The clients are no show for whatever reason and give written notification to Ladina Travel Safaris through the tour agency or directly, will be subject to the following guidelines of retentions applicable to the entire cost of the contracted tour.
1: With notification of more than 60 days before the start date of the tour, the client will lose 70% of the deposit;
2: With a notification between 31 to 60 days, the client will lose 50% of the deposit paid plus eventual charges by the providers of the services;
3: With notification of 30 days before the departure date of the tour, the client will lose 100% of the deposit paid plus the eventual additional charges of the providers of the services. If the deposit is more than the indicated percentage, the said charges will be deducted from the total amount deposited. Ladina Travel Safaris will not do any reimbursement or refund until it receives the documents of the tour in its entirety. In cases where hotel, lodge, or camp charges for the entire stay, 100% of the total will be lost (or what the provider of the services may charge).
The cancellations will only be valid if they are communicated by writing (mail or fax with complete details of the clients or the tour agency). Ladina Travel Safaris advise the procurement of an insurance policy covering the cancellation charges. If the cancellation is covered by an insurance policy bought by the client, this shall lodge a complaint with the insurance company in question, without any right to do so against Ladina Travel Safaris.
