35-50 years of age | Experience level: 2-5 safaris
AWESOME EXPERIENCE WITH GREAT SAFARI ORGANIZERS.
This feedback is long overdue and well deserved, I had dreamed of this trip for more than 2 years and it did not disappoint! We contacted Gilmag Safaris online and their response was prompt. Our emails were answered back in a flash, we wondered if the staff of this company ever slept . This gave us the confidence to book with Gilmag Safaris.
The trip was excellent and our jeep was in good condition and looked well maintained, our guide Nicholas was phenomenal. Besides his excellent driving skills, he was passionately talking about the parks, the animals and always looking for the best spots to see as many as possible.
The entire trip, we stayed at Serena Hotels in Arusha, Manyara, Ngorongoro, Serengeti and Zanzibar.
The food and services exceeded our high expectations.
We also learnt that a percentage of Gilmag profits is channelled to assisting the less fortunate families.
If you are looking for a truly exciting trip to Tanzania, we recommend that you consider going with Gilmag Safaris. We loved their service and will definitely come back again.
35-50 years of age | Experience level: first safari
Excellent service
Maggie from Bison Safaris provided excellent customer service: readily available, responsive, accommodating and kind. Our driver and guide was wonderful also. So while the budget options all seemed quite similar (we all pretty much go to the same places and even share vans, etc, which is absolutely fine), for me these two aspects of the experience were paramount and a great value add. I would not hesitate to recommend Bison Safaris. A big thank you to Maggie and her team.
IT
20-35 years of age | Experience level: 2-5 safaris
Very good organisation and experience, recommended for both those traveling with family and friends
We enjoyed the 9day Safari tour, from the pick up to the drop. Everything ran smoothly, with Stanley being our guide who is really expert in his sector. He’s friendly and a good company for the entire tour. Landscapes and The experience speak for themselves, from the gorilla trekking to the experience in several national parks such as Murchison falls and Queen Elizabeth, it was amazing and moving to see animals in their natural habitat. All the lodges chosen were amazing with really few tourists which made the overall experience even better and unique. The only thing we didn’t like was that 2 lodges out of 6 we booked was unexpectedly booked out, yet we knew this the day of the staying only and we weren’t given the opportunity to choose another ones, which were chosen by the agency instead. While one of these two was maybe even better than the chosen one, the second was not that good instead. This is the only reason we give 4 stars out of 5, but still an excellent tour, experience and people within the agency, really recommended for people of all ages.
35-50 years of age | Experience level: first safari
This tour was amazing, I never going to forget it!!
Thomas Nina was our tourguide. He was a nice guy, very responsible, and always he was available for us. He is awesome.
IT
35-50 years of age | Experience level: first safari
Great uganda experience
All went good, people friendly and always ready to help and recommendation in order to have a great experience!
20-35 years of age | Experience level: first safari
Worst travel agency ever!!! Do not book with these guys
We booked an African safari package with Claudious Tours back in February. The trip was supposed to be from 28MAY-06JUNE. We spent $1800 on the tour and unfortunately forced to cancel because of the COVID-19 crisis. We requested cancellation back in March and they have consistently given multiple excuses and lies for not returning our money. They originally refused to give any refund, but then we looked up their refund policy for cancellations.
Claudious Tours policy states that they take a certain percentage of the cost for cancellations. For which we do understand that, but even after that they still refuse to give us our refund back through Paypal. They eventually said that they would start giving us installments of our money beginning 07May, then every month after until paid. They still have NOT given us our refund and continuously keep giving us lies and empty promises. This is unprofessional and it literally takes 20 minutes to do a refund on Paypal.
The last email we received from Claudious was stated they have been issuing refunds to other customers. Attached to the email was a ‘refunded reciept’ as so-called proof from another customer saying they were processing refunds. The receipt had this customer’s private information, address, banking info that WASN’T redacted. Anyone could’ve taken that information and committed identity theft on this person. Please DO NOT book with this agency, there are way better places to book with in Nairobi.
20-35 years of age | Experience level: 2-5 safaris
Great time and Adventurous trip
Starvel Safaris helped us have the most amazing Kenyan safari experience! Starting from the pickup at the airport all the way to helping out with excess luggage and making sure that we had a fantastic time, Esther and her team were with us from start to finish. David, our guide, was very experienced and told us a great deal about all the animals that we saw in Amboseli, Naivasha, Nakuru and of course Maasai Mara.
We were put up at great places either within or a short distance away from the gates of each national park that we visited. Every little bit of our catering needs were taken care of and everyone we met was friendly and helpful. David is a machine! He drove for 6 hours straight and then with just a short gap made sure that we went on a game drive. He was funny, kind and considerate and it was an excellent experience overall for all of us. Highly recommended.
35-50 years of age | Experience level: over 5 safaris
James has to refund my 900 dollars! He was to take me to the mara and went under when I cancelled.
This is a shameless scammer!Menya Mbia niukuriha!!
ES
20-35 years of age | Experience level: first safari
Weru very kind and friendly. We lost a suitcase and they were all the time pending and appeared.
We loved the experience of our honeymoon.
I loved the safari,would repeat it and I would like it to be with Weru.
ES
20-35 years of age | Experience level: first safari
Kenya was our honeymoon.Weru a lovely person,he helped us a lot and explained everything great
I am spanish and they spoke languages very well,they advise us very well.
An unforgettable experience.