TERMS AND CONDITIONS
Rates:
All prices quoted are in usd(dollars)
Rates include all expenses for best available accommodation, vehicle and driver as per itinerary, meals on safari as indicated in the itinerary, entrance fees to National Parks and Game Reserves.
All expenses of a personal nature such as visas, beverages, laundry, airport tax, tips etc. are excluded.
Accommodation:
Accommodation is based on two persons sharing double/twin room. Single rooms are available at an additional cost.
Hotel/lodges are categorized as an indication of class and rooms may be reserved at similar hotels/lodges
Payment:
Once the booking has been confirmed:
A deposit of 30% is required on bookings of any travel arrangement; the balance is to be paid 30 days before commencement of the tour.
Payment in full is required where bookings are made less than 30 days before the tour begins.
The deposit may be forfeited in case of cancellations and amendments.
Transportation & Driver/Guides:
Transport will be in tour vans and land cruisers while on safari.
All clients on safari are guaranteed of window seats. The company reserves the right to employ the service of subcontractors.
Trained English-speaking drivers/guides are provided unless any passenger specially requests a professional courier, in which extra charge will be levied.
Alteration to tours:
The company reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate.
It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which even an equitable amount will be refunded.
Liability:
African Hagyko safaris Ltd and its agents act only as agents of the passenger in all matters relating to tours. The dangers of travelling may inevitably give rise to some risks and dangers.
The company’s liability to passengers is dictated by appropriate laws of the country in which the tour takes place. However the company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever.
You are therefore advised to take adequate insurance against such risks on your own. Our staff will be at hand to assist you with the information on the services available locally.
Baggage & Personal Effects
These remain your responsibility and risk at all times.
Cancellation Policy:
Any monies paid will be refunded less the cost of cancellation levied by hotels or other parties. In the event of such cancellation, the following charges will apply:The periods before departure within which written cancellation is received and the cancellation charges, shown as a percentage of the total holiday price, which will be applied are:
22-30 days 30% of total charged.
15-21 days 50% of booking total charged
15 days 75% of booking total charged
7 days or less 100% of booking total charged
Special Requests:
All special requests must be notified in writing when the booking is made. This may include single rooms, diet, infants, physically challenged persons etc. whilst the company will endeavor to meet such requests they cannot be guaranteed and failure to fulfill will not be in breach of contract.
Complaints:
It’s the sincere hope of this company that our clients will not encounter any problems during their Safari. However should any arise please immediately advise any of our staff of the service in question, as most of the problems can be resolved straightaway.
The company will accept only complaints notified in accordance with this clause.
We look forward to giving you the most enjoyable and memorable Safari in Africa.
