US
35-50 years of age | Experience level: 2-5 safaris
Wonderful!
My husband and I had some extra days in Rwanda and we needed someone to recommend activities, facilitate bookings, and provide transportation. Sperito was fantastic at all of those things! He is very professional and easy to work with both in the trip-planning stage and in-country and also makes great company on the drive. Can't imagine a better tour company and can't wait to work with Pamoja Tours and Travel again on future trips to east Africa.
US
20-35 years of age | Experience level: first safari
Great to travel with...went above and beyond!
Pajoma Tours was amazing and made out time so enjoyable! The whole team went above and beyond to make sure we had a great trip and experience! I would recommend them to anyone!!!
20-35 years of age | Experience level: over 5 safaris
Maasai Mara Experience
What I like about Bigfoot is that what you ask for is what you get for your booking and therefore expectations are always met. The trip is always exciting as right from the trasport in comfortable and classy vans to hotel bookings, you are guaranteed value for money always
CA
65+ years of age | Experience level: 2-5 safaris
As a Oma with two 15 year old granddaughters Lucas could not have planned our 10 days better.Bravo!
I had travelled with Lucas 3 years ago in a larger group and when he accepted our request to have him guide us 3 he planned a perfect trip to suit grandma(Bibi from now on)and 2 15 year old cousins. A miracle as all of us had a lot of fun and we appreciated his knowledge and the perfect various accommodations and itineraries for each day. Watching a migration from start to finish and all in between was an experience none of us wanted to miss and we did see it on our last day!! Tanzania and the Serengetti were a perfect way to see all of the wishlist to see except the Rhino who was hiding from the poachers that are driving the Rhino into extinction for their horns. Thanks,Lucas, for all your planning and knowledge that you passed on to us.
US
Bware do not send money or deposits
Just had 2500$ deposit stolen and wont offer any refund because the company is going bankrupt! Complete SCAM stay away
DE
20-35 years of age | Experience level: 2-5 safaris
Perfect organized Safari
We booked 5days, 4 nights safari with meru slopes and made a great experience. Geoffrey helped us organizing and was always available to answer questions. The tour was well planed and we enjoyed it a lot!
LV
20-35 years of age | Experience level: 2-5 safaris
Wonderful 1- day Kilimanjaro hike and next day hot springs
We had the best guide for 1-day Kilimanjaro hike and at the next day - a great expierence at the Kikuletwa Hotsprings near Moshi! Great service and airport transfer!
Very supportive and flexible. Everything was aaranged!
BE
50-65 years of age | Experience level: first safari
Called Frank last minute, three days later we had an excellent lodge + driver born and raised there!
Next visit to Uganda we will call him again. Nothing to add to that.
US
20-35 years of age | Experience level: first safari
Excellent Guide, Poor Administrative Services & Communication
I booked a five-day safari tour of Northern Tanzania through Zara Tours in early August. The tour itself was an incredible experience. Our guide, Regan, was knowledgeable, and we learned a lot of about the animals living in the Serengeti and Ngorongoro Crater.
Unfortunately, there was some poor communication with the administrative staff of Zara Tours. We booked our trip before June 30, 2017 and at the time there was a promotional deal going on which stated that if were booked before 6/30/2017, our airport transfers would be included our package. The salesperson we were communicating with, Kitondo, also confirmed this via email. I also doubled checked when we arrived to the Springlands Hotel with a female staffer that our airport transfers were included. She said yes. After we completed our safari tour, we came back to the Springlands Hotel and I once again confirmed the night before our departure with another female staffer that our airport transfer the next day was included in the package we purchased. She said yes. The morning of our departure, there was a male staffer at the front desk who helped us check out of the hotel. He told us that we owed $60 USD for the previous airport transfer (from airport to hotel) and we would have to pay an additional $60 USD if we wanted to be driven to the airport. We tried to explain to him that the package with bought included airport transfers. He said Kitondo had told him it wasn't included. He allegedly called Kitondo and spoke in Swahili with her on the phone while we watched. At the end of the phone call he said that she said our package did not include transfers. Instead of arguing with this man, we decided to pay the money for the prior transfer were had taken and take a taxi to the airport (which was much cheaper).
I later looked up our package online and looked up emails with Kitondo and I called this male staffer. I was very upset and told him that I had proof that airport transfers were included. I told him I could come back to the hotel (our flight didn't leave until late at night) so he could return our money. He said that he had to "check with someone first" and that he would call me back. I gave him my phone number. He never called me back. I am convinced this was a scam on this man's part because he was upset that we had not bought anything at the hotel. My sister had been living in Moshi for 3 months prior to this safari trip so she knew taxi drivers and was familiar with the area. So instead of purchasing dinner or drinks at the hotel, we venture outside. Therefore, we had no hotel bill to settle.
If I were to do this over again, I would get everything in detailed writing and print out copies of the terms of the agreement. I would also write down names of the staffers. Ultimately, it was not the money that was an issue but rather the unprofessional nature of this exchange.
Other issues
We had travelers with dietary restrictions on our trip. For the most part, these were accommodated well but there were a few times when we could only eat rice and pasta. I recommend bringing your own snacks just in case. Breakfast and dinner options are decent but the "lunch boxes" are not great. You may want to pack your own snacks for lunch.
The five day safari felt a little long. I would recommend something a little shorter, maybe 4 days. It's gets very tiring to be in a bumpy car for 8-10 hours each day.
I highly recommend staying in one of the wild camps. It was an amazing experience to be in a tent in the middle of the Serengeti and wake up to gazelles outside.
ES
50-65 years of age | Experience level: over 5 safaris
Wonderful time !!!
Me and my family (my husband, my son and his girlfriend) spent 15 wonderful days in Uganda. I was preparing the trip since January. From de beginning I choose Gorilla Booking because Justus was so kind to answers our questions so immediately that so inspire confidence.
Our driver was Ben, what a charming person !!! He did his best to feel us comfortable and enjoy de time spent. He made everything easy. Good driver and high knowledge of the roads.
The car very comfortable and also the accommodation.
I highly recommend Gorilla Booking. Unforgettable experience.
Thanks a lot.