Serengeti Smile

5.0/5 – 630 Reviews

$1,371 to $1,412 pp (USD)

2 travelers   on   Start date
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*This tour does not accept children under 5.
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Serengeti Smile Team

Serengeti Smile Team

Serengeti Smile

5.0/5  
(630 Reviews)
Office In:
Tanzania Tanzania
Size:
50-100 employees (Founded in 2020)
Member Of:
Tanzania Tourist Board & AMREY Flying Doctors Insurance
Tour Types:
Custom budget & mid-range tours that can start every day
Destinations:
Tanzania TZ
Serengeti Smile Team

Serengeti Smile Team

SERENGETI SMILE is the Best Tour Operator organizing Wildlife Safaris, Beach Holidays, Mountains Trekking, and Cultural Tours in Tanzania. We organize highly professional Safaris and Holidays to the most magnificent destinations offering an amazing experience for a lifetime.

Reviews630

Really reliable and safe
5/5

TLDR;

5/5 for our guide, Champion — a true ambassador for Serengeti. If you are able to request for him, please do!!

5/5 for the staff at Class Camp Serengeti

3.5/5 for Serengeti Smiles— a reliable company with room for growth.
—
We had an incredible trip to Serengeti (6 adults + 1 child), and the highlight — by far — was our guide, Champion. His infectious energy, deep knowledge, and genuine passion for wildlife made this experience unforgettable. We saw an amazing variety of animals, and every moment felt special thanks to him. If I could give a separate 5/5 just for the guide, I would — he truly made the trip.

As for Serengeti Smiles (SS)— the company was reliable and responsive. Their sales team communicated promptly and professionally, and we always felt safe and well-coordinated throughout the journey. Lodging was decent, and the overall experience was very smooth and hassle-free.

That said, there are a few areas where improvement would take the experience from good to exceptional:

Lodging choices could be better optimized — some locations were very remote, requiring long drives that could have been avoided with more thoughtful planning.

The safari van clearly needed maintenance (jammed doors, windows that didn’t open), and we weren’t informed of the AC vs non-AC vehicle option beforehand.

One concerning point: we got a sense that individual 5-star Google ratings are expected from each member of the group — and that these ratings apply not just to our guide or lodge staff, but to Serengeti Smiles as a whole. This presents a problem: while we felt our guide and lodge staff absolutely deserved 5/5, we couldn’t honestly rate the company itself at that level due to other factors. Unfortunately, this seems to impact the guide’s evaluation, even though their performance was exceptional.

We believe there should be a more fair and structured way to separately evaluate the guide, lodge staff, and the company — rather than bundling all feedback into a single rating. Group ratings should also be considered sufficient instead of requiring multiple individual posts. This part of the process is little disappointing because we absolutely loved our experience with the guide and staff, but did not feel we could say much about the company SS without penalizing them

Extremely organized and a very good company!
5/5

Incredibly helpful and amazing team! Godian from head office and our incredible guide Deo who drove us everywhere! Really appreciate his time and enthusiasm and energy very supportive and I highly recommend anyone going on a safari for the first time with him. We got to see almost every single animal we came to see because he took the hard and long routes just for us. Loved everything about this experience and the reasonable pricing.

Fabulous from start to finish
5/5

What an amazing time we had in Serengeti . Our guide Zac was exceptional . Zac’s knowledge of every park we went to was awesome and his driving skills unbelievable. Zac’s accommodating attitude just added to better this experience . The professionalism from the our tour operator Jeremiah cannot be faulted . Jeremiah’s professionalism and helpfulness was obvious from the first day we enquired and continued all the way through the amazing itinerary he planned . Thank you both for making our trip so memorable.

Expert guide, personable, and professional individual.
5/5

Our experience with Serengeti Smile and our guide Pius was exceptional. Pius is clearly very knowledgeable, thoughtful, and flexible in providing the absolute best experience possible. He was detail oriented and a joy to travel with. We were able to learn so much about the animals, environments, and also the country of Tanzania. We enjoyed all the accommodations and meals, especially at Serengeti Classic Camp. We did the Serengeti and Ngorogoro experiences and they were unforgettable! Additionally, what makes me extra grateful to Serengeti Smile was their help and coordination in retrieving our luggage which did not arrive with us. This could have been extremely stressful but the office communicated with the airport on our behalf and the luggage was rushed to us the next day. Our guide, Pius, coordinated to pick them up from an airstrip. To me, this signaled the desire to go above and beyond to provide an amazing experience. I would love to come back with family.

Amazing experience with Serengeti smile
5/5

Serengetismile gave us an unparalleled safari adventure: reliable, professional, and attentive.
Our safari lasted 4 days during which we experienced unforgettable moments and emotions, enjoying the privilege of observing the main animals of these parks from very, very close.
All of this was possible thanks to our two guides: Champion and Shedrack. Without them, our adventure would never have been so great and special. Extremely knowledgeable and super friendly, thanks to them our experience reached a whole new level of quality.

Other Safaris & Tours37  – Offered by Serengeti Smile

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Disclaimer

  • This tour is offered by Serengeti Smile, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.