Tales of Tanzania Safaris

Due to the Coronavirus pandemic, we have reviewed our terms and conditions to allow more flexibility for clients in the aftermath of lockdown. These terms will apply for 2022

Travel Insurance
We always recommend that you purchase travel insurance before you travel which covers you for cancelling your travel plans or for any unforeseen medical needs whilst you are in Africa. Prior to, or upon arrival, we will ask you for the following details in the event we need to contact your insurance company on your behalf: Insurer name, 24-hour emergency contact number and your policy number. This is for your safety and will be deleted from our records on completion of your safari.

Making a booking
When making your booking we request the full names and dates of birth of all people in your party, a 15% refundable deposit (should a need arise due to the Coronavirus to postpone your trip we are happy to use your deposit against another date or trip, please just let us know) and a signed copy of our Terms and Conditions. Should the hotels, lodges or tented camps be fully booked, we will book another alternative accommodation to the same standard and of course notify you.

Making an internal flight booking
We find a number of clients prefer to organise their internal flights in Tanzania themselves however to make a flight booking we will require the full names and dates of birth of all travellers, a scanned copy of each passport and full payment for the flights. Internal flights can only be booked, rather than a deposit paid to hold seats, so we require full payment and we can only confirm the cost of the flights at the time of booking. For travellers making flight bookings themselves we strongly recommend paying by credit card. All flight bookings are non-changeable and non-refundable.

Our Prices
Our prices are quoted throughout in USD and subject to availability at the time of booking. The price is only guaranteed once full payment has been received.
Price changes may occur for reasons that are outside our control such as adverse currency fluctuations, fuel surcharges, Government fees and taxes, changes at hotels/lodges. In the event of a price increase, we will notify you straight away giving you the reason and the additional cost will be added to your invoice.

To make a payment
To confirm your booking, we will require a 15% refundable deposit and full payment will be due no later than 15 days prior to your departure to Tanzania. This is because most lodges and hotels ask for full payment at 15 days. Some services must be paid in full at the time of booking (including, but not limited to, flights

Changes to your booking
Please notify us immediately, in writing, if you wish to amend your booking. If you wish to increase the number of clients travelling or alter the itinerary in any way, then we will send a new invoice with the additional costs added. If the numbers decrease, there may be additional costs due to accommodation changes etc.

To cancel a holiday
If a traveller needs to cancel/Reschedule due to COVID-19 reasons, the following special terms will apply for the Tales of Tanzania Safaris:
Booking date until 30 days before arrival a 15% deposit will be refunded or opt to postpone trip to future dates and move the full value to new dates- And cancellation/reschedule between 30 – 1 day prior to arrival a travel voucher to the paid value will be provided to be used within 12 -24 months of the original travel date

About these flexible terms and conditions - Please note:
• 15% deposit must be paid to secure the booking and final payment paid 15 days’ prior departure
COVID-19 reasons cancellations are limited to:
• Change in government travel advisory between point of booking and time of travel by country or traveller residence
• Change in entry requirements by destination country which prevents traveller from arriving.
• Cancellation of international flight or change in date of flights by airline by more than 48 hrs
• Travellers receiving a positive COVID-19 test which prevents travel is not covered under these term and conditions - travellers need to take out suitable travel insurance to cover them for this instance.

Health requirements
You must ensure that you are aware of any health requirements, immunisations and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation with you to Tanzania. In some cases, failure to present required vaccination certificates (including, but not limited to, Yellow Fever) may deny you entry into the country. We do recommend that you check the regulations at the time of travel and that you allow for plenty of time to book your vaccinations in good time for your holiday.

Your passports
When travelling internationally, you are required to have a valid passport which has at least 6 months validity upon the day of your arrival and a minimum of two blank passport pages. Passports are the traveller’s responsibility and required for all international travel. So please check your passports in good time to ensure they meet the regulations.

Visas
Some countries require a visa in order to stay in their country. To find out if you require a visa for your travel to Tanzania and how to apply for one, refer to the destination's consulate or embassy in your own country or check online with your government’s website. Some countries enable tourists to obtain a visa at the point of entry but require a fee. Visas are the traveller’s responsibility and required for all international travel. At present visas for Tanzania can be obtained online or at major airports in Tanzania. The cost is $100 USD for Americans and $50 USD Europe, Asia and Canada. The money must be paid in USD cash (no credit cards are accepted). The link for online visa applications is www.immigration.go.tz / http://www.immigration.go.tz/index.php/en/services/visa-information

Special dietary or medical requirements
Please let us know at the time of booking if you have any requests or requirements regarding dietary issues, disability or accommodation and we will do all we can to accommodate your needs.

Accuracy of Information
We take great care in ensuring that information we give on our website, in emails and verbally is as up to date as it can be however, we do not accept responsibility or liability for any errors or omissions caused by any matters beyond our control. While it is our intention to adhere to the route described in your itinerary, there is a certain amount of flexibility built into the itinerary and on occasions it may be necessary to make alterations. This can be due to road conditions, for instance in heavy rains some roads are impassable as well as other eventualities that could occur. Due to the regions we visit, travel can be unpredictable. In the event of a route change your Guide will check with us and if there is no other way the decision will be made to change the route.

Complaints
We ask that should you have any cause for complaint that this is reported to your Guide at the time who will notify us of the problem, and we will do our best to resolve your issue immediately. If you remain dissatisfied, please call or email us as soon as possible but no later than 7 days after the completion of your holiday with us so we may investigate the matter further. Liability for any complaints not notified in accordance with this procedure will not be accepted.

Privacy
We are committed to protecting your privacy and agree to handle your personal information with care and not to disclose to third parties except in instances where we book services on your behalf, including, but not limited to, airlines tickets. All personal information will be deleted after your trip ie passport information, addresses and dates of birth but we shall keep your email address with your agreement to let you know of any offers we may have in the future that you may be interested in. You can opt out of this at the end of this document.

BOOKING CONFIRMATION & PAYMENT
Confirmation for your holiday booking will only be sent once we receive a deposit of 15% of the cost of the tour. Once that is received, we will send you proof of receipt. We ask that you send proof of payment from your bank slip so we can track the payment. This can be a photo sent via email. We will send an updated invoice to you showing the balance required for your holiday.
Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits, but you must meet any costs involved in doing so.
A deposit of 15% is required at the time of booking. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent
Prices not included in the tour price unless otherwise noted: airfares, visas and passport fees, airport taxes, additional hotel accommodation, laundry, postage, drinks, medical expenses, travel insurance, telephone calls, gratuities to staff and crew.
Availability cannot be guaranteed until booked. We will exercise best efforts to book hotels per the itinerary, however, in busy seasons and with client bookings made within 90 days of tour date we may be forced to offer substitutes.

Force majeure
“Force majeure” is any event or circumstance which we or the supplier of the service(s) affected could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.

Your responsibility
You are responsible for informing us in writing at the time of booking of any known illnesses, disabilities or medical conditions, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure of the tour. If you are found to have an undeclared or understated medical condition you may be ordered to leave the tour with no refund. We have a duty of care to all our clients.
Our Tour Leaders have the authority to make difficult decisions. Should you present with a medical condition our tour leader reserves the right to insist that person seek medical advice. If you decline to act upon this advice, you could be putting others on the tour in danger/at risk and may be asked to leave the tour. This extends to physical, mental and behavioural conditions.

Our responsibility
All information on our website has been compiled with reasonable care and is published in good faith. We promise to make sure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. While we always aim to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your guide or ourselves straight away so that we can do our best to rectify the problem and save any potential negative impact on the rest of your trip. We recognize that there may be times when your guide may not be able to resolve a situation to your satisfaction - if this is the case, please ask the guide to speak to the manager on your behalf at lodge/hotels or get in touch with us back at the office.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the trip itself, shall be settled solely and exclusively by binding arbitration in the United Republic of Tanzania.

Risk
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither Tales Of Tanzania Safaris Ltd nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies Tales of Tanzania Safaris Ltd. The client accepts full responsibility for all risks involved.

Authority on tour
The decisions of the Company’s guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of the United Republic of Tanzania.

Liability
We do not accept any liability for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.