Vowland Ethiopia Tours, the following key terms and conditions are generally required to ensure smooth operations, clarify client expectations, and comply with legal standards:
1. Booking and Payment
• Booking Confirmation: A confirmed booking must be made through the website page email or by direct contact, with a specified deposit required to secure the reservation.
• Payment Terms: Full payment is usually required before the start of the tour or as per the agreed payment schedule. Acceptable payment methods may include credit/debit cards, bank transfers, or cash.
• Currency: Payments should be made in the USD, Euro, pounds.
2. Cancellation and Refund Policy
• Cancellation by the Client: If the client cancels the booking, cancellation charges may apply depending on the time of cancellation. A refund might be offered for cancellations made well in advance, but it may be partial or subject to certain conditions.
• Cancellation by the Company: If the company is forced to cancel the tour due to unforeseen circumstances, a full refund or alternative arrangements will be provided to the client.
• No-show: If a client does not show up on the tour day without prior notice, no refund will be given.
3. Tour Changes and Modifications
• Itinerary Changes: The company reserves the right to alter itineraries due to weather, safety concerns, or any unforeseen events. Clients will be informed as early as possible in such cases.
• Accommodation and Transport: The company will provide equivalent accommodations and transport services as per the original booking, but may occasionally substitute these with similar options if necessary.
4. Client Responsibilities
• Health and Fitness: Clients are responsible for ensuring they are physically fit for the tour, especially if participating in adventure activities like trekking or safaris.
• Behavior: Clients are expected to behave in a respectful manner towards other tour participants, guides, and local communities. Any disruptive behavior may result in being removed from the tour without refund.
• Documents: Clients must ensure they have the correct travel documents, including passports, visas, and any necessary permits for the tour.
5. Liabilities and Insurance
• Insurance: It is highly recommended that clients purchase travel insurance covering trip cancellations, medical emergencies, and lost luggage.
• Liability Waiver: The company is not liable for any loss, injury, or damage to clients during the tour unless it is caused by the company’s negligence.
• Force Majeure: The company is not responsible for delays or cancellations caused by circumstances beyond its control (e.g., natural disasters, political unrest).
6. Local Laws and Customs
• Compliance: Clients are required to comply with the local laws, regulations, and customs of Ethiopia during the tour. The company may provide guidance on local customs and appropriate behavior.
• Respect for Culture: Clients must respect the local culture and traditions, especially when visiting sacred sites, religious locations, or interacting with local communities.
7. Privacy and Data Protection
• Personal Information: The company will only collect necessary personal details for the purposes of booking and administering tours. This information will be kept confidential and not shared with third parties without the client’s consent.
• Marketing: Clients may opt-in to receive promotional materials or newsletters from the company.
8. Complaints and Disputes
• Resolution: In case of complaints, clients should inform the company during the tour for immediate resolution. Written complaints should be submitted within a specified period (e.g., 30 days after the tour).
• Dispute Settlement: Any disputes arising from the terms and conditions may be resolved through mediation or legal proceedings as per Ethiopian law.
9. Special Requirements
• Dietary Needs: Clients with specific dietary restrictions or preferences must inform the company in advance.
• Accessibility: The company may provide details regarding accessibility for clients with mobility issues, although certain tours may have limitations.
These terms and conditions ensure that both the tour company and clients have clear expectations and understanding of their responsibilities and rights throughout the tour process.
