50-65 years of age | Experience level: 2-5 safaris
Fantastic trip to Giant's Castle!
This was the most trouble free booking I have ever made. The service was quick, questions answered promptly and confirmation emailed within 24 hours of the payment made.
I was impressed with the cottage we were placed in, since I asked for something suitable for octanarians and this was exactly the case. The camp at Giant's Castle is a fantastic venue and the service there including a daily, hearty breakfast, was exemplary.
Thank you for organizing the the trip so hassle-free.
DK
under20 years of age | Experience level: first safari
I had a great safari. The guides were very kind and had a big knowledge about the animals.
It was my first safari, so I didn't really have any expectations, so for me everything was new and exciting. The guides was good at English so they were easy to communicate with, and the were very focused on our (the clients) wishes and our wellbeing. So, I had a great safari were I saw all the animals I dreamed of seeing.
US
65+ years of age | Experience level: first safari
Fantastic time in Sabi Sands and Timbavati with Pembury Tours
We just returned from South Africa. As we were planning the trip, friends from Cape Town recommended another travel agent. My wife,Laura, found them unresponsive and their answers to our questions on safari lodges in South Africa and Botswana didn't tell us much. Laura then found Pembury Tours and started corresponding with Tammy Harding. From the start she was knowledgeable, tireless and engaging. She pulled information on a number of destinations, describing the lodges and the ideal times to visit. Ultimately, the logistics to go to Botswana or Victoria Falls couldn't be accommodated for the number of days we had earmarked for a vacation.
The information she sent to us when we arrived on the two game lodges was accurate and informative. The several pages of birds and mammals was immensely helpful as we revisited each evening what we saw that day.
Before our arrival and while we were traveling in Cape Town, the Garden Route and the wine country on arrangements we had made on our own, Tammy was very responsive to texts and emails. When we were alarmed by reports of rain in Kruger the week before our stay there, she reassured us that the rain was welcome and beneficial and would not affect our visit. Her advice was echoed by the lodges and the guides when we arrived. Our viewing of game was improved significantly by the rain.
Most importantly, Tammy is honest. We had asked her to summarize the costs of the lodges per person and also the internal transfers. As she replied she discovered that we had overpaid by R 1,080 per person which she promptly refunded. We would never have known of this small sum had she not pointed it out.
We will definitely recommend Pembury Tours to friends vacationing in Southern Africa and will call upon them when we visit again.
US
20-35 years of age | Experience level: first safari
Failed to Deliver what was Promised
I highly recommend not using Pega Tours. They take no pride in making your experience memorable. The driver was 3 hours late picking me up and then proceeded to rush me through the whole experience. (Even after the trip I waited an hour and a half to get picked up for Nakuru) After speaking with management about my problems, they proceeded to tell me I should have received 15 hours inside the park, but I was only in there for less than 10 hours. The boss refused to apologize and offered no compensation because the other customer "had no problems". He then lied to me that he wasn't the boss and the boss was "on holiday" even though he was right there in the room. Pega could care less about customer satisfaction; therefore I do not recommend!
50-65 years of age | Experience level: first safari
It was a wonderful experience to travel with Gorillas Homeland Safaris and see Gorillas up close.
I travelled last year in a small group to Uganda and we were taken good care of by Gorilla Homeland Safaris.
We felt safe and secure with our experienced guides.
Our accommodation and transport vehicle were excellent. It exceeded our expectations.
20-35 years of age | Experience level: over 5 safaris
Very welcoming and helpful.
Clive Murray assisted me with my booking and was very helpful. I am happy with the deal I received as my stay was enjoyable and worth the money I spend. The only thing that went wrong was when we arrived at Bongani Mountain lodge there was no shuttle to pick us up to take us to the lodge. We were informed that pick ups were at 12:00, 13:00 and 15:00. We arrived at 14:50 to be told we were suppose to advise Bongani mountain lodge what time we would arrive so they can organize the pick up. This was not told to me so we ended up waiting about 40 minutes for the transfer to come and collect us. Other than that everything went well.
RO
20-35 years of age | Experience level: first safari
All the best
Kenya was a very friendly country. I never felt in danger, and everyone was always happy to help you out. We camped at numerous locations throughout the country and never had an issue. Beautiful scenery and wonderful people! and so many elephants!!
50-65 years of age | Experience level: over 5 safaris
excellent service with frequent contact and advice
I found kingfisher safaris to be excellent in providing help and advice prior to booking. The fact it is a UK based company also helped in avoiding money transfers which can be awkward in Zimbabwe. Very personal follow up was received with Martin even making sure we had arrived at our various destinations. I had never used a tour company before for trips to Africa but with the number of transfers needed (air and road) used one this time and wasn't disappointecd with the service. Everything was on time andof a v high standard. The recommended accommodation provided an excellent holiday experience. Would definitely recommend Kingfisher and will be using them again in the future
35-50 years of age | Experience level: over 5 safaris
Absolutely Exciting Experience
My family and I booked our annual family vacation with Helinas Safaris. They were beyond amazing! The customer service was outstanding and they made sure that every aspect of our trip was properly handled. We were a bit nervous because our safari was quite a long one (7 nights/8 days) and required a lot of travel to Amboseli, Tsavo and finally to Mombasa with a flight back to Nairobi yet we never had a single hitch. The staff members were all very kind, helpful and knowledgeable, always willing and ready to assist. We were kept well informed of all the travel plan throughout.
The camps and hotels that we were booked into were all top notch and beautiful. Throughout our entire safari we did not have a single snafu. Helinas thought out every detail very well including the airport transfer! We will definitely be using them for our next vacation!! I recommend this safari company to anyone wishing to go on an Expedition as well as flight and hotel bookings all over the world be it business or otherwise much of what I have had an opportunity to do.
ES
35-50 years of age | Experience level: 2-5 safaris