FR
20-35 years of age | Experience level: 2-5 safaris
Simply perfect
I had an amazing experience with Moroka experience, they organized 2 days in the volcanos national park in Rwanda to see the gorillas the first day and the golden monkeys the second. Then another 2 days in akagera National park also on Rwanda. Both felt like a dream, those places are just incredibly wonderful, my guides were absolutely amazing lovely people with great knowledge of the places and animals we were seeing, they took great care of me and I can’t thank them enough! As a solo femme traveler, I can definitely recommend. The lodges and hotels were great, absolutely zero complaints. Thank you for these unforgettable moments 💖
GR
35-50 years of age | Experience level: first safari
Amazing
Excellent experience for six day safari in Maasai Mara, Lake Nakuru, Lake Naivasha and Amboseli. Our guide was excellent, answering any question we asked him and taking us to the best spots in the parks. The stay was good.
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CH
35-50 years of age | Experience level: over 5 safaris
Worst experience ever and very rude manager
Ive done over 15 safaris in my life, been to Namibia, South Africa, Botswana, Zambia and Tanzania.This one here, in Kenya, is by far the worst Ive ever experienced!!! Its all about, squeezing out every single dollar of you and delivering the worst customer service ever. Here's my main points why i cannot recommend anyone to book with this company:
- Safety is not guaranteed
* No functional radio during the whole six day trip (see picture below), meaning not able to contact anyone in case of emergency.
* Safari vehicle in a very bad condition (we got stuck once and had to push the car out and that, is in middle of the national park, surrounded by wild animals).
* One screw of the wheel suspension broke during our game drive, so we lost two hours of game drive while waiting until the car is fixed (see picture), not even a glass of water was offered by the company while waiting.
- Not sticking to itinerary
* Left earlier than promised certain parks, to the extent that we missed to spot the leopard. Considering that we had to rush all the time and having problems with the car, i would have at least expected, to give us half an hour longer while seeing something great.
-brought us to different accomodation than planned (cheaper places)
* Changed the itinerary without giving any options
* Skipped certain destinations like Baboon hill and the Rhino sanctuary without giving any reason, was told is nothing special abt it.
* Food and beverages
We got basically every day the same, the lunch packages were just horrible. One juice, a chicken leg, a rotten banana and a sandwich with one slice of cucumber and tomato (see picture below)
- only 1 liter of water per day per person, even during a 8hours game drive and over 30 degrees
Communication:
According to my inetary, I was supposed to stay one night in Naiwasha. After leaving leaving Lake Nakuru, I was told i have to go to Amboseli first and come back afterwards. Obviously i did not agree on that, because it would mean, to have 5hours more driving instead of leisure time. I simply asked to refund me the money but instead of giving me back a 130 $, i only got back 50$. On top of that i was told, i refused to do it. I dont know... but having the audacity to blame me for refusing to finish the trip is just crazy. The company was not able to stick to the plan. First the manager Steve refused to talk to me and then it took them 3 days to tell me how much the refund is. And not once ive been told a sorry from Steve. Even worse he tried to twist the story and that everything is my fault. Honestly thats just bottom of the barrel excuse.
Conclusion:
On this trip, almost nothing went according to the plan and still the company insists, that they didnt do anything wrong. I really dont see any point why anyone should book with this company. The only highlight was Joseph the driver, he did what he could do but he had a lot of pressure from his Manager Steve. We were rushed the whole trip and had to leave several times earlier than according to the itinerary. I just hope this review helps people, not to do the same mistake as me, to book a nightmare trip with them.
GR
35-50 years of age | Experience level: first safari
The driver was way above our expectations. Very experienced in safari and with photographic perception
Overall I have no complaints. First, we were picked up from the airport and even though our plane was delayed, the man who drove us to the office was very positive and pleasant. The people at the desk were helpful as well.
The tour guide we had on all days was, I believe, one of the most experienced there is, as he knew the parks very well and where to find the rarest animals, he explained everything to us with gusto, he had a photographic sense, very pleasant and friendly. The car had free wifi and power plugs.
From the first day on safari we achieved very impressive images. The guide knew exactly where to find the animals and we were able to easily see lions, cheetahs, giraffes and all the other animals of the Masai Mara park up close. The stay at the Masai Mara camp was very good. After two days there, we also had a perfect experience at Nakuru Park. Our guide could find the rhinos from far away and we could reach them first thing in the morning. Staying in Nakuru was very good in a hotel in town. The next few days in amboseli park were equally enjoyable, staying at the beautiful Manjaro camp with a perfect view of Kilimanjaro from our room, with elephants and giraffes right outside the camp and delicious food. In amboseli park we saw over 200 elephants among all others.
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CA
50-65 years of age | Experience level: first safari
Great experience. Okuli was a great guide. Safe informative and a great spotter. Thumbs up.
A great value. The hotel choices fit perfectly with the tour. Okuli was a great guide. All the animals were as promised. We had a lioness walk right under our vehicle in the crater. Okuli was able to find lions mating, elephants with babies, a rhino, lots of hippos
a pride of lions and so many giraffes, monkeys, baboons, zebras, water buffaloes, and warthogs. I loved it. A dream come true.
GR
20-35 years of age | Experience level: first safari
An amazing experience
The safari experience with this company is a safe, fun and complete choice. Perfect communication before completing the booking but also during the safari. The jeep is excellent, it has power outlets in every seat and wi-fi. It is cleaned daily after the end of the day. The hotels are all in excellent locations, all their employees are helpful and really friendly. On a safari, the most important thing is to have a guide who will make you feel familiar and comfortable with him, but also with the undoubtedly unprecedented environment in which you find yourself. John was our guide and he made the experience soar. We felt that he is a member of our company. Experienced guide, with photographic perception something which is very important. Respects all the rules of driving behavior that apply in the parks.
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US
50-65 years of age | Experience level: first safari
Knowledgeable and driven tour guide
Jackson, was an absolute pleasure. He was accommodating and driven. He keeps himself updated and ensured that we saw the big 5. He was passionate about giving our group a complete safari experience.
I remember a day when we were tired and would have been happy to retire early, but for Jackson’s insistence. We ended up seeing a leopard and her cub.
I would recommend Jackson to all who want a wholesome experience. I hope to send my kids on a safari but only if Jackson will be their guide.
AT
20-35 years of age | Experience level: first safari
The operator offered me an amazingly organized trip I will never forget.
I went on this safari alone and I had the best time! I got all the information I needed beforehand and could ask any questions. The trip started in the morning by getting picked up from my accommodation. Then we kept on collecting the rest of the group. The drive passed by really quickly by getting to know everyone and the facts and informations we got told by our guide Rocky along the way. Rocky was such a funny and smart guy who made the long car rides seem way shorter. We had amazing food cooked by our chef Salim and I even got some extra food made because I am a vegetarian. The campsites were clean and the tents pretty comfy. You could get anything you wish for. I also really liked the well-timed bathroom breaks in between. Waking up early to a beautiful sunrise was also an amazing experience! We also got to see all the animals in the most beautiful places. Rocky told us everything we needed to know about any animal and area we saw. These 3 days consisted of 2 days Serengeti National Park and one day Ngorongoro Crater, which was the perfect amount of days! The days passed by so quickly and by the end I became really close with my group members and the crew!
IT
20-35 years of age | Experience level: first safari
Friendly and prompt responses
The safaris were fantastic! It was lovely to see the animals and see some action. The value for money was fair.
Davies was always prompt at communicating and Deo was an excellent safari guide.
The roads can be very bumpy on the safari, so I would recommend future customers verify the seat belts are functioning before departure.
US
65+ years of age | Experience level: over 5 safaris
Excellent, Reliable ,reasonably priced Safari tour company.
Axis Africa is an Excellent, Reliable, reasonably priced Safari tour company in Nairobi. Our guide, Kevin was great. On time, persistent in finding all the animals, getting us close for viewing and photos and was very knowledgable about the animal or bird names. It was top notch. He and the companies service to their guests went beyond expectations. I would highly recommend them.
