Africa Joy Tours

4.6/5 – 10 Reviews

$1,320 pp (USD)

2 travelers   on   Start date
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*This tour does not accept children under 7.
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Africa Joy Tours ( A sense of Adventure)

Africa Joy Tours ( A sense of Adventure)

Africa Joy Tours

4.6/5  
(10 Reviews)
Office In:
Tanzania Tanzania
Size:
10-20 employees (Founded in 2007)
Tour Types:
Custom budget & mid-range tours that can start every day
Destinations:
Tanzania TZ
Africa Joy Tours ( A sense of Adventure)

Africa Joy Tours ( A sense of Adventure)

4 Days Tanzania Safaris to Serengeti / Ngorongoro Crater and Tarangire NP 5 Days Tanzania Safaris to Serengeti / Ngorongoro Crater and Lake Manyara NP 7Days Safari to Serengeti / Ngorongioro crater / Tarangire and Lake Manyara NP 8 Days Safari Serengeti / Ngorongoro Crater / Tarangire and Lake Manyara , Masai tour

Reviews10

Amazing expirience
5/5

My little tribute!
A Very big thank you goes to Africa Joy Tours for an amazing and unforgettable adventure. All our guides, porters, and cooks did everything they could for us to enjoy through the journey as efficiently as possible.

I want to give a special shoutout to our main guide Ibrahim Mashaka who is extremely professional, knowledgeable, a very good leader, confident and with no doubt a Very good person with a beautiful mindset.

Him and his team paced all of the hikers as best as possible to ensure proper acclimatization and made our dreams come true. All 21 climbers summited the Uhuru peak and came back happy and sound.

Long story short. With all my heart, I recommend Ibrahim Mashaka as a guide.
I recommend Africa Joy Tours.

Cheers
Natasa

Precise and Professional
5/5

We had really a wonderful experience climbing Mt. Kilimanjaro with the team of Mr. Steven, and I can only suggest his crew for all the other climbers.
Mr. Steven and Mr. Godfrey delivered an experienced guidance and a passionate commitment throughout the whole ascent, and the rest of team was simply incredible in supporting us in all our needs and make the climb feel very easy.
Managamenet organized by Mr. Christian was always very precise and punctual.
Top experience!

Best holiday and honeymoon ever!
5/5

We just wanted to write and say what a fantastic trip we have had. The accommodation you selected was perfect and we got to see 38 different animals (including cheetah and leopard!!) from all of the parks you recommended. However, a very special person made sure that we had the best honeymoon ever, and that was godfrey. Godfrey feels like a friend to us after this trip. He gave us excellent advice about different cultures and helped us to save money on gifts. He is funny, kind, very helpful and very professional...and made sure that we got the best chance to see lots of different animals. At each location, he would also stay with us to make sure we were checked in & everything was arranged and safe for us - this made us feel very comfortable and safe in each place, which was very important to us in our first time in africa. He even made sure we were safe our trips, such as the balloon ride. I would highly recommend Godfrey as a driver and please make sure that he knows how grateful we are for his kindness.

Now on to zanzibar for some relax time..😎

Thanks again (and for answering all of my questions before we came - I know that I asked alot!) ☺️

Kathleen and Sean ☺️

Well planned and unforgettable trip
5/5

The tour did exactly what they said they would! We experienced so many beautiful landscapes and we stayed in nice hotels along the way.
The cost was great for all that was included.
The staff was great and so kind.
Once in a lifetime trip!

the worst operator ever, irresponsible and never solve the issues, only want to earn Chinese money
1/5

After a 30-hour flight, we discovered that our hotel rooms were not booked. I want to make it clear from the start that I don't want private messages asking for post deletion, nor do I need money to delete posts. I'm not lacking money.

We've just finished a 2-week trip to East Africa, where the natural beauty and adorable animals were stunning. However, the local tour agency, Africa Joy Tours, was a disappointment, greatly diminishing our experience.

In February of this year, our group of 8 people booked a customized 10-day trip to Kenya and Tanzania through Africa Joy Tours, starting in mid-July. We finalized the itinerary and paid the deposit in March. Subsequently, the agency's responses became increasingly slow, but due to numerous positive reviews on platforms like Xiaohongshu (Little Red Book), we attributed it to the laid-back African style and didn't raise concerns.

The first issue arose when, just before departure, we were informed that three of the hotels we were supposed to stay at had no available rooms (we needed 4 rooms for 8 people). Despite having paid the deposit in March, the hotels were not confirmed before our departure. Moreover, some of the replacement hotels were virtually unknown, and we couldn't find much information about them on various platforms, leading to concerns about our accommodation experience.

The second issue was with the unreliable drivers. Our first interaction with the tour agency was when we were picked up from Nairobi to head to Masai Mara. As per our agreement, the driver was supposed to pick us up at 6 am. However, one driver arrived an hour late, and we had to wait in the cold hotel lobby for him. During the journey, this driver stopped for coffee, making us wait for more than 30 minutes while he indulged himself. He also had a heated phone argument with the tour agency's owner while on the road. The journey that was supposed to take 5 hours ended up taking 8 hours. Both drivers seemed completely lost throughout the trip, not knowing where to go or what to do, relying on us to recognize our own group members. They repeatedly asked us what our next steps were, which was frustrating since we expected them to lead as paid guides. They even had us get off the vehicle to arrange our own lunch instead of taking us to the contracted hotel as planned.

The third and most significant issue: after an 8-hour journey, we arrived at our Masai Mara hotel at around 2 pm, only to find out that our rooms were not available. We were tired, hungry, and frustrated. We contacted the tour agency repeatedly, but they were slow to respond and kept telling us to wait while they were supposedly confirming. Eventually, they informed us that they had booked the rooms for the same dates in August, effectively leaving us without accommodation for that day and the next. We were left in disbelief and shock. We couldn't even have lunch at the hotel because we didn't have a confirmation. After a lengthy ordeal, three of us shared a room that night, and the agency arranged alternative accommodation for the next day. We kept requesting confirmation for the remaining hotels, but the agency was unresponsive and lacked an apologetic attitude. We managed to squeeze through the first night.

The fourth issue: the replacement hotel didn't have our reservation either. The next day, we were told that two rooms were arranged in a nearby hotel, which turned out to be over 30 kilometers away, taking over an hour to reach. After our game drive, we rushed to the new hotel, only to find out that our rooms were once again not booked. Despite our repeated requests for hotel confirmation documents, the agency never provided them. Two consecutive days of such problems left us infuriated, prompting us to threaten with negative reviews online. Suddenly, the agency's representative, Thompson, became more attentive, and communication improved, with promises of actively resolving the issues. After much back and forth, we learned that the hotels were not booked under the agency's name (which they failed to communicate), making it difficult for us to verify our reservations. After prolonged discussions, they finally managed to sort out our check-in. The agency finally apologized and mentioned considering a refund for the first day's accommodation that we couldn't use. I firmly insisted that they must refund rather than just considering it. We agreed to meet in person in Arusha to discuss further.

The fifth issue: pushing for a refund for the unused hotel room and an additional $100 as compensation. In total, the refund amounted to $480 for our group of 8 people, translating to $60 per person (out of a total tour cost of $3400 per person). As agreed, the refund was supposed to be provided in cash on a specific day. However, Thompson, the agency's representative, disappeared and didn't show up. We repeatedly tried to contact him, but he never responded. We then had to contact Clinton, the agency's owner. He claimed they didn't have enough cash for the refund and hadn't prepared it yet. This was unacceptable since they had promised to provide the refund on that particular day. Their attitude towards resolving the issue was disheartening. We had to press Clinton to come and provide a partial refund in the evening, and he promised to complete the rest the next day. He was supposed to arrive at 10 am the next day but ended up arriving close to 12 pm. With this, our ordeal with Africa Joy Tours finally concluded. As an additional note, the agency initially claimed that lunch on the final day was included, but the hotel demanded $25 per person. We had to contact Clinton again to resolve this issue before we could have the lunch that should have been provided for free.

All the above incidents are documented through chat records. This is not an attempt to defame the tour agency. One peculiar aspect of Africa Joy Tours is their eagerness to attract Chinese tourists and promote their services, even repeatedly asking us to help them with promotion. Are we being treated as naive tourists, especially considering the experience we had? Not to mention the instances of sexual harassment by a driver in Tanzania who consistently made inappropriate comments and even shared his home address with female members of our group.

If the agency wishes to profit from Chinese tourists, they must enhance their services and improve their attitude. East Africa is stunning, but the tour agency's poor service greatly detracted from our experience. We spent days on end dealing with communication issues and disappointment, resulting in frustration and discontent.

Other Safaris & Tours15  – Offered by Africa Joy Tours

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Disclaimer

  • This tour is offered by Africa Joy Tours, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • This group tour requires a minimum of 6 people to run.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.
  • This tour is subject to the terms & conditions of Africa Joy Tours.