Imara Tours Zanzibar

IMARA TOURS ZANZIBARTERMS & CONDITIONS

Imara Tours Zanzibar does its best to provide accurate and up-to-date information on our website and other platforms to make sure we meet your holiday demands. Imara Tours Zanzibar has friendly teams and conditions in order to embark on a well-rounded travel experience and create unforgettable moments with us in your vocation. Kindly read our terms and conditions carefully before you purchase our services. For any deficiencies or misunderstandings, please contact us through our company email at [email protected] or send us a message through our WhatsApp office number, +255 776 560 516.

BOOKINGS:
By making travel bookings on our platforms or purchasing any travel services offered by Imara Tour Zanzibar, you warrant that:
1) You are at least 18 years of age and have the legal authority to create a binding legal obligation.
2) You accept and agree to all the terms and conditions presented by Imara Tours Zanzibar.
3) All information supplied to you for the purposes of booking is true, accurate, current, and complete.
4) Your holiday must be paid once after you booked with us at least 30% of your full payment before departure due date in order to arrange your holyday demands such as hotel, transport, and others, and you will pay the full amount 10 days before arrival or upon arrival due date.

CANCELLATIONS AND CHANGES BY THE COMPANY:
a) Occasionally, it may be deemed necessary to make changes to your holiday, and the company reserves the right to do so at any time. You will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, provided it does not arise from circumstances beyond the company’s control, you may choose
1) To accept the change of arrangements
2) To purchase another holiday from us or cancel your holiday.

b) No compensation will be payable for changes such as changes for a type of aircraft, restaurant and accommodation changes to a comparable or superior standard, technical problems with transport, or the closure or congestion of airports.
c) The company cannot compensate for the changes or cancellations caused by nature, such as a natural disaster, adverse weather conditions, or any other event beyond the company’s control. It is essential to have adequate travel insurance.
d) The company also has the right to refuse any person on the tour if his or her opinion could endanger the health, safety, and enjoyment of others.
e) In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any money paid, less the amount for services already utilized plus administrative fees.
f) If you fail to pay the balance of the holiday price by the due date after arrival, the company will treat the booking as cancelled and levy the cancellation charges.

CANCELLATION AND CHANGES BY YOU:
You may cancel your holiday at any time, provided you notify the company in writing. The following charges will be levied on any cancellation:
• 30 days: or more 100% of the deposit
• 15–30 days: 50% of the deposit
• 15–8 days: 80% of the tour cost
• 7–1 days: 100% of the tour cost

HIGHLIGHT COMPANY RESPONSIBILITIES:
a) The company will fully participate when death, illness, injury, or any other inconvenience occurs during our services.
b) The company will fully participate to ensure happiness, satisfaction, and all related things during our services.
c) The company will ensure the well-being, health, safety, and security of our customers when it is time to provide our services to them.
d) Imara Tours Zanzibar will provide any legal assistance at any time for the sake of our customer’s demands, if possible.

HIGHLIGHT CUSTOMER RESPONSIBILITIES:
a) To arrange all your travel documents, such as a valid passport, visas, and all other necessary documentation during your visit.
b) Take good care of your travel documents to avoid any inconvenience to you or the company.
c) When you start our services, please respect each other by taking care of each other’s age, people with special needs, position, rank, and all other related things.
e) Make sure you avoid all illegal acts to protect your safety and that of the company. We will not be responsible for any person who goes against the laws of the country, for example, engaging in drugs and other unacceptable things.

SMOKING:
This is everyone’s choice if he or she wants to do so, but we ask you not to smoke in an area where you can harass others, for example, within a car or any part related to it during our services.

DISCLAIMER:
The company has made all its possible efforts to check the accuracy of the information contained in all of our services. So that the company will not be able to provide any other service you have not selected on your booking; otherwise, you have to make another booking or pay the extra amount needed accordingly for the extra service you want.

COMPLAINTS AND INQUIRIES:
After purchasing our services and providing any challenges, such as any changes to the flight or any other indicator that will cause difficulty for your holiday, please inform the company at least within 28 days and attach your initial booking memory number and all other important information so that the company can fully investigate and be solved due to terms and conditions policies but you have the right to ask us any question related to your holiday with us.

DATA PROTECTION ACT:
It may be necessary for the company to ask you for some personal information about you, for example, about people with special needs or anything else related to your vacation, to ensure we serve you well so that you can enjoy your holiday.

PRICING POLICIES:
Once you have fully paid for your booking, the price will not change unless:
1) You are applying to change your booking.
2) If there are new government taxes or fees in tourist destinations or anything else that is outside of our capacity, we will notify you as soon as possible to resolve it.

GROUP PARTICIPATION:
On our group tours, we ask everybody to respect one another because you might be traveling with a group of strangers. If anyone does not respect others, the company has the right to reject or remove any traveler whose behavior is determined to be incompatible with the group.

If you fail to comply with a decision made by our tour management, behave in a way that is judged to cause or is likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, or are deemed to be fractious to the group, at the sole discretion of the company, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost or any expenses incurred by the termination of the touring program, and we may also decide not to carry you on any future trips.

TRAVELERS WITH DISABILITIES OR DIFFICULTIES
Travelers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs. However, we cannot guarantee that all disabilities or difficulties can be accommodated.

Our itineraries often feature sightseeing and other activities that may involve strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending to high elevations, or traveling in small boats. It is the responsibility of all travelers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary.

If you are uncertain, please contact us to discuss. If, during travel, our representatives become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities or ask you to leave the tour.
In this case, we will make reasonable attempts to transport you to the appropriate airport or other departure point, but otherwise, you will be responsible for all costs incurred.

In either case, there will be no refund for unused services. You grant us and our representative’s permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion.
We recommend having travel insurance.

RISK ACCEPTANCE
You acknowledge that travel, especially to foreign countries and remote destinations, may involve some risk to your health and safety. The degree and nature of the personal risk involved depend on the products or services booked and the location(s) in which a product or service operates.

There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as zip line, snorkeling, hot air balloon rides, or any other activities related to them), carriage by watercraft, or traveling to high altitudes, remote locations, or countries with developing infrastructure.
Standards of hygiene, accommodation, and transport in certain destinations we visit are often lower than the standards you may expect in your home country.

Imara Tours Zanzibar will pay attention to safety and security as long as we can, and when any challenge arises, we will provide first aid and wait for another procedure from assistance providers or the government. The thing to consider is that you personally should be the first to protect yourself.

LOCAL PURCHASES:
We make every effort to give you the opportunity to browse local markets, shops, and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise.

If you decide to purchase any items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items.
It is always a good idea to comparison shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Also, the price may not include shipping or handling fees or customs charges.

Kindly note that we are not responsible for the delivery or receipt of any item you purchase while traveling.

LOCAL LAWS:
During travel, you must always comply with the laws and regulations of all places you visit. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.