AE
50-65 years of age | Experience level: first safari
SCAM WARNING - They will not return any deposit!
SCAM WARNING - They will not return any deposit!
I always hesitate writing bad reviews, but this one is worth over $2000.
We scheduled a trip with them for the end of June 2020 and paid 40% deposit. Due to current situations involving travel and mandated quarantine on both ends of the trip, we cannot go.
Faces of Africa Adventures says they will not return our deposit.
This would be understandable if they:
a) had a written policy about deposits (which they don't), or,
b) would provide any written verification of any deposits they had made on our behalf (they have none), or,
c) any services had already been rendered (they haven't).
They don't dispute any of the above.
They have switched excuses from they have already paid deposits (they can't provide any proof) to their office is being closed (yet, they continue to accept reservations and money from people).
We have contacted the Tanzania Tourist Board, the Ministry of Natural Resources and Tourism, and the Tanzania National Parks to help remedy the situation.
Please be very, very careful with this company and get everything in writing. Do not give them any money unless you have solid guarantees that you can back up.
GR
under20 years of age | Experience level: first safari
Outstanding Safari
We had an amazing safari with Sino Africa Safari in Kenya. Mr Jong planned our safari for us and he replies promptly, and answered all our questions. Jong listened to all our requests and organized according to our requirements. Our guide Solomon picked us from the JKIA airport and our safari begun. All our hotels were incredible with beautiful views, friendly staff and incredible food. We also would like to say thank you to Solomon, because he was very knowledgble, his patience and welcome made our vocation exceptional. Thank you Sino Africa Safari for giving us the best memories in Africa!
Fantastic Masai Mara Tour
I had an amazing and unforgettable safari experience with Bushtop Kenya Safaris in December 2019. 3 days was a perfect amount of time for my wife and I - we got to see the BIG FIVE and lot of other wild animals. The staff is very knowledgeable and the best part was Denis who was helping us craft our trip, he was very responsive--usually emailing back within 10 minutes or less.
The tour guide/driver, Joseph, with whom we spent most of the time, was always punctual, professional and helpful. He is a good storyteller and shared his deep knowledge of the wildlife, geography and the Masai people of Mara, and answered our many questions patiently. We couldn't be more thrilled!! We definitely highly recommend this tour company to anyone who wants to go to Kenya safari. In fact, we can't wait to go back there soon again....
PS. I am surprised Bushtop safaris got so few reviews - they are the BEST in our book!
50-65 years of age | Experience level: over 5 safaris
Excellent in customers satisfaction. in communication, informative. effecient
excellent cmmunication skil with the client, it provid excellent service to the client expectation during safari and during client information sections
35-50 years of age | Experience level: 2-5 safaris
Everything I could have asked for, excellent service.
First of all, everything from our guide to our travel agent was perfect, communication was excellent and there was not a single thing to be disappointed about. We were mid Safari when the Covid-19 situation blew up and everything started getting crazy. Everyone with E Trip made sure we were able to enjoy as much of the trip as possible and kept us safe and helped us get out of country a little earlier than planned, which was not an easy task considering the madness of the situation. Could not be happier with E-Trip, will definitely work with them when we return to finish the trip.
20-35 years of age | Experience level: 2-5 safaris
Awesome services,highly recommend them mostly Maasai mara safari got to see most of the wild animals
I loved their services ,went for a maasai mara safari and game drive and it was spectacular.
Had a chance to see most of the wild animals ,they also booked me a very nice hotel.
Stayed for 3 days and i had the best time
Will definately use them again..
20-35 years of age | Experience level: 2-5 safaris
I had a memorable great experience with the safari that I would like to visit again.
I travelled last year to Kenya and I had an opportunity to go to the safaris. I had a remarkable and wonderful experience. I had the chance to see the lions, girafffes, rhinoceros and other animals. All in natural beauty. Please plan to visit the place as it will be the most memorable experience in your life. The staff at the Safaris are also welcoming and this made me to be comfortable and happy.This will be a perfect place for your vacation for new adventures.
NL
50-65 years of age | Experience level: 2-5 safaris
An excellent tour operator who stands for expert advice when putting together customized trips.
We had been looking forward to it for a long time. Our trip to Namibia in March 2020. After 2 beautiful trips with Tailor Made Safaris to South Africa, they put together a tour for us through Namibia. We were already impressed by the beautiful nature of South Africa, but after almost 3 weeks in Namibia we can add another country to our list of impressive and beautiful countries. Traveling through this country you will experience one surprise after another. A diversity of untouched nature. Panoramic views and colourfulness. It was breathtakingly beautiful. The Kalahari, the KgalagadiTransfrontier Park with an abundance of animals and birds, the Quivertree Forrest, the natural beauty of the Fish River Canyon, the Namib Desert, Sossusvlei, the Naukluft National Park, the stay in Swakopmund and Etosha (with again large amounts of animals and birds) what an alternation of areas. Even moving from one area to another was breathtaking. The words "wow" and "amazing" have been said a lot on the way to and on location, but we also often fell silent. Caught by the beauty of nature, it was quiet enjoyment! With our Toyota Fortuner 4x4 we were able to travel in a luxurious and relaxed way on roads that are not always comparable to those in the Netherlands. Every day was enjoying and recovering from all impressions. We were allowed to do that in very luxurious lodges and cozy basic but also luxurious accommodations in the parks. Everything was provided by Tailor Made Safaris. That made our holiday an unforgettable.We had a wonderful stay in Namibia at a time when the Corona virus spread all over the world. The consequences of this also occurred to us when our airline did not respond to emails. At that moment Tailor made Safaris have shown that they are also there for their guests when problems arise. In consultation with Tailor Made Safaris, we were given tickets on a repatriation flight, the last one from Namibia before they locked down the country. This allowed us to continue our journey and continue to enjoy all the beauty of nature. We already knew that Tailor Made Safaris guarantees quality and that you can count on them. That was confirmed once again with this wonderful journey and their help. Thank you to Nick and thanks to your crew, you were great. Bram, Rina, Aria and Marco Barnhoorn.
CN
20-35 years of age | Experience level: first safari
Amazing Safari and Mara Fairmont was the best hotel
We don't have enough words to express how amazing our safari was, much beyond our expectations! Sino Africa Safari is professional from every detail, they don't miss anything. Our safari guide Solomon was extremely knowledgeable and provided the best service. We saw all types of animals because of his effort. We love all the hotels we stayed, espeically big thank you to Mara Fairmont Safari Club, Sino Africa Safari arranged with the hotel and gave us a memorable birthday celebration.
We highly recommend Solomon and Sino Africa Safari!
35-50 years of age | Experience level: first safari
Eric is knowledgeable, honest and simply the best!
Pallid Safari’s took care of everything we needed and was an amazing tour guide. He made traveling from Kenya into Uganda easy and seamless. Our organization has used Eric for many years when we travel through East Africa and will continue to do so. Highly recommend!!