35-50 years of age | Experience level: over 5 safaris
Great service and professional operations
Had a great day in Dinokeng Game Reserve with a micro light flight over the reserve and an afternoon Game drive. Saw a wide variety of animals including buffalo and rhinos.
Would definitely go back for a few days again. It was amazing to experience wildlife so close to OR Tambo and big 5 in Gauteng.
35-50 years of age | Experience level: 2-5 safaris
Once in a lifetime, enlightening experience
Initially I had some issues with communication where my guides went to pick me up from the wrong accomodation however, it was easy to contact the organisation and find out where they were. The service was great, I was given additional help by the guides who were so friendly and was able to speak with them on a personal level and had an insight into their lives as Kenyans as well. The tour was amazing, beyond expectations and hearing the stories of the women I met were mind blowing, humbling and empowering. My life has been forever changed from this personal and enlightening experience. Thank you One Horizon for your important work and providing this opportunity for us. I hope to one day return to Kenya and be a part of it again with my son.
ES
35-50 years of age | Experience level: first safari
Amazing experience
Incredible experience, the guide knows the country and the environment perfectly, the explanations are very good and you can see that he is a true professional. We had some problem and the guide managed to solve it for us quickly, he was very friendly, we would repeat again without a doubt.
ES
35-50 years of age | Experience level: first safari
Weru, the best one!
Weru !!He is the best profissional, friendly and with an Outstanding experience in safari.
Without any doubt we will return to kenya with our children and without any doubt Weru will be our guide.
Thanks for getting us a unique and special trip!
35-50 years of age | Experience level: 2-5 safaris
AWESOME EXPERIENCE WITH GREAT SAFARI ORGANIZERS.
This feedback is long overdue and well deserved, I had dreamed of this trip for more than 2 years and it did not disappoint! We contacted Gilmag Safaris online and their response was prompt. Our emails were answered back in a flash, we wondered if the staff of this company ever slept . This gave us the confidence to book with Gilmag Safaris.
The trip was excellent and our jeep was in good condition and looked well maintained, our guide Nicholas was phenomenal. Besides his excellent driving skills, he was passionately talking about the parks, the animals and always looking for the best spots to see as many as possible.
The entire trip, we stayed at Serena Hotels in Arusha, Manyara, Ngorongoro, Serengeti and Zanzibar.
The food and services exceeded our high expectations.
We also learnt that a percentage of Gilmag profits is channelled to assisting the less fortunate families.
If you are looking for a truly exciting trip to Tanzania, we recommend that you consider going with Gilmag Safaris. We loved their service and will definitely come back again.
35-50 years of age | Experience level: first safari
Excellent service
Maggie from Bison Safaris provided excellent customer service: readily available, responsive, accommodating and kind. Our driver and guide was wonderful also. So while the budget options all seemed quite similar (we all pretty much go to the same places and even share vans, etc, which is absolutely fine), for me these two aspects of the experience were paramount and a great value add. I would not hesitate to recommend Bison Safaris. A big thank you to Maggie and her team.
IT
20-35 years of age | Experience level: 2-5 safaris
Very good organisation and experience, recommended for both those traveling with family and friends
We enjoyed the 9day Safari tour, from the pick up to the drop. Everything ran smoothly, with Stanley being our guide who is really expert in his sector. He’s friendly and a good company for the entire tour. Landscapes and The experience speak for themselves, from the gorilla trekking to the experience in several national parks such as Murchison falls and Queen Elizabeth, it was amazing and moving to see animals in their natural habitat. All the lodges chosen were amazing with really few tourists which made the overall experience even better and unique. The only thing we didn’t like was that 2 lodges out of 6 we booked was unexpectedly booked out, yet we knew this the day of the staying only and we weren’t given the opportunity to choose another ones, which were chosen by the agency instead. While one of these two was maybe even better than the chosen one, the second was not that good instead. This is the only reason we give 4 stars out of 5, but still an excellent tour, experience and people within the agency, really recommended for people of all ages.
35-50 years of age | Experience level: first safari
This tour was amazing, I never going to forget it!!
Thomas Nina was our tourguide. He was a nice guy, very responsible, and always he was available for us. He is awesome.
IT
35-50 years of age | Experience level: first safari
Great uganda experience
All went good, people friendly and always ready to help and recommendation in order to have a great experience!
20-35 years of age | Experience level: first safari
Worst travel agency ever!!! Do not book with these guys
We booked an African safari package with Claudious Tours back in February. The trip was supposed to be from 28MAY-06JUNE. We spent $1800 on the tour and unfortunately forced to cancel because of the COVID-19 crisis. We requested cancellation back in March and they have consistently given multiple excuses and lies for not returning our money. They originally refused to give any refund, but then we looked up their refund policy for cancellations.
Claudious Tours policy states that they take a certain percentage of the cost for cancellations. For which we do understand that, but even after that they still refuse to give us our refund back through Paypal. They eventually said that they would start giving us installments of our money beginning 07May, then every month after until paid. They still have NOT given us our refund and continuously keep giving us lies and empty promises. This is unprofessional and it literally takes 20 minutes to do a refund on Paypal.
The last email we received from Claudious was stated they have been issuing refunds to other customers. Attached to the email was a ‘refunded reciept’ as so-called proof from another customer saying they were processing refunds. The receipt had this customer’s private information, address, banking info that WASN’T redacted. Anyone could’ve taken that information and committed identity theft on this person. Please DO NOT book with this agency, there are way better places to book with in Nairobi.