AT
20-35 years of age | Experience level: 2-5 safaris
Dishonest company
I strongly do not recommend SCB Tours & Travel, run by Solomon. Several months before my planned trip to Uganda, I paid the full amount (over $3000) in advance. However, just one day before my flight, I received an email stating that the originally booked lodges and hotels had withdrawn their offers. I was then asked to pay an additional $2700—almost the same amount I had already paid—to proceed with the tour.
I was given three options:
1. Pay the extra amount so the tour could go ahead as planned.
2. Postpone the tour until he has more money or the prices dropping.
3. Receive a full refund.
Since I had already booked additional flights after my Uganda safari, postponing was not an option. Paying nearly double the agreed price was also out of the question. So, I chose the refund. However, more than 2 months later, I am still waiting for my money! I keep getting excuses and delays. Even when I requested a partial refund, my deadline was ignored.
I strongly advise against booking with SCB Tours & Travel. From my experience, this is a scam. I also reported then at the Ugandan Tour Board (UTB) to request that this company should be removed from their list of registered operators.
And i have also Made a Report at the Police at Kampala!
IL
50-65 years of age | Experience level: over 5 safaris
the suv was poorly maintained - no brakes!
we have rented a toyota v8 from "your drive Uganda" for a self drive in Kenya.
the funny thing is that we are still alive to talk about it...
the suv was in a poor condition, the main problem was maintenance.
in our case it was 'just' the brake system, that was neglected:
the rear disc 'lost' one of it's pads, that was not replaced in time - in short: the brake pedal goes to the floor and there is no response, the car does not stop.
we were very lucky that it occoured on a flat sandy area, and we managed to stop the suv without any harm.
they did not change the brake pads for ages, they became thin as paper, and one pad just fell off.
shame on you, for all that we have to pass because of you reckless behavior that could have killed us all.
of course the company did not take care of the repair in the remote area, or paid the cost of it - as promised.
guys, if you want to rent an suv - go else where.
about us:
we are experianced travelers, both nature guides for more than 35 years, we have rented planty of suvs, in 5 continents.
we never had such an experience!
FR
50-65 years of age | Experience level: 2-5 safaris
Unreliable
Beware of this "agency" ! We paid before departure to organize our trip for four people, but it wasn't fullfilled. No one came to the airport, and the agency manager lied to us repeatedly ! A complaint was filed at the Watamu police station (OB-24/31/12/2024).
This may seem obvious to you, but in hindsight : do not pay for your entire stay in advance and do not make money transfers to Nigeria to pay for your stay.
On the other hand, Kenya is a very beautiful country with wonderful people !
US
20-35 years of age | Experience level: first safari
They took our money and refused to refund after we paid x2
Beware
All phone numbers are disconnected and the leadership claim they do not work for the company when called. Both KATO and the TRA ( government) are investigating this tour company and KATO has already pulled their membership. They will not show up and they will not issue a refund. If they do eventually send a driver, they will claim that their Pesapal ( payment system) is down and they cannot transfer money to the national parks and the hotels and they ask for you to pay and get a refund later from their office in cash. They will say they are preparing the cash and claim their sales agent is incompetent and company policy doesn’t allow them to give cash. I have been waiting for refunds for weeks and have discovered documentation they provided from Pesapal is fake and Pesapal confirms they have no money in their account to issue a refund. Shem (finance controller) will insist you don’t know how Pesapal works and that Pesapal can just debit it from their account and overdraw then recoup the money from further transactions. I was driven 6 hours to the Mara Triangle gate and told I would have to pay for hotel and park fees for the rest of the trip! I had no choice but to do so. I’m following up with the government to ensure they get punishment and hopefully some day I can get a refund from Natural World Safari. File claims with your credit card right away.
PL
65+ years of age | Experience level: over 5 safaris
Avoid Africa Kenya Safaris at all costs.
Do not commission Africa Kenya Safaris to organize your trip if you do not want to be scammed.
We paid in advance for a 13-day trip in Kenya and Tanzania and had to pay for the hotel in Masai Mara and entry to the park ourselves during the trip, because the company had not paid for it and over the phone they claimed that their accounting system was down and they could not make the payment on the spot. In two other hotels, we were informed that our stay had not been paid, or had been partially paid, and each time we had to call Africa Kenya Safaris multiple times before they finally paid for our stay.
Additionally, we had to pay for fuel for the car, because the driver did not receive money from the company. We were assured multiple times (via email and phone) that this was just a temporary setback and that the money was already being sent to us. This was a lie. It has been almost a month (the trip took place in the second half of February) and we have not received a refund. The people we corresponded with are Mary and Humphrey. They owe us $1260 and it looks like we will never get it back.
Avoid Africa Kenya Safaris at all costs.
50-65 years of age | Experience level: over 5 safaris
Useless
Left us at the airport arrivals late at night and refused to refund the taxi fee. They said the agency had not provided them with my contact details which is absurd. The agency confirmed and proved they were given my number but they"were in the wrong terminal" and had" no contact numbers" I would never recommend this company
CZ
50-65 years of age | Experience level: over 5 safaris
Unreliable and Unprofessional – I recommend you avoid Dallago Tours for Trips in Kenya or Tanzania
I had high hopes for my trip to East Kenya, covering Amboseli and Diani Beach, but Dallago Tours managed to turn what should have been a photography trip into an extremely frustrating and expensive experience.
The root of the problem was their employee, Jacob, who demonstrated an appalling lack of professionalism from day one. While I initially chose to overlook his dismissive attitude, it quickly became clear that he was not client-oriented in the slightest. Instead, Jacob acted arrogantly, as if he knew better than his guests, completely disregarding my requests and preferences.
The most upsetting incident occurred when I requested an early departure for a game drive to maximize photography opportunities in the best morning light. Jacob outright refused, insisting we leave no earlier than 7 AM, dismissively claiming that he knew best when to go. Later that evening, I followed up with a polite message, reiterating my request to start early, but it was completely ignored. The next morning, I was left waiting at reception from 5:30 AM, while Jacob casually appeared at breakfast at 7:30 AM. In the end, I had to make alternative arrangements on my own with a local Maasai guide who provided a proper open vehicle for photography—an additional cost that I had to cover myself.
In fact, I ended up paying nearly $3,500 USD for just two nights in Amboseli because I was forced to cancel the remainder of my trip, including my stay in Diani Beach, and fly home to Europe early. This was an incredibly disappointing outcome for a safari I had carefully planned and fully paid for in advance. Despite my attempts to resolve the situation professionally, Dallago Tours failed to provide an acceptable solution or compensation.
In short, Dallago Tours is completely unreliable. Their lack of professionalism, combined with the disrespectful and dismissive behavior of their staff, ruined what was supposed to be an unforgettable experience. If you value your time, money, and peace of mind, I strongly recommend booking with a different tour operator.
US
35-50 years of age | Experience level: 2-5 safaris
Unprofessional, irresponsible and I respectful
Supposed to travel on ngorongo crater today, wake up very early at 4:45am the guide never show up or let me know what’s going on, text me three hours after he supposed to be pick up with stupid excuse. Compassion he offer me an Arusha city tour or coffee tour lmao for $325 i pay that’s shamed Flying from USA to Tanzania
IE
50-65 years of age | Experience level: first safari
Natural World Kenya Safaris took our deposit for a safari never taken& unethically not returning it.
I paid 12,328 USD to Natural World Kenya Safaris, for family holiday in April 2024 as they wanted 40% deposit.
It was a booking deposit for an upcoming trip this July, 2025. I had very little email communication after paying the deposit, and no response to our phone calls to them.
When I emailed the individual accommodations in Kenya we requested during our safari stay, I received emails back from them confirming Natural World Kenya did not reserve any accommodation for us.
I asked that our deposit be returned, well over the 150 days prior to trip and with in T& Cs.
After numerous emails/phone calls to Natural World Kenya Safaris, I did receive an email, from D****, that they would process a refund.
But we have not received our 12,328 USD from them. Nor any contact back from them.
I reached out to the KATO Ethics and Standard Sub committee, regarding non-delivery of services. Natural World Kenya Safaris has been suspended from KATO membership on account of violating the Code of Conduct for Members. And we have been referred to the Tourism Regulation Authority (TRA) and will pursue this legally against the company.
A very unethical company, one could ask is this fraud. A scam? Gangster like activity? if you book with them you will find out.
( Please note the date of "when do you go'' is date of deposit , not date we went on safari, as we never did go-full disclosure)
FR
50-65 years of age | Experience level: 2-5 safaris
very disappointing experience with this agency
Catastrophic organization. Seleman's mistakes followed one after another, causing stress and loss of precious time during a safari. We found ourselves "sequestered" by the management of a lodge that Seleman from Eco Green Tour had not paid. Same thing at the entrance to a park where we had to wait several hours for the payment to be made. In the opinion of our guides, the proposed route was very poorly chosen, which did not allow us to take our time.
This agency and its agent Seleman seem to be incompetent!!!