a star then it is -10 or -100 star
We would like to rate Africa Remote Safaris very high, however we cannot do that because we never made it on the tour. Initially they were very helpful during our booking process, answering questions about the hotels and the particulars of the safari.
However this is where we must rate them Poor and we must advise no one else to book with them.
Several weeks prior to the trip, we had not heard back on our general email inquiries - this was not typical as they originally were very responsive. The day before our scheduled trip, we received an email from Africa Remote Safaris warning of increased Cholera cases in Kenya, and political unrest due to upcoming Kenyan elections. They advised us to cancel the tour, which We responded immediately acknowledging that we will cancel the tour based on their suggestion, and asked how we can proceed to get a refund of the $11,300 USD we had already spent on our deposits.
We heard no word from them for over 3 weeks. No responses to email. No one answered our calls.
Finally we received one email indicating they are sorry for the delay, and that employees are just now getting back to work and getting settled. However, we received no communication after that email.
Our tour was scheduled for July 31 - Aug 11. We cancelled the tour per their advice on July 29 (the day before we were to depart for Nairobi).
It is now September 1st, and we have still received no communication, other than that one email.
As much as we would like to give a high rating, we cannot.
Anything reading this "must not book with Africa Remote Safaris"
Not reply from them, sending 1 e-mail everyday
US
50-65 years of age | Experience level: first safari
Kanuth provided us a great safari at Selous and Mikumi. Guide Joseph was a jewel and a workhorse.
Safaris were excellent. Guide was genuinely passionate about his work. He knew everyone along the way which was pretty cool. Felt a real part of the community.
IT
20-35 years of age | Experience level: first safari
Africa's best safaris
Aardwolf Africa has organized a 12-day safari tour and 1 week in the hotel on the coast for us.
We compared their offer to other 4 local agencies and were the most competitive.
At the end of this Safari we can say that we are very happy with the services received.
The drivers / guides were timely and the agency did in all the hotels all the reports we had requested.
We particularly appreciated:
- ease of contact with the agency, in particular with Verah who has proven to be extremely helpful. It responds to you quickly as well as via email via WhatsApp even through voice or video calling.
- the schedule and budget submission system that is sent to the customer.
Tips for the agency:
- open an account in a European or American bank (like Barclays) or Pay Pal to facilitate the deposit.
- Add more details and prices to each program for each extra activity park. For example: walking safari, night safari, village tours etc.
- Advice on the standard of tips to give to staff, especially to drivers / drivers.
NL
It was an experience we will never forget and want to share with all the people interested in Uganda
The trip was beyond our expectations in all aspects. Besides the beautiful country-sights of Uganda, Matoke had arranged excellent lodges for us and a good variety of game drives, river safaris , walking safaris and of course the Gorilla track. We had a very good and experienced driver / guide, able to tell us a lot about the country, history and nature. We are looking forward to let Matoke Tours arrange our next trip to Africa.
NL
35-50 years of age | Experience level: first safari
A perfect journey, which was organised in an excelent way
Everything was organised very well. Before the trip we received a beautiful photo book with our complete trip. With information of all locations. GPS coordinates, tips for shopping ,eating etc. And also TomTom and phone with prepaid card. All locations and game drives were very nice and well organised. Unfortunately our flight was delayed for two days, the late arrival was also handled very well.
I recommend to use tailor made for organising your african holiday.
IT
35-50 years of age | Experience level: first safari
Safari with Axis Africa Safaris and Peter? WHAT ELSE?
Lennox from the office helped us doing a great job: a lot of informations before our arrival (answers very fast to all our questions), he changed our schedule trip to help us (because we arrived in Nairobi late night with our flight and to organize to be out of Nairobi during the elections day), no account payment (all the payment settled before leaving the first day), there was a driver to pick up us where we were staying and another one to drop off us when we finished the Safari. Excellent service and attention, we really appreciated. We have decided for the Lake Nakuru and Masai Mara Safari, 4days-3 nights. We are a family, with two children of 9 and 14 years old and we were in a group of 8 people in total+driver. It was our first safari and it's been such a great experience....so amazing and unforgettable!!!! Simply WOW.... We saw all the big five and a lot of animals: zebras, hippos, giraffes, wildbeests, baboons, hyenas, crocodiles, birds, etc. It's incredible to have and see a lion just one meter next to you!!! The accomodation (the hotel near Lake Nakuru) was really a luxury place with a fab swimming pool and a big garden where to have relax time; then we stayed near the Masai Mara in a camp tent very nice and all the staff was very welcoming. It's has been so interesting to visit the Masai Village, to talk to them and learn something about their traditions. All the food served in both places was very good and customers have free water during all the safari. Last but not least, Peter, our driver during the Safari, is simply the best: really a good driver, he's a nice person, very polite and so friendly, we have spoken a lot with him, asking him all the secrets of savannah. He's got the GPS in his mind :-) We thank you so much Axis Africa Safaris for our wonderful staying, thank you so much Lennox for your helping and attention, thank you Peter we had a great time with you!!! Asante sana!!!
US
65+ years of age | Experience level: 2-5 safaris
JDA arranged for us the trip of a lifetime which surpassed our expectations in all aspects.
From our first contact with JDA, Patrick and his team were responsive and enthusiastic partners is creating the trip of our dreams. He listened carefully to what we wanted, gave us choices, and then arranged for a trip that went like clockwork from the moment we arrived at our first destination. He was helpful with the odd details of a trip to Africa such as trip insurance and medical shots. The wildlife we saw and the walks we took were astounding. Each camp showered us with attention and provided exciting tracking and extraordinary wildlife viewing while assuring our safety. The variety of camps Patrick booked us in gave us new and different wildlife experiences each time. The food and service at each camp were fantastic and the accommodations were extremely comfortable and better. Patrick and JDA delivered exactly what we wanted and more, and we will book with JDA again anytime we wish to travel in the African continent again.
US
50-65 years of age | Experience level: first safari
Sabi Sabi: One of our most remarkable trips ever!
Our trip to Sabi Sabi was absolutely fantastic. Not knowing what exactly to expect, we were blown away at how wonderful this trip was. The folks at Safari Bookings did a superb job of putting together our travel and accommodation package. The people were so nice and outgoing. We saw and learned amazing things because everyone at Little Bush Camp cared so much. Our Guide and Tracker, Fred and Zeb, made sure we got to see every possible item and every animal that was possible. The staff at Little Bush Camp were just outstanding. Qoli, Ryder, and Mumsy made sure we were never hungry or thirsty. The accommodations were jaw dropping. We could not have imagined anything as great as this. There is no doubt that we will return, just as quickly as we can.