GENERAL BOOKING TERMS AND CONDITIONS
Payment Terms
• Bookings will only be confirmed upon receiving at least a 40% deposit.
•We are a cashless environment- please use our secure and convenient online payments platform to purchase their preferred packages
• Full balance of payment is required 14 days before clients’ arrival.
• A confirmation voucher will be issued only upon receipt of 100% payment for the booking.
• In the event of an increase in park fees, we reserve the right to adjust the rates accordingly and clients will be notified early in advance.
Travel Insurance:
Guests are advised to take out comprehensive travel insurance coverage when traveling to cover them for cancellation, curtailment, medical expenses, personal baggage, emergency evacuation back home, and money.
Child Policy:
Children aged 00 - 11 are considered children. Twelve (12) years and above are considered and charged as adults in hotels. The child policy in the respective hotels will apply during discounted pricing for children under 16.
Park entry- Children below 18 years old will enjoy child rates
An adult must accompany all children going on safari.
Cancellation and Reduction in Number Policy:
• Between 60 and 35 days before the date of stay, 30% of the total cost will be charged.
• Between 34 and 22 days before the date of stay, 50% of the total cost will be charged.
• Between 21 days and a no-show, 100% of the total cost will be charged.
