AE
35-50 years of age | Experience level: 2-5 safaris
It was totally a wonderful and amazing experience that was worth every penny...
Mukisa Travels are a truly professional team that never disappoints its clients. Customer satisfaction is one of their ideals.
US
65+ years of age | Experience level: over 5 safaris
I have worked in Tanzania for over 30 years and could not recommend a better company
I have known Kenneth Salakana, the Director of SnowCap Ltd most of his life and have worked with him and his father who founded the company for the past 35 years. They are tour operators I chose to provide all arrangements for my annual field-based college course in Northern Tanzania and I have sent many friends and students to them for mountain climbing. They originated the Rongai route that had been closed for many years and have a lovely lodge (The SnowCap Cottages) at its base. It is a great place to stay for a couple of days before climbing to acclimatize to the altitude with day hikes, great food, and comfortable accommodations. Everyone who I recommended to climb with them has reached their goals and have nothing but praise for their professional and friendly guides. I personally work with many of these guides in conjunction with my field course and they are highly trained to protect the safety of visitors and to provide them with an enjoyable experience. Climbers also praise the food by the way! Finally, SnowCap Ltd. is the only local Tanzanian company that is certified by the international non-profit that insures the ethical reimbursement and training of mountain guides and porters. They adhere to international standards and while you can sometimes find cheaper tour operators, you cannot guarantee that they will have your best interests at heart. Traveling with SnowCap Ltd. will enable you to truly experience the warmth and hospitality for which Tanzania is famous. ~Donna Kerner, William Isaac Cole Professor of Anthropology, Wheaton College, Norton, MA (USA)
SE
35-50 years of age | Experience level: first safari
We had remarkable tour in Tanzania, excellent services with affordable price
Smart and truthfully comany. We will market to others who want and wish to see animals in Arusha-Tanzania.
Thank you director Jacob and your team for good customer care and quality services you provided to us.
US
50-65 years of age | Experience level: first safari
Matoke Showed us the Best of Uganda and Tanzania
We booked Matoke Tours Uganda-Tanzania 13 day trip with a few minor changes and upgrades. The tour took us through a week of Uganda: Kampala, Kibale National Park, Queen Elizabeth National Park, and Bwindi National Park. Edwin was our guide, and he smoothly got us to our destinations and provided lots of information about what we were seeing along the way. Accommodations ranged from good (Kampala) to amazing (everywhere else) and the food was excellent everywhere we went. We were able to see the habituated chimps and gorillas, and everything but rhinos on the "big five" list. We then left Uganda and were handed off to another driver who took us to Kigali Rwanda to start our second week. We flew from Rwanda to Arusha Tanzania where we were met by our new guide Paul. Tanziana was equally amazing in it's own unique way and Paul was an excellent guide. Our trip included Arusha, Lake Manyara, the Serengeti, and Ngorongoro. Similar to Uganda, the accommodations in Arusha were good, the rest were amazing. In Tanzania we were able to see the elusive rhino (waaaay in the distance, but still we saw it!), many many big cats, and the migration of the wildebeests and zebras. We paid extra to take a sunrise balloon ride over the Serengeti and it was worth every penny. Matoke was easy to work with through the entire process, and held our hands from the moment we got off the plane in Entebbe until we flew out of Arusha. The only thing I would do differently if planning the trip again would be to skip an overnight in Arusha and drive further to Lake Manyara on the first day. Otherwise, this trip was perfect from start to finish.
CA
35-50 years of age | Experience level: over 5 safaris
Security an issue
This review was very difficult review to write. The staff, especially the camp host and cook are very pleasant people. Rickson, one of the guides went above and beyond to make our last safari truly memorable. I’ve had over 30 safaris and he is truly a fantastic guide who tries to meet his clients needs. The chef was also amazing. I did not expect to be fed so well.
Now the bad. One of the guides got very intoxicated the first evening and we did not see him again until 36 hours later.sadly it gets worse. We had are tent broken into and some of our money stolen. They left some money and my iPad so it could have been worse. Outlook claims that this was the first time that it had ever happened with guests commonly leaving everything in their tents with no issue. One the last day they even ask you to leave your tents completely open with your belongings. Strike 3 is that they told us to expect a email from our booking agent (not sure what that means) but it’s been over 36 hours later and nothing yet,
20-35 years of age | Experience level: first safari
Amazing!! Jason looked after us really well.
Really good communication with Chris, responsive emails and very helpful. The gorilla tour was an incredible, once in a life time experience that I would highly recommend. Accommodation and overall tour was put together well and we really enjoyed our stay in both lodges.
CA
50-65 years of age | Experience level: first safari
Very well organized, quick to respond, excellent guide, great trip!
After emailing numerous tour operators with questions and requests for price quotes for a 10 day safari, we went with eTrip Africa due to their clear breakdown of costs and Ben’s and Aurelie’s speedy responses to many inquiries. We also liked the honest opinions we received of various camps/lodges and their suitability for our budget and itinerary.
Our guide David was wonderful. He had a great depth of knowledge of both the animals and the surrounding environment, and seemed to be able to answer any question we had! He was fun and shared lots of interesting stories about the people and culture of Tanzania. David went out of his way to make sure we saw the wildlife we had come for. He had eagle eyes and could spot animals that we never would have noticed otherwise. Our vehicle was clean and in excellent condition.
After our safari, Ben went the extra mile to help us out with a couple of additional things as well. Thanks to everyone at eTrip for helping to make our dreams of an African safari into reality! We were thrilled with our trip.
US
65+ years of age | Experience level: first safari
Does Tom kilongola work for your company
Tom Kilongola had us wire him $9200 USD in advance for 6-day Safari and then canceled the tour on the day we were flying to Tanzania.
He has asked us to be patient in the refund.
If Tom does not work for your company I don't know what we will do,
Yours
Gilbert Goodwin
Long Beach, California, USA
FR
50-65 years of age | Experience level: first safari
An unforgettable safari !
Andy is far more than a guide. He grew up in the game reserves (his father was a ranger) so that he knows Nxai Pan, Moremi and Chobe (and probably much more) as his pocket. He is incredibly good at finding lions and leopards in their most hidden sites. We all felt perfectly safe night and day with him. Russell, the cook, and him are most pleasant travel fellows. We all appreciated Russell's helpfulness and Andy's sense of humour whatever the circumstances. Camping equipment and facilities were faultless and Russell provided us good meals all the trip long.
TH
50-65 years of age | Experience level: first safari
A wonderful experience in hand of professional
It was a good arrangement by a tour operator. The tour guide ( Dennis ) is remarkable both guide and drive. He took us to see all the big five so the operation accomplished.
The better price compared with the others.
Noah picked the right camps both in Naguru and Massai Mara.
Flamingo Hill Camp is wonderful.
Staff at Zebra Plain Camp at Massai Mara are helpful and friendly. Wild animal are easily seen at the site.