Booking Terms And Conditions
Our Contract
All bookings are made with Tanzania Vacation Operation ltd By booking a tour with us you agree to the booking conditions below. Your booking will be accepted by us on this basis. The services to be included in your package are those you find in your tour itinerary.
Deposit Requirement
You are required to pay 30% non-refundable deposit per person per trip (Camping) and 50% per person per trip(Lodging) for your booking to be confirmed and it is due at time of booking to reserve your space. The balance (50% or 70% of the total) is due 60 days prior to the first land day of the trip. If booking is made within 60 days of the first land day of trip, full payment is due at time of booking. Payment is accepted by wire transfer to our account in Arusha, Tanzania. Your local bank branch or online customer service can assist you with this simple and secure process.
Acceptance of Booking and Final Payments
Once we accept your booking you will receive a confirmation email. A contract will exist between us from the date we send you the confirmation email. If you book within 7 days of departure the contract will be valid when we receive your deposit.
Payment of the balance of the tour price is due on arrival in cash.
Your Details
In order for us to confirm your tour with Tanzania Vacation Operation ltd you must provide all requested details with the balance of the tour price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions (for Mount Kilimanjaro and Mount Meru treks) and special nutrition. Your booking can not be confirmed without providing us with these details.
Cancellation by the Traveler
If you cancel your booking cancellation fees will apply. A cancellation is only possible in written way. If you cancel a trip:
At any time after your booking as been confirmed Tanzania Vacation Operation retains 30 % (camping trips) or 50 % (lodging trips) non-refundable deposit
We advise you to sign a cancellation insurance at the time of booking which will cover cancellation fees. If you leave a tour for any reason after it has commenced we are not obliged to make any refunds for unused services.
30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
Booking Amendments
If you wish to transfer from one tour to another you must notify us at least 56 days prior to the proposed departure date. A fee of $100 per person per change will apply.
If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply.
No amendments are permitted to your booking within 7 days of departure.
