NL
Still waiting for my refund because they messed up my 3 days Tsavo East and West
I booked 3 days Tsavo East and West. With the briefing I was asked to go to Amboseli instead of West. I didn't want that, that was not what I had booked. The night before I get a call that my tour was cancelled (did they already knew that in the afternoon...?)
I could go to East only and for 1,5 day. I didn't agree. I booked and planned my holiday around it for 3 days and wanted to see West as well. Then they said I would get a car for myself for West after I went to East with another group. That was okay by me.
East was beautiful but the second day there was no car to get me to West. I had to find out myself. No messages, no missed calls to me or the guide. The reason was that it was too expensive to get a car there for me alone... They could have known that in forehand...
I got a little of my money back. But still waiting for the other part because my trip for 1,5 days is now really overprized!!!
A lot(!) of emails with promisses, but overall a lot of frustration, a spoiled holiday and now 4 weeks later i'm still waiting for my refund for the part that I missed...!!
But now I get no reaction on my last e-mails anymore from Sheeqs Safari...
DE
20-35 years of age | Experience level: first safari
Great trip with even more than we could imagine
It was a dream and totally relaxing because everything was taken care of by African Sunset Safaris! Communicating with Haron, the owner, only via email (be aware that sometimes text is short because written from a game drive), we adapted the 12 day trip to Kenya and Tanzania according to our wishes: We enjoy more active parts, so we included biking in Hell's Gate as well as a 4 day hiking trip to Mt. Meru and cancelled Lake Nakuku, where Haron informed us that there are no Flamingos due to high water.
Before, we have never been to Africa and of cause you have some doubts regarding spending so much money beforehand to an operator you don't know. But as soon as we met Haron all doubts disappeared. He is a perfectionist, very trustworthy and his slogan to make it your dream holiday is not only a slogan but his real concern!
Of cause in Tanzania due to legislation we had to change to our new guide Gideon. But no worries, Haron chooses his partner very well! So we had a lot of fun and a good time with Gideon, too. Both really have a deep knowledge of the animals and their habits! So just sit back and relax and trust that either of them will "achieve" (we liked this phrase ;-) ) for you what you never imagined!
Mt Meru was definitely worth the effort as well (especially the last 500 high meters are really tough): to see Mt Kilimanjaro in sunrise having reached a peak of 4.565 m is a great adventure. Be aware that here for safety reasons (wild animals in the park) single groups are combined for the trip until Saddle hut with one ranger to protect you. We were 17 in total (and every fitness level made it to the top!), but our ranger Baraka was perfect in making everybody happy!
Thanks to Haron, Gideon and Baraka for this great trip! Whenever you come to Germany please visit us!
DE
50-65 years of age | Experience level: 2-5 safaris
Dreaming of Tanzania
We just got back to Frankfurt after an amazing trip organized by Soul o Tanzania. Our guide Maximilian was extremely knowledgeable. He had specific training on bird species (which is a big bonus for me) and every day we learnt about amazing species. Of course, we did saw the big 5( lion, leopard, elephant, buffalo and rhino) and much more. It was Maximilian who had the idea of taking us near the river to see thousands of gnus and zebras migrating. It was a dream come true. I still have those visions at night, fantastic.
We had a great car, in great shape and with chargers and fridge.
We finished the trip in Zanzibar which, of course, was very convenient to relax. We would like to thank Soul o Tanzania and our main contact there, ms. Kim Wexler, for making our trip such a big success. We loved every bit of it. They are all amazing people. Asante Sana!
50-65 years of age | Experience level: over 5 safaris
canopy tour and low river rafting
i know chris from longback and nostalgic return to zim, land of my birth. Booking and comms very good and could pay in UK with UK credit card which excludes the chaos of zim money . . . Vouchers per e mail and good comms in the falls and friendly efficient staff doing the tours. I am 56 now and rafting was great but a hike out of the gorge. Canopy tour was fantastic.
only hiccough was getting rafting and canopy video but chris helped to push this along from his side once i was back in zim and all arrived eventually - 4w later but no fault of zambezi.
service excellent and would recommend them, prompt courteous and efficient
CN
under20 years of age | Experience level: first safari
Big thank you
My first tour in africa was amazing. i will always remember it in my life. i thank for the kind and helpful services from arkman manager, tour guide and the driver.
ES
20-35 years of age | Experience level: first safari
Unforgettable holiday
We went to Africa for my 25 years old birthday celebration. It was a superb experience. Tanzania is so great: animals, stunning landscape, generous people and SOUL helped to make this holiday even more remarkable. The organization was spotless since the designing process of the tour. We worked a lot with the team, who were super supportive and sympathetic. They even organized some surprises for my birthday. I have to send a special thanks to our guide, Mika. He is an exceptional and easy-going guide, with a infinite knowledge about animal’s life and behavior. Guys, I have no more words to thank you. It was absolutely one of the best holiday I have ever had. Thank you!!!
US
35-50 years of age | Experience level: first safari
Birthday in Botswana
Mark with Gondwana was extremely helpful. I emailed him to suggest an itinerary that fit my budget. Within a few minutes I had several options to choose from. I picked one that looked good and emailed Mark. There was some confusion on my end with whether my daughter could join us. At one point she was gong then she couldn't and finally she ended up joining us. Needless to say Mark handled all of our going back and forth with no problem. We did alter his suggested itinerary a bit and stayed a little longer in the bush camp so we could do an elephant activity. Again Mark handled this no problem. We ended up staying 2 nights in Vic Falls, I booked my own Devil's Pool and an incredible dinner cruise with Zambezi Explorer. We then transferred to Kasane, Botswana and stayed at the Bakwena Lodge for 2 nights and 3 days and then flew to Stanley's Camp in the Delta. Mark arranged all of the lodging and ground transfers. Everything went smoothly, including special requests for vegetarian meals for my daughter and he also informed the staff at Bakwena about my wife's birthday and they sang a nice song. Overall it was a painless experience and fit our budget with no surprises.
US
35-50 years of age | Experience level: 2-5 safaris
A Perfect Safari
I was working in Tanzania and found myself suddenly with four free days. I contacted Mazingira with 2 days' notice and little idea of what I wanted. They accomplished the near-impossible, putting together an itinerary, gathering permits, and tweaking the details to my liking up the last minute, including late-night discussions via WhatsApp. I was able to cover Tarangire, Lake Manyara, and Ngorongoro wit a superb, knowledgeable and experienced guide. I can't believe how well they took my vague blueprint and created a world-class experience for me.
US
65+ years of age | Experience level: first safari
Had a great time, Simon our guide was very nice and patient with us.
We saw so much & had a great group of people. Simon our guide was great all of the places and animals we saw was magnificent. The staff before we left were very informative and answered all of our questions. I would recommend this getaway for anyone who wants to go see Africa, its great
SE
20-35 years of age | Experience level: first safari
16 Day Custom Safari + Zanzibar
I worked with Elias at World Air Travel & Tours for a little over a year customizing a 16 Day Safari + Zanzibar trip for my wife and I. It was a trip covering Lake Manyara, Ngorongoro, and Serengeti National Park as well as Zanzibar. It was a great trip, that we will remember forever, and very happy that we went with World Air.
I have traveled extensively throughout the world, and worked with various travel companies, but the service Elias and World Air Travel & Tours offered was honestly the best experience I have ever had in booking a trip. Some may consider me quite high maintenance, but Elias was always there to offer various suggestions and alternatives that fit my budget and trip timeframe. He understood it was a big purchase for us and had great patience in dealing with us (for over a year). We frequently communicated via Skype on a weekly basis, as I had a lot of questions and wanted to make sure it was perfect.
The Safari itself was fantastic! We went with their Game Driver, Focus John, who had been in the field for 20+ years. My wife and I were always very impressed when we were in the Serengeti, as he always was able to read what the animals would do, or where they would go before, so we always had the perfect viewing spot. Sometimes the Lions walked right next to the car. We even got lucky with viewing the Black Rhino because of his skills. It did not seem that the other companies/drivers had the same caliber of guide. Focus was great, and always accommodating all of our requests. They even stocked a mini fridge in the safari truck with Tanzanian beers for me. Nice touch!
In regards to pricing, I did of course compare prices for the same itinerary including all the hotels that we handpicked with competing companies and they all came back much higher then what Elias was able to offer me, and never with the same level or customer service. Therefore it was an easy decision for us, and very thankful for the great experience they provided. If i’m fortunate enough to ever go back to the area, I will of course use them again and can recommend to anyone looking for a great safari and fantastic service.