Payment terms
When you have accepted the bid, you will receive a booking confirmation.
Seven days at the latest, after you have received the booking confirmation, we need to have received your deposit in one of our EUR, USD, or KES Kenyan bank accounts.
These details are provided when you indicate that you want to book with our company.
The deposit consists of 10 percent of the total cost. The entire amount needs to be paid seven weeks at the latest in advance of your trip.
Cancelling your trip
You have the right to cancel your booked trip by email. The costs vary, depending on the booking
-If you have already paid the deposit: 30 percent of the total cost.
-If you paid all the costs, and you do not leave for another two weeks: 30 percent of the total cost.
-If you paid all the costs, and you leave in less than two weeks: the total cost.
-If you want to cancel your trip, and you leave in less than 2 weeks, you owe us the total cost.
Loss/damage/theft/personal injuries and other inconvenience
Netherken Safaris&Tours cannot be held responsible for the loss, damage, or theft of your personal belongings, nor can we be held accountable for personal injuries or death. We advise you to get travel insurance and cancellation insurance.
Please keep in mind that the travel destination differs from your own country. For example, the terrain might be difficult, the food is different, and the facilities regarding water, electricity, and internet may be less accessible. We expect you to be flexible in order to fully enjoy your holiday.
Please contact your local health source for news about possible vaccinations and don’t forget to bring proof of the vaccinations you have gotten.
Our bids
All our bids describe which things are included in the price that you pay for your trip, for example, your entrance fee, lunches, and excursions. Of course, your flight tickets, documents, and personal expenses are not covered in your bid.
Changes
We maintain the right to change your accommodation of choice. If your accommodation proves to not be available due to a trip that has been booked fairly late, we will of course present you with an alternative. When this is the case, we will let you know as soon as possible.
When you make a booking, you automatically accept the general terms and conditions.
