GENERAL TERMS AND CONDITIONS.
Prices;
Prices include all expenses as outlined in the itineraries.
Transport;
Transportation, transfers, excursions and tours shall be by our safari vehicles which include 4x4 wheel drives, safari mini vans, saloon cars, trucks or shuttle busses.
Bookings;
A deposit of minimum 50% (Minimum 30% or s discussed) of the cost of safari shall be required for bookings to be confirmed and reserved prior to the date of the safari depending on the availability of rooms and vehicles. International travelers must make their reservations at least 1 months to the day or travel and clear their balances on arrival in cash or bank deposit unless otherwise as agreed.
Payments;
All safaris must be fully paid before the commencement of the safari. All travelers must pay their deposits and balances only to the authorized company accounts; any payment out of these accounts must be authorized in writing and approved by the company management via official company communication channels. The company will not be liable to payments, offers and agreements outside the official accounts by persons other than the company directors. Company currency exchange rates apply at all times.
Safari orientations;
Unless the safari is private, clients will share the safari facilities with others. Clients are therefore advised to be good-natured and enjoy being with others. Be prepared to encounter customs and habits, which may be different from your own and forms part of the adventure.
Changes in itineraries;
The sequence of itineraries is normally adhered to but the company reserves the right to make alterations occasioned by weather, road works, high season congestion or any other unforeseen circumstances. Any alterations by the clients to the agreed itineraries should be done in the office. The company shall not be held liable for any complain arising out of changes made between the client and the safari guide out of the office. All changes must be informed to the office.
Cancellation and postponements;
In case a booking is cancelled or postponed, the following cancellation fees shall apply;
Domestic/Resident travelers
2 weeks before date of travel - 100% refund less transaction charges
less than 2 weeks before date of travel - 50% refund less transaction charges
No show and less than 1 week before date of travel - No refund.
International travelers
1 months before date of travel - 100% refund less transaction charges
2 Weeks to the date of travel - 50% refund less transaction charges
Less than 2 weeks and No show - No refund
PEAK SEASONS: Bookings made for peak seasons (or durations where availability is scarce) and whereas the company will have already made downpayment for transport, accommodation and any other costs, the hotel/lodge policies and transport car hire policies will apply accordingly and clients who seek refunds will be refunded as per these policies.
FLIGHTS/SGR TRAIN TICKETS: Bookings inclusive of flight/SGR made in advance whereas the company will have already paid for the tickets, incase of cancelation the flight/SGR policies will apply and clients who seek refunds will be refunded as per these policies.
OTHER: Cancelations and postponements forced by matters beyond individual human capacity such as government restrictions and regulation, outbreak of diseases, war and any other thing will be treated as special cases case by case and accordingly to reservations already made.
Liability;
The company liability to passengers carried in vehicles for transfer, excursions and tours is governed by the laws of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for loss or damage to personal property and clients are advised to arrange relevant insurance and take care of their belongings. Personal medical insurances and medical conditions arising from the safari are not covered unless otherwise stated and included in the safari.
Sub contract;
The company reserves all the rights to subcontract any part or the full safari and in the event of such subcontract all the above terms shall apply.
