CH
35-50 years of age | Experience level: 2-5 safaris
Worst Safari we ever had!
We can confirm all this reviews above! We booked our individual tour with "Go 2 Africa Luxury Safaris". They confirmed the itinerary and all accomodations. They did not tell us anything about a different company making the safari.
These were our experiences:
The tour:
Day 1:
- Due to the bad logistics (people for the tour where missing/coming from a different place, cars where not fueled!) of that company we started at around 11:00 in Arusha although we should have started at 8:00!!! That was our Safari- and holiday-time we missed!
- Accomodation at Jambo Lodge (due to easy logistics for the company) which was not part of our itinerary and of much lower standard than the ones we payed for!
- We asked for local food (as part of the contract). The dinner was planned to be separately from the others. As we said we would like to be together with the rest of the group, after some discussions we got our dinner first with the European food and the local food afterwards?!
Day 2:
- There was no breakfast for us, but prepared for the others. We received our breakfast after longer discussions. There was no coffee for everyone left.
- There was no toilet paper in the lodge. So we had to use our own one.
- We where told that we would get local dinner at Kati Kati tented Camp, but only got bad, cold food.
Day 3:
- We should get breakfast at 6:00 before being picked up at 6:30. Breakfast was ready after the group arrived at around 6:40. After telling the „guide“ about that problem we got some breakfast and the rest of the group had to wait. - Lost Safari-time again for the whole group.
- At around 11:00 we had brunch for the tented-group and lunch-box for us: There was no place at the table for us, no chairs, no plates. We had to sit outside on the ground in the sun with the lunch box! - That time we told the „guide“ that we do not except that kind of treatment, that we pay a luxury tour-price and want at least a part of our money back. He was supposed to call and inform his boss - we did not get any feedback or excuse.
- Due to the bad logistics of that company we had to wait unnecessary long time after lunch until we could leave. (our Safari-time again)
- At the border to Ngorongoro NP we had to wait around 2.5 hours although we were first told it should take around 1 hour. During that time we did not get any information. (again: our Safari-time!). We asked a different guide from that company and found out that they made a mess with the wrong permits in advance. The guides had to clear that problem. Abraham told us something completely different, so someone was clearly not telling the truth…
Day 4:
- We left the Ngorongoro NP very early (no lunch in the crater, …) and arrived early at the Jambo Lodge again (cheaper lodge, easier logistics for Abraham) and did not have any program in the afternoon, which was our holiday time we payed for!
- In the afternoon we were told that we get a local dinner at 19:00, but when we arrived for dinner the chef wanted to seat us with a completely unknown group and serve something completely different. We found out that SandLand Tours just booked the room at the lodge and not the meals that we were told we would get. After long discussions our „guide“ came and took us to a local restaurant for dinner. We said that he would bring us to his boss after the tour that we could discuss everything with him.
Day 5:
- We had the first breakfast without any trouble (except at Rhino Lodge) but still without coffee, although there was a shop just around the corner.
- Again we had to wait very long to leave.
- After a short trip to Lake Manyara NP we were brought to our hotel directly, but not to the office. When I shortly talked to Abraham at the phone he said he would let us pick up the next day at 8:30 to talk to him and to let us bring to the airport afterwards.
- We were pretty much enraged but talking to the owner of the hotel were we stayed (Sinzia Villas) got us down a bit. He invited us to an excellent local food dinner as he was ashamed for that kind of treatment we experienced (although it was not his fault anyway).
Day 6:
- After some WhatsApp-messages we were picked up at around 9:15.
- The conversation consisted just of excuses, lies (like it was not possible to stay at a camp at Lake Manyara due to mosquitos) and contradictions.
- He said he would give us 150,-$ p.p. and everything would be fine with that…, but he charged us another 30,-$ for the transfer to the airport. He wanted to send us the money to our hotel in Zanzibar and also offer us a free transfer to the airport on our last day.
Safety of the car:
- The wheels did not all have enough profile and seemed decayed.
- The brakes were not strong enough, so you always had to put stones under the wheels that the car did not roll away…
- The ignition did not work properly why you had to push-start the car or park on a hill…
- Many parts of the car were broken (e.g. cooler-box) or temporarily fixed (fold-up-roof)…
- One car of that company was broken why we had to wait while it had to be repaired in Serengeti NP.
- In general the cars do not look well-maintained.
The tourguide:
- Was rarely with the group and did solve arising problems.
- Did not look for the group to find together as a group.
- Did not inform about the tour or times. Only if you asked (when he was there).
- Did not inform when there were problems leading to longer waiting-times (e.g. at the border to Ngorongoro NP).
- Did not maintain the car (at least clean the windows), or refuel during off-times.
One week later:
- After several messages we had not received any money yet, but he arranged the transfer to the airport. We had to drive through Stonetown to meet a friend of Abraham who gave us 230,-$ - He charged the free transfer with overpriced 40,-$ (usually we would have payed 25,-$)!
Two weeks later:
- Now it's two weeks later. We have contacted and informed Go 2 Africa Luxury Safaris. They blame us that we have not informed them before or did not give them all information about this case (although we can prove that we have sent all information in the first mail!). After a meeting between Abraham and Milambo from Go 2 Africa Luxury Safaris we are just accused beeing deceitful, because we want our money (the missing 40$ + a compensation for the resentment and the time consuming mailing back).
BR
35-50 years of age | Experience level: first safari
Excellent!!!!
Everything was excellent!!!! The Driver, Nestor, was very polite and support us with everything...
Great experience!!!!
AE
20-35 years of age | Experience level: first safari
Fantastic beyond words, well apart from these. We had a fantastic time
Can not recommend these people enough . We were met at the airport by cheerful helpful guys took us to the lodges . We spent a week being looked after by their staff. It was magic. Very punctual.very polite. Could answer all questions. Knew every bird and animal. Their staff tried their very best to help us to see every thing. Honestly can't recommend this firm enough and would use them again. Thank u so much
US
20-35 years of age | Experience level: first safari
Wonderfully accommodating; great experience that worked within my budget!
The entire experience was smooth from start to finish. The trip had everything I was looking for, and worked within the budget I provided. Transportation was convenient and flexible timing to work with my schedule. They even surprised me by making the service aware it was my birthday, and I got a special cake and song!!
50-65 years of age | Experience level: first safari
Amazing Holiday
My family and I have just returned from what was the most amazing holiday. From start to finish ATI had provided a professional and courteous service. The destinations, excursions and accomodation they suggested was of the highest quality yet frreindly and welcoming. We could not fault any of the arrangements and are busy recommending them to our friends who wish to see Namibia.
50-65 years of age | Experience level: first safari
Walking in the wilderness, with experienced guide, relaxed and exciting. Unforgettable and privilege
The guides and staff were knowledgeable, conscientious, helpful. We moved to a new place which was different and had other animals. The service was attentive. Good, easy atmosphere. Good food and drinks. We were taken care of and they aimed at making us feel fulfilled.
35-50 years of age | Experience level: over 5 safaris
Amazing Mombasa Beach Holiday
I booked a beach holiday with Jadi Africa Safari and it turned to be one of my best holidays. It was all smooth from the first email that was replied by Mercy. Their prices are very reasonable as I had sent several requests to different companies however it turned to be the cheapest with better quality. They arranged our pick up from home then booked SGR and our apartment that was extremely comfortable for my family. I recommend them for anyone who wishes to travel around East Africa.
SK
20-35 years of age | Experience level: first safari
Very enjoyable safari
We were very impressed. Communication with the Company was easy and quick. The organization of the whole trip was good. If I have to say what I did not like was that the Company provided tents which were not waterproof, which meants that both nights it was wet from inside. Our Driver could have said more Information about the parks, animals, etc. He actually said just a few things and then he was silent and answered just the questions which we had.
Apart from These things we enjoyed the Safari and would recommend it. It was worth paying the Money.
IN
20-35 years of age | Experience level: 2-5 safaris
Unforgettable experience
My experience with Jerry Tanzania Tours and Senior Guide Anthony Jackson surpassed my expectations. It truly was a life changing event for me. I was not expecting to come home with all sorts of emotions that I am feeling which consists of jubilation in summiting to missing the Guides and Porters. What they did for us is indescribable. I am at a loss for words. Anthony led such a professional and personal journey with awesome leadership and passion. My time spent up there is very special to me. I think about it every day. It was an incredible journey being on that special mountain. You learn a lot about yourself in these kinds of situations when it is so challenging. I feel very privileged to have had Anthony, Emmanuel, John and Brighton at our side, pacing us, going pole pole - step by step closer to the top. We were blown away by their exceptional care, positive attitude and loving and caring spirit. I have been hiking for many years, am very physically active but this 8 day trip via the Lemosho Route was the hardest thing I have ever done. You hear it over and over but you never really believe it until you have experienced it yourself. In my group, I probably had the worst of the altitude sickness, but I have to give credit to my team for their support and Anthony and John for being at my side especially during the last ascent. I wouldn’t have made it without them. I think they probably would’ve carried me up that last ascent if they needed to! That is just what they do! They took care of me 100% of the time, and as much as I was suffering, they managed to always make me laugh and smile. I was never scared and I had 100% total faith in them in their abilities and judgment. I did everything they told me to do (when to eat, drink). The porters worked tirelessly and everyone was 100% important to me. In one week, I really grew a deep fondness for Anthony and his team. Jerry Tanzania Tours, thank you for employing such beautiful people. The food was fabulous, I just don’t know how they do it! Truly amazing. And I have to mention them singing to us when we would arrive to camp. What a beautiful thing! I would be completely wiped out and totally exhausted – then I would hear it! Singing! It lifted my soul! Well I could go on and on. Thank you Jerry Tanzania Tours for your commitment in making these trips an incredible experience in which I will be forever grateful. I will return to Africa for sure one day again! Asante Sana from the bottom of my heart!
Comfortable, breath taking experience of my life
It's such a wonderful experience to travel with a trustworthy, well organized tour.