20-35 years of age | Experience level: first safari
A superb experience, at one with Mother Nature!
I absolutely loved this Safari- the tour company, themselves, were really quick at responding to our correspondence and very helpful during the process of booking. The safari itself was incredible! The guides were so knowledgeable, fun and friendly and we managed to see all of the animals in the Masai Mara. The accommodations are quite cosy and exactly what you need for a pied-a-terre. I loved this experience so much, I’d happily come again.
35-50 years of age | Experience level: first safari
Great personalised safari, experience of a lifetime.
Great communication up-front to design our perfect 6 day safari trip.
Excellent tour guide, amazing accommodations with great food and spectacular views!
US
20-35 years of age | Experience level: 2-5 safaris
Friendly and safe safari driver!
John was a great driver and super friendly. He speaks great English and we all had a fantastic time. He had lots of field guides available and knew a lot of the birds by sight. He even let me send him photos after I got home to help me identify what kinds of birds we had seen.
NL
20-35 years of age | Experience level: 2-5 safaris
A company with internal conflicts and no service when problems occur.
We did the 7-day Masai Mara / Lake Naivasha / Hell's Gate / Mount Kenya trip with the two of us. The driver and guides they hired were nice people. They were freelancers and not attached to Nairobi Tours Promoters & Safaris itself.
However the instructions they gave our drivers were minimal, which caused us to miss the morning game drive in the Masai Mara. This game drive would require an extra 24 hour permit to the park ($70 p.p. plus a fee for the vehicle) that we've paid for and did not receive. During the trip we mailed and called with the company and they ensured us that they would look into it and that they would talk with the driver.
after our trip we received the following mail:
"Hi Lotte,
Hallo and thank you. I have met the driver and will finalize your refund of US$ 160 for Masai Mara. I have spoken to my boss and will deposit the money before the end of the week. Kindly bear with me for any inconveniences caused. Thank you in advance!
Best Regards,
Vickson"
However, we never received anything. We contacted Vickson again and heard that he wasn't working for the company anymore and that we should ask for Benard. It was strange that no one else of the company mentioned this to us as every mail we send to Vickson, was also send to the mail address of Nairobi Tours Promoters & Safaris. After contacting that same mail address we received a series of mails that were full of things that Vickson did wrong (which we aren't really interested in) and that we should've contacted them while we were still in the Masai Mara. The fact that we contacted them the day afterwards with someones elses phone and the first bit of WiFi we encountered somehow wasn't good enough. Two of the mails we received are listed below.
Mail 1:
"well mr Lotte , i could feel your your wrath and personally i could have
the money you demand leave the company i could seatle it despite having
the driver speak otherwise and also victor making a decision withiout
consultaion on the matter . frankly and honestly speaking is it kind of
incitation from some quarters or because of what , nevertheless i still
would tell you shelve the decision to recommend the company negatively.
hope you consider my request"
Mail 2:
"yea mr lotte you know we had alot of infighting within the
oprganization and some agrieved characters could be trying just tirnish
the name of the company by any means , the reason i say am honestly and
frankly is because on the day of departure vickson was thrown out of
thecar you went to tour after demanding some kickback from the
driver/guide that you went with and ever since he hasen tring discredit
the company , trying to get buyers, lobying for sales staff to boycott
salesin the office, . niow he personally told you that you would be paid
within the time he promised without any consultation just to discredit the
companies' intergrity .
honest in the sense when i gave that i had given the amount of the imprest
to victor to hand over to the guide then he disputed that may i colluded
with the guide to deny you the entrance to the park fee money
frankly in that my concience is very clean on this matter , my heart is
quite clear have no any hiden agenda .
Regards,
benard"
20-35 years of age | Experience level: 2-5 safaris
our incredible experience with Wild Troopers
My booking process with Wild proofers was quite fast. The entire team was responsive and professional. I felt very much at home. The entire one week experience was remarkable, from the first destination at the amazing Marchison falls to the final pub crawl in kampala. I was surprised at the comfortable accommodation provided considering the trip was quite cheap. keep up the good work wild troopers, will definitely travel with you again.
35-50 years of age | Experience level: over 5 safaris
Amboseli to the Coast - Amboseli / Tsavo
This safari was organised at the last minute, and tailored to my request. Everything, was exemplary. Right from the booking process - timely, succinct, communication - made me felt confident with booking this company. The safari itself was a pick up in Nairobi one night in Amboseli, one in Tsavo - all excellent. The guide was informative, and respectful of all our wishes. We felt welcomed, and the value for money was fantastic (this was a private safari for two). I've done more than ten safari holidays, and can honestly say this was by far and away the best value, and also one of the best experiences.
I can thoroughly recommend booking with this firm. Kenya of cause speaks for itself.. GO.
Dr. Apps (Oxford, UK
US
50-65 years of age | Experience level: first safari
A caring operator ensuring the customer is enjoying the trip including doing the little extra
Overall it was a fantastic trip for me personally, but at the same time very good service. The highlight was the Rwanda trip...
DE
20-35 years of age | Experience level: 2-5 safaris
Unforgettable Safari with Great Company!
In September 2017, we visited Tanzania in a group of 9 people. Enchanting Tanzania Safaris was already recommended to us back in Germany, so we organized everything before our trip started. The communication was always fast, easy and very friendly. From the day we arrived in Arusha, James and John took care of us and made us feel at home.
We had a remarkable 2-days-safari in Tarangire and Ngorongoro Crater! Thanks to James' extensive knowledge of the places plus his fluent German, we learned a lot about animals and nature in the parks. We had a great time together, enjoyed the safari and the nice accommodation for the night. Enchanting Tanzania Safaris was the best choice and I would recommend it 100%. Already looking forward to the next game drive! :)
35-50 years of age | Experience level: 2-5 safaris
Incredible trip, fantastic guide, great organisation.
Really enjoyed the tour - guide was knowledgeable, patient and organised everything very well. Information sent was clear, comfort level was consistent with how it was described. Touched on most of the key places. Accommodation and food better than I expected. Overall the tour exceeded our expectations. Only addition would be to add the Okavango Delta as an option and add an intercom to the bus!
50-65 years of age | Experience level: over 5 safaris
Let down by inept and inexperienced tour leader
The tour was from Nairobi to Vic Falls. The driver and cook were terrific but the tour leader was inexperienced and failed to integrate those who went to Rwanda with her with those who joined later in Kenya. She just refused to manage any form of seat rotation which saw on a day where we were on the road for 16 hours, 6 newbies share just six seats while 9 others (who had been with the tour leader earlier, enjoyed sprawling out over 18 seats. Some having 4 seats to sleep across while 6 others sat upright in single seats with the bags under their feet. After the 16 hour day and the following 14 hour one, I suggested the tour leader enforce some type of seat rotation. Didn’t happen. Lots of other examples of her inexperience. She was also easily influenced by some of the travelers. She would give instructions only to have a couple of strong characters challenge her plans and more often than not she would give in and accommodate their complaints. One example of her favouring some of the travelers was when she dragged out of a bar a couple when they were 5 minuets late for dinner but 3 nights later, one of her “gang” was 20 minutes late for the evening meal so she had a plate made up and kept warm for him. The truck was getting on a bit and the tents/mattresses are a bit tired. But overall the trip is good value but would benefit greatly by having an experienced tour leader. The food was great. The tours fantastic as were the game drives.