20-35 years of age | Experience level: 2-5 safaris
My experience was amazing. The company knew exactly where we could visit for a memorable experience
The staff were courteous and the whole experience exceeded our expectations
US
20-35 years of age | Experience level: over 5 safaris
Nairobi National Park
We enjoyed a wonderful one-day safari at Nairobi National Park. Setting it up was easy and straight forward. We are looking forward to using Sweet Africa Safaris again in the near future.
FR
50-65 years of age | Experience level: 2-5 safaris
Rachael's attention to detail was amazing!
Our safari last year to the Caprivi region and also into Botswana and Victoria Falls was an absolute delight.
Rachael ensured that all details, vouchers, booking etc.. were absolutely perfect!
She even met us at the airport on arrival to ensure we were aware of visa regulations for the Botswana/Zimbabwe section of the safari.
Visitors to Namibia should be aware that it is very (too) easy to drive at high speeds on their excellent roads.
BE
50-65 years of age | Experience level: 2-5 safaris
Authentic Rip-off
I was promised 3 days of Walking Safari with "Camping in Comfort" in Ruaha N.Park. These "experts" didn't know that standard procedure this time of year is to close all walking trails due to high grass - so no walking. As for comfort - I had more in the army; of course the location was great and so on - it is Ruaha after all, no credit to Authentic. Food was barely OK, portions miserly. Equipment shoddy, badly maintained. You would do a lot better going fly-camping with a local company for a fraction of the price.
Bottom line : these guys are only after money, a disgrace to the safari business
DE
20-35 years of age | Experience level: first safari
Very well organized from the beginning till the end
From my very first E-Mail, Ute the Safari coordinator was really great and helpful. Any question that I had was answered within less than a day! All the information were accurat and she was very friendly and I also got the feeling she was happy for us that we were able to see the Krüger.
The trip itself was unbelieveble. Our guide Trevor made sure we were comfortable, explained everything we questioned, was very funny and just the best guy to be around. He was very experienced and well connected to other guides so whenever there were rumors of seldom annimals - we were one of the first to see it.
The lodge Laughing Waters was a great place to relax. The food was excellent and the two owners made sure we felt at home!
In total it was an unforgettable journey and trip. The organization of the trip was perfect (that coming from a German ;-)
20-35 years of age | Experience level: first safari
Very suspicious
We did not travel in the end with Visit Tanzania Tours & Safaris but would like to share our experience of the booking process with them. We have been left very disappointed and frustrated after many weeks of correspondence with this operator but fortunately did not put down a deposit due to suspicions we had with regard to the way they did business.
*Having confirmed an itinerary and price with Visit Tanzania we were asked to pay a deposit. The operator confirmed reservations had been made and would be held for seven days.
*I called the accommodation and found out however there were no reservations for us.
*Visit Tanzania said that their agent in South Africa agent was working on this.
*I called the SA agent and they confirmed they had not yet made reservations!
*A week or so later Visit Tanzania confirmed the reservations had now been made and the total price.
*I questioned the total price on several occasions as it seemed too good to be true – Visit Tanzania simply said it was due to the discounts they can get with the suppliers. The price was included on several emails along with inclusions/exclusions so seemed very clear.
*Due to the previous "confusion" I confirmed with the agent in SA that reservations were in place and they told us they were.
*We returned to Visit Tanzania to pay the deposit (we were asked for 30% upfront which is not unusual). I asked what contract there was between us and for confirmation of their T&Cs as we only had email correspondence to confirm the price etc.
*Visit Tanzania sent me a very short booking form on my request (this asked for passenger details only).
*By this point, discomfort and suspicions had grown so I asked the agent in SA if we could deal directly with them.
*At this point the price Visit Tanzania had quoted was investigated - it transpired that Visit Tanzania had “forgotten” to include all items of the booking and the actual price was over double that quoted.
I do not see how an experienced operator could misquote so significantly and I find it vey negligent that the deposit was requested before reservations were in place. We are lucky we did not pay the deposit as who knows how difficult it would be to get this back (we are not proceeding with either Visit Tanzania or the agent in SA as have found a more competitive offer with a reputable operator in SA).
NL
The intentions are good but the customer experience is poor bottom line
Friendly welcome. Promising program but it proved to be not realistic because of huge travel times. First day we were completely surprised we (my 7 year old sun and I) had to travel 11 hours in the van. Domestic flights absent. Intentions are good but Uganda is a very different environment with a dramatic infrastructure. Which we were unaware of and not being informed about.
Unpleasantly surprised by having a fellow traveler whilst the booking was a private safari. Poor execution of the program. Poor planning. Poor information about travel times. Program changes possible but proved expensive. Nice selection of accomodations.
NZ
A unique, well-organised, enjoyable and relaxed way to experience Uganda
In November 2015 I came to Uganda to visit my son and daughter-in-law who are working there and I had a fantastic trip to Murchison National Park, Jinja and Sipi arranged by Experience Uganda.
Right from my first enquiry, communications with Experience Uganda were excellent. Prompt replies, full and clear information given on all aspects of the trip from their comprehensive knowledge of Uganda, to useful information concerning money, health and security. The itinerary planned for me was well thought out, taking into consideration my requests, with attention to detail. It gave me great peace of mind to know that I would be met and guided throughout the trip, and that assistance was at hand should I need it.
As for the safari tour itself, this was outstanding and most definitely lived up to my expectations. Travel was in a comfortable landcruiser, accommodation was great, the guides very knowledgeable about the country and wildlife.
In Murchison Falls National Park, the chimp trecking in Budongo was amazing; to be in the forest with the chimpanzees so close, our guide familiar with each family group. The Murchison Falls are a spectacular sight, seeing the power of the water as it surges through a 6 metre gap; later fishing on the Nile just below the falls for the famous Nile perch, and the wonder of seeing the elusive Shoebill majestically standing on the bank. There was so much bird and wild life to see along the banks, and our guides here, and later on the game drive in the Park were extremely knowledgeable about them all. The game drive was another out-of-this-world experience, being right there among the giraffes, water buffalo, antelope, elephants etc.
Jinja was an enjoyable break, with lovely restaurants and places to stay right by the Nile and the opportunity to go rafting. Then onto Sipi which was a very different experience again, being higher up in the hills, affording magnificent views across the coffee growing areas. We stayed at Sipi Lodge which is in a beautiful peaceful setting of lush gardens with the two impressive waterfalls, which we climbed up to with our guide – a unique experience to be able to stand behind the waterfall. The sunsets in this area are magnificent.
My trip with Experience Uganda was a life-time event for me. So many incredible first time experiences and all with the peace of mind that my needs were taken care of and that I was in good hands. As well as the great enjoyment of the trip, I felt relaxed because of the personal service offered by this company. Nothing was too much trouble. I highly recommend them.
US
20-35 years of age | Experience level: first safari
6 Day Camping Safari
They took care of everything. Picked us up, dropped us off, brought us our bags that arrived a day after we did. The price is great and the service was everything it should be. We saw everything: lions, leopards, cheetahs, elephants, giraffes, zebras, etc. as well as visiting with Masai and Hadzabe villages.
35-50 years of age | Experience level: first safari
Very helpful
We had a truly amazing time and look forward to returning and booking again with Afritrip Group.