Januz Safaris

Januz Safaris Terms & Conditions
Terms and Conditions
Acceptance:
By making a booking with Januz Safaris, customers are accepting the Terms and Conditions.

Booking Tours:
a) Making a booking
Booking a safari or tour involves an interactive process where clients communicate their preferences and ideas regarding the tour. We will work with you to find the best package and ensure that you book the right tour for you. Once we've agreed on the tour details and the quote, we will provide payment details for the deposit. Upon receiving the deposit, we will confirm the tour booking and send forms for clients to fill out. These forms will help us gather additional details such as inbound flights and dietary restrictions.
Our Registration Form allows for limited special requests to be entered into the contract, such as dietary restrictions. We will do our best to honor such requests and will communicate in advance if we are unable to do so.
However, any requests made outside the Registration Form will not be part of the contract, regardless of any other communication. The Company reserves the right to decline to supply the trip at any time between the booking and the delivery of receipt paperwork to the Client or Client representative.
Price Guarantee:
Once you have made your booking and paid the deposit, we guarantee to honor the prices for each item shown on your quotation, with the following exceptions:

Estimated price increases:
If we make a booking for a period of time for which we do not yet have prices from the supplier (i.e., a year in advance of the tour date), we may include an estimated price increase. Such a price increase will be revised by the time the final payment becomes due, and the Client or Client representative is obliged to cover such increases to a maximum of twice the estimated increase.

Government-regulated fees and taxes:
In Tanzania, we may face unannounced and sudden changes in items such as national park fees and taxes. The Client or Client representative is responsible for paying any additional charges of this nature.

Fuel surcharges:
Similarly, we may face sudden changes in fuel costs, which we may need to pass on to our customers if our suppliers demand them of us. The Client or Client representative is responsible for paying any additional charges of this nature.

Major errors:
In the event of a major error having occurred in our quotation whereby we have significantly undercharged for a tour, we reserve the right to withdraw our offer.

Exchange rate fluctuations:
Very rarely, our suppliers suffer from a large movement in the international exchange rates and add an exchange rate surcharge to their invoices to us. The Client or Client representative is responsible for paying any additional charges of this nature.

Payment Terms:
Payments are scheduled as follows:

- Deposit Payment due on camping safari bookings: 5% must be paid.
- Deposit Payment due on Safari in Lodges bookings: 20% must be paid.
- Deposit payment due on tailor-made option bookings: 10% – 70% can be requested.
- Final Payments can be done due on arrival (Cash is accepted & preferred).

Payment can be made by bank wire/transfer, credit cards, and online payments (e.g., PesaPal). We will provide our banking details to enable this process.

Note: All payments made should be to company accounts, which are all in Tanzania. We do not have any offshore accounts.

It is common for us to receive separate payments for different individuals within a group
touring together and accept payments from each (links will be sent to facilitate the payments),
but communication of the relevant information should always take place via the group leader,
who remains financially responsible for the whole trip.
Payment and Invoices.
All payments & instalments must be paid prior to your Tour start date.
When the client or representative has made the tour payment bank/wire transfer, please
email a copy of the bank receipt to the Company. We will confirm receipt of the funds via
email.
All costs as a result of payment will be handled by the clients, costs such as surcharge 3.5% for
credit card & online payments, wire transfer charges
Currency.
All our quotations are made in US$, Euros and Tanzanian shillings. Cash are accepted in US$
preferably however Euros, Pound sterling are also accepted. Customers are required to pay in
any currency mentioned above and can do so by making a bank transfer directly into our bank
account.
We will provide our banking details to facilitate this process.

Please keep in mind the following information regarding tour element modifications:

a) By the Company

The payment duties mentioned in the itinerary are based on the assumption that we will be able to book the trip as quoted. Although we make every effort to adhere to the itinerary, Januz Safaris reserves the right to make changes to it for your convenience.

In the unlikely event of an unscheduled tour delay, itinerary alteration or extension caused by flight delays, bad weather, strikes, civil unrest or other reasons beyond the control of Januz Safaris, any expenses related to the delay, itinerary alteration or extension (such as hotel accommodations, meals, flight change fees, etc.) will be the responsibility of the client. We strongly recommend that all clients obtain insurance coverage for such events.

In the case of group tours where clients have a variety of package options and matching a group is quite difficult, the company may alter the itinerary without affecting the duration spent at a particular destination or the destination itself to accommodate other group members. For example, an itinerary set to go to parks A, B & C, therefore beginning with park A, then B & lastly C, can start with park C, then B & lastly A (if some clients opt for 2 parks but on the same date).

Moreover, we may not always be able to book the trip exactly as quoted due to a lack of availability of rooms at a lodge, or a serious issue such as a lodge or road being damaged by natural calamities (fire and floods). If this occurs, then all obligations for payment are waived. However, we reserve the right to make small modifications to the trip during the booking process that have no impact on the legal contract and the payment obligations on the part of the client or client representative. Such small modifications are limited to the replacement of up to two lodges/hotels within a trip by lodges which the Company defines as interchangeable.

The following are changes that can be made to a trip:
- Rearrangement of the order of the lodge/hotel nights within a trip.
- Adjustment of the number of nights spent at each lodge/hotel within a trip.
- Movement of any transport element from one supplier to another.

These changes are not common since by the final quote stage, most elements of the trip will either be available or already on hold with the suppliers. This means customers can't use a small change on the invoice as an excuse to cancel the whole trip without paying the cancellation charges.

If any changes result in a price reduction, the trip will be charged at the lower price. If any changes result in a price increase, the Company will either seek permission from the Client or Client representative to make the change and pass the cost on, or will need to absorb the increase in cost and continue to offer the trip at the agreed price.

The Client or Client representative must accept any changes arising due to errors or omissions on the trip paperwork. So, it's essential to read the quotation paperwork carefully. However, errors or omissions that could not have been picked up by the group leader will either be absorbed by us, or the order will be declined as per the following paragraph.
If you want to make changes to your booking after it has been paid and deposits have been received, we may need to charge an amendment fee to cover additional administration costs. Changing the itinerary can involve significant time and administration costs, so it's best to avoid changes if possible. If the changes involve the cancellation of any element of the booking, standard cancellation charges will apply. However, adding to an existing booking can usually be done without an amendment charge.

If an individual cancels less than 10 days prior to the tour, they will forfeit the tour fees. However, consideration for a refund can be made in extraordinary circumstances that can be proven. If an individual cancels before 10 days of the tour date, a refund (with the exception of lodging tours, which will be subject to the lodgings policies) will be made (less bank transaction costs).
Please note that exchanges are allowed, but refunds will not be given for individual tours that are cancelled. It is mandatory for you to purchase full insurance coverage for both the tour package and airline tickets to protect yourself in case of any cancellation or alteration.
In some cases, credit note on deposit made will be provided to a client; this mostly applies to bookings made during shoulder seasons.
Regarding changes and cancellations by the company, in rare instances, we may experience the failure of a supplier, or more commonly, the inability of a seller to deliver an approved service. For example, a safari operator may be unable to put a mobile camp out into the field due to a change in park regulations, the closure of a road or border, or extreme weather conditions.

We sometimes encounter errors during the bookings process that may result in a lack of availability for a particular aspect of your trip. In such cases, we will do our best to replace the affected service with an equal one, without affecting the status of your booking, payment, and delivery responsibilities. However, if a comparable service isn't available, we may need your agreement to make more significant changes.
Januz Safaris reserves the right to cancel any tour if it's not feasible to operate it due to natural disasters, political instability, terrorism, or any other reason before the departure. In such cases, the Company will refund all land payments received, and it won't be liable for additional liabilities.
Please note that Januz is not responsible for any incidental expenses you've incurred due to your booking, such as visa fees, vaccinations, non-refundable air tickets, etc.

We strongly recommend that all Januz Safari participants have travel and medical insurance. Your policy should cover trip cancellation, medical expenses, emergency evacuation and repatriation, death, and any loss or theft of baggage, money, or personal effects. You are responsible for your own insurance, and Januz Safari isn't liable or responsible if you fail to take out adequate insurance coverage. We advise clients to review their insurance policies carefully as many policies may not cover injuries sustained during high-risk activities such as para-sailing, scuba diving, mountain climbing, water sports, horse riding, and others.

Travel insurance is crucial in protecting your trip in case of cancellation or failure. Therefore, please ensure that you have travel insurance covering the entire period before, during, and after your travel.
Please take note of the following information:

Our trips may require physical exertion, and we need to ensure that all participants are fit and able to complete the activities. It is your responsibility to disclose any information that may limit your mobility or affect your health and fitness at the time of booking. Additionally, please inform us of any changes to your level of mobility or health and fitness between the time of booking and the start of the trip.

We reserve the right to terminate the trip arrangements of any customer whose behavior we deem inappropriate, without prior notice. This applies to any behavior that may cause distress, damage, danger, or annoyance to any third party or the customer, or that may result in damage to property or is illegal. We will make this decision at our absolute discretion or based on the opinion of any operator or authorities.

Please take note of the following information. In the event that a customer appears to us, in our reasonable opinion or in the opinion of any operator or other person in authority, to be unable to cope adequately with the demands of the trip, we reserve the right to terminate their trip arrangements without notice. If this happens, all of our obligations to the customer under the contract or otherwise will cease, and full cancellation charges will apply. In this situation, we will not be liable for any refund, compensation, or costs incurred by the customer.

If any problems arise during the trip, we request that customers make the Company and/or their guide or its agents aware of the details as soon as possible so that corrective action can be taken. We usually take swift action to resolve any problems satisfactorily. However, if a customer fails to report any issues and issues a complaint only after the event, claims arising from problems they suffered in silence will not be entertained.

In the event of a genuine complaint after the trip, any evidence that customers can gather at the time, particularly photographs, will be very helpful. Please bear in mind that when determining whether a refund is due, we will need to negotiate with the supplier in question after the customer's return. Therefore, any concessions that customers can obtain directly from the supplier can also help us reach an expedient solution.

Neither Januz Safaris or any person or agent acting for, through, or on behalf of the Company shall be liable for any claims, losses, damages, injuries, death, costs, expenses, delays, inconvenience, overbooking of accommodation, default of any third party, attacks by wild or domestic animals, epidemics, or threat thereof, sickness, lack of appropriate medical care, evacuation if necessary, weather, strikes, acts of god or government, lost or misplaced luggage, acts of terrorism or the threat of, force majeure, war, quarantine, criminal activity, or any other cause beyond its control, including those that result directly or indirectly from any act or omission, whether negligent or otherwise, of any person, independent contractor, company, or firm that provides any goods or services in connection with the trip, any optional travel component, or any other option that is available for purchase.

The Company does not accept liability for the acts or omissions of tour operators, hotels, carriers, or any other party outside the Company's control. It is crucial to be aware that customers are traveling to areas of the world that may be dangerous or difficult. We expect our guests to have a certain level of awareness of such issues and cannot take responsibility for guests being fooled by scams or otherwise disrupted or suffering any loss or injury as a result of parties not directly involved in providing the services described within the contract. In other words, we expect customers to be reasonably streetwise when in any public places, particularly airports and towns. We do not accept responsibility for any services that do not form part of our contract. This includes any additional services or facilities that the hotel or any other supplier agrees to provide for customers where the services or facilities are not advertised by us, and we have not agreed to arrange them, as well as any excursion customers purchase during their trip.
The promises we make to customers about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of Tanzania will be used as the basis for deciding whether the services in question had been properly provided. If the particular services that gave rise to the claim or complaint complied with local Tanzanian laws and regulations applicable to those services at the time, the services would be considered as having been properly provided.

This will be the case even if the services did not comply with the laws and regulations of the
country of origin of the traveller, which would have applied had those services been provided
in the traveller’s home country. This term also includes where the claim or complaint concerns
the absence of a safety feature which might lead a reasonable customer to refuse to take the
trip in question, since many safety features that would be taken for granted back home (such
as child seats in road vehicles) are not provided as a matter of course in Tanzania.
Additional excursions and activities.
We may provide you with information about activities and excursions which are available in
the area you are visiting. We have no involvement in any such activities or excursions which
are neither run, supervised nor controlled in any way by us. They are provided by local
operators or other third parties who are entirely independent of us. They do not form any
part of your contract with us even where we suggest particular operators/other third parties
and/or assist you in booking such activities or excursions in any way. We cannot accept any
liability on any basis in relation to such activities or excursions and the acceptance of liability
contained in these booking conditions will not apply to them.
We cannot guarantee accuracy at all times of information given in relation to such activities or
excursions or about the area(s) you are visiting generally (except where this concerns the
services which will form part of your contract) or that any particular excursion or activity which
does not form part of our contract will take place as these services are not under our control.
If you feel that any of the activities mentioned in our brochure which are not part of our
contract are vital to the enjoyment of your trip, email us and we will advise you the latest
known situation. If we become aware of any material alterations to lodge/area information
and/or such outside activities which can reasonably be expected to affect your decision to
book a trip with us, we will pass on this information at the time of booking.
Airline and Flight Issues.
If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or
boarding is denied by your airline in circumstances which would entitle you to claim
compensation against the airline under EC Regulation No 261/2004 – the Denied Boarding
Regulations 2004, you must pursue the airline for the compensation due to you. All sums you
receive or are entitled to receive from the airline concerned by virtue of these Regulations
represent the full amount of your entitlement to compensation or any other payment arising
from such cancellation, delay, downgrading or denied boarding.
The fact a delay may entitle you to cancel your flight does not automatically entitle you to
cancel any other arrangements even where those arrangements have been made in
conjunction with your flight. We have no liability to make any payment to you in relation to the
Denied Boarding Regulations as your entitlement to any compensation or other payment (as
dealt with above) is covered by the airline’s obligations under the Denied Boarding
Regulations. Please note, your rights (“Changes and Cancellations by Us”) and our liability
limitations (“Our Liabilities and their Limitations”) are not affected by the above Denied
Boarding Regulations except that we are entitled to argue that the amount you receive or are
entitled to receive from the airline is sufficient to meet any compensation obligation we may
have to you as your tour operator as a result of any such cancellation, delay, downgrading or
denied boarding.
Transfer Problems.
Should any of the elements of a trip fail, such as the non-departure of a boat or plane, then
we will attempt to rearrange the trip as best is possible to minimize the impact, but we cannot
be responsible for any knock-on effects arising from such a failure. In practice you will not
need to, but for legal reasons we have to insist that the customer must check with local
operators the exact times and schedules for transport. There are only a few departures on
which a failure can cause serious knock-on effects and we always try to construct trips which
avoid such risks and will try to make you aware of any such possibilities. In Tanzania you soon
learn to build a little bit of slack in your schedule. In addition to the above, we would also like
to point out that Tanzania is not geared up for last minute and instantaneous delivery. The
Company insists that any failure arising in a reservation made less than seven days in advance
is completely at the customer’s risk.
Information.
The Company takes no responsibility for loss, damage or injury arising from any shortfall,
error or omission in the information passed to the customer during the course of the sale or
subsequent delivery of the product. Specific room requests Specific room bookings are usually
honoured but cannot be guaranteed. Where a booking has been incorrectly made, or double
booked and the customer is not able to stay in the chosen hotel, then the company is liable to
return only the sum paid by the customer for that element of the trip.
Health and Safety Expectations.
The last thing you want to do is get sick on your trip. It is the responsibility of the client to
ensure that you have taken all necessary and recommended health precautions.
Requirements for vaccinations are different and change time to time. We recommend that
you visit a local travel health specialist for more information. For general information try
https://wwwnc.cdc.gov/travel
Attention Customers,
We would like to remind you that when travelling to Tanzania, you should not expect the same standards of hygiene, security, or service as you would in more advanced areas of the world. It is important to take adequate health precautions while travelling, as this is one of our biggest problem areas.

Additionally, it is important to note that health and safety levels may differ from what you are accustomed to back home. Child seats may not be required or available, so please make specific enquiries before making your trip if you have any particular concerns or requirements in this area. We cannot offer any special cancellation terms arising out of any shortcomings in this area.
Please be aware that many of the services that make up your trip are provided by independent suppliers, who provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you in accordance with applicable international agreements. Copies of the relevant parts of these terms and conditions are available from the supplier concerned.

We value our customers' protection and have set up our business to operate in a way that provides effective protection against a catastrophic failure of our company. We pay all suppliers well in advance of your arrival, so even if our company does fail, your bookings will remain intact. We retain all other moneys (i.e. our profit) in a separate bank account until after customers have returned from their trip. In this way, we can offer booking security to all our customers worldwide.
Please note that Tanzanian Law will apply to the contract and to any quarrel, claim, or other matter of any description that arises between us. All parties agree that any dispute, claim, or other matter of any description that arises between us must be dealt with by the courts of Tanzania only.

Lastly, we would like to warn against fraudulent enquiries. Requests for quotations and other information submitted to us by any of our competitors, potential suppliers, or their associates, under the appearance of being a genuine customer request, will be treated as fake. Discovery of any such fraud will be pursued in the courts to the maximum penalty. We will not only claim for time lost directly on fielding such investigations, but we will also make much larger claims concerning the advantage gained by the possession of such information provided in the competitive environment in which we operate.
If you have any questions or concerns, please do not hesitate to contact us.
“Company” Diana tanzania safaris is a company registered in Tanzania. Our office is at:
P.O.Box 1530 Arusha, Tanzania Tel: +255 742 800 017 email: [email protected]
“Group Leader” For each trip that we book, the first customer named on the paperwork is
known as the ‘group leader’.
While putting a trip together during the sales process, the majority of the dialogue will usually
take place with the group leader. Leading up to and subsequent to an order being placed, it is
the group leader who is responsible for providing all necessary information to us and for
honouring all payments and penalties due on the trip.
“Contract” These terms and conditions refer to a contract made between the Company and
the Group Leader. The contract is also referred to this as the “booking” and the “trip”