This Tour Is Offered By
Mercy Yetu Safaris Tanzania
Mercy Yetu Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
KETZ
We offer a variety of tours and safaris, including lodge and camping safaris, trekking and hiking tours, and beach getaways. Our experienced team lives, works, and travels extensively in Tanzania, ensuring you get the most authentic and memorable vacation experience.
Reviews15
Awful operating company, amazing tour guide
Let me start on the safari guide that took us around, Mike from Karava Brothers Safari. Absolutely amazing, his knowledge on animals was insane, he found cheetahs, lions and other amazing animals on his own without the use of the radio and utilised the radio to help us see every animal available. A lovely man who I cannot recommend highly enough, I will give his details to friends and family.
However, the safari operator whom I dealt with was appalling. My communication with Mercy Yetu Safaris began months before and we had an itenary arranged and paid for 6 months prior. A week before going away I informed the company where we were staying and got no reply for a couple of days. This was very unusual so I did a bit of research and found their website was out of use, and their page on the safari comparison company was out of use. None of the numbers given were working and there was no reply to any emails. I called the safari comparison site whom I found them on who emailed them. All of a sudden I got a reply to my emails with the Mercy Yetu claiming they'd gone into their spam, very convenient when I was getting replies daily a couple of months prior. The days before my safari were a complete stress as it had appeared the company had forgotten about my safari which was confirmed when I found out they had booked everything 3 days prior to our arrival despite us booking months in advance. I thought the trouble would end on our arrival however it continued. We had paid for flights and the company weren't sending us out tickets, after an absolute slog of back and forths we eventually managed to get the tickets late at night when we had a flight at 8am, shocking. Finally I thought this was the end of the stress but again, the return flight which we'd paid for experienced the same issues with the company not sending us the email with the booking code making check in impossible, a couple of hours before the flight I was sent the code by WhatsApp to end what was supposed to be a good day but turned into a stressful day due to Mercy Yetu's incompetence and lack organisation. To make matters even worse a couple of days before the end of the safari, despite being told we would be with our guide until day 7 we were merged with another group and said goodbye to our guide whom we had built such a bond with, we were told we had to pay $300 to keep him despite being told we'd have him till the last, they claimed it was because they were over budget, again lack of organisation.
I would strongly advise against anyone booking with this company to avoid the stressed we went through
Efficient and re assuring, answered all my silly questions.
Had the most remarkable 'dream come true' time with Mercy Yetu safari. Our guide/driver Burton, was knowledgable, patient, kind, oh so efficient, and with a great sense of humour. As an older Aussie, (76 yr solo female😄) his courtesy and consideration was much appreciated. As for our cook.. I called him Master Chef. He made really good meals for our group. Can give 5 star recommendation!!
Once in a lifetime experience!
My safari was organised by Philipina and communications was fantastic. I could contact her at any time and she was there to answer any queries. The whole trip ran smoothly. The driver we had was also excellent and made it his mission for us to see the Big 5. I would definitely recommend Mercy Yetu to others considering a safari.
CN
Luxury Camp Became Ordinary Camp
Our contract says we stay in Matawi Serengeti Camp in Serengeti, however, when our driver took us to this hotel, the hotel manager said we did not book it. After 3 hours contacting the travel agency, we had to move to Kenzan Tented Camp at 9 p.m., which was horrible sitting in a car in a dark wilderness for an hour. Matawi Serengeti Camp is a very luxury camp, but Kenzan Tented Camp is just a 3-star camp. However, the travel agency said these hotels were the same and refused to compensate even if I showed the rating of the hotels.
Moreover, our car's brakes did not work and we hit a cow. Luckily we did not hurt, but we did not know about the cow because the driver did not stop.
US
Super knowledgeable guides and custom tours
We picked Mercy Yetu because they were the only company willing to do a custom Safari for our family and they had competitive prices and good reviews. We were overall extremely impressed with the knowledge of our driver, Saidi. Saidi appeared to be known among the other Safari drivers as one of the best. He knew the big game animals of course and was excellent at spotting them, he also knew all the birds and plants as well, the number of different animals species in the various parks, ecology, etc. there really wasn’t anything he didn’t know.
The itinerary was great, and the lodging excellent.
We also booked a private driver through them- Donald, to take us near Dodoma. He was an amazing driver for this long 8 hour journey.
Peter, who does the booking, was always in contact to make sure the trip was going well.
Really, you cannot go wrong with this company. They are the best.
