Apodiformes Adventures

4.5/5 – 234 Reviews

$2,540 to $3,064 pp (USD)

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Apodiformes Adventures

4.5/5  
(234 Reviews)
Office In:
Kenya Kenya
Size:
10-20 employees (Founded in 2017)
Member Of:
Kenya Tourism Regulatory Authority, AFRICA TOURISM ASSOCIATION & FRIENDS OF NAIROBI NATIONAL WILDILIFE CONSERVATION
Tour Types:
Customizable private tours and fixed group tours
Destinations:
Kenya KE
Rwanda RW
Tanzania TZ
Uganda UG
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Apodiformes Adventures .....Home Of The Famous Wildebeest Migration.........We are a reliable Tour Company with headquaters in Kenya. We have offices in Tanzania, Uganda & Rwanda. Our tours are tailor-made and are pocket friendly. We understand that the covid pandemic has affected the global economy but your urge to travel still exists. We have implemented all the safety protocols as stipulated by the World Health Organization(WHO) to avert the spread of covid-19 during your stay in Africa.

Reviews234

Horrible vehicle for a luxury safari
1/5

We booked a 8 day luxury private safari. They sent an old land cruiser, dirty, no air bags, no operational seat belts, no air conditioning and a wild driver. We spent about 60 hours in that véhicule of which about 30 hours on dangerous roads between the 4 parks. Horrible, no value for money!

great
5/5

good. the tour is great, the view is very beatiful.

super helpful consultant Stephen and experienced guide Peter
4/5

We contact with Stephen and he always responds us promptly, even in the very early morning. He provides us with many useful information and be good with offering different options, which we value much. Guide Peter is Masai which makes him allowed to drive off the main way in Masai Mara national reserve, which is super super important to get close to the wild cats. He is knowledgeable with animals and masai culture. Really appreciate their supportive and warm guide for the whole trip!

Amazing Guide
5/5

Dickson was a great guide and had answers for all our questions. Highly recommend.

Poor Service, Unprofessional guide, and lies about compensation
1/5

I would like to share my experience with the 5-day Kenyan safari my husband and I went on. Unfortunately, we were both extremely disappointed with the services, and I feel it’s important to share this feedback so others can avoid similar issues.

0. Lies all around: First of all, I shared my review in September. After writing this review on September 1st, we reached an agreement with the agency for compensation. They claimed to have sent the money, but it never arrived, and they continued to give us excuses for almost another month. This only deepened our disappointment and frustration, and we find the entire situation outrageous.

1. Guide: The driver-guide we had throughout the safari did not meet our expectations at all. He acted mostly as a driver, which was disappointing given the price we paid for this trip. He barely provided any information, and when he did, it was limited to just naming animals. We didn’t receive any insights into their behavior, reproduction, or diet, nor did we learn anything about Kenya’s cultural or natural highlights. At one point, we resorted to using Google and ChatGPT for information. I asked many questions, but the guide often couldn’t answer, and sometimes he didn’t even understand due to his poor English skills. We were also left in the dark regarding the itinerary and how to prepare for the next day.
On the first day, the guide arrived 20 minutes late, and the vehicle had an empty fuel tank, so we had to stop for gas and even had to pick up water for the tour. These could have been arranged beforehand, and it felt unprofessional to have our experience delayed this way.
The guide also wasn’t familiar with the locations, which resulted in us getting lost in the Maasai Mara on the first day, causing us to arrive more than two hours late at the hotel. His inexperience was further evident in his driving—he didn’t open the door for us, spent too much time on his phone without a headset, and even made dangerous maneuvers, like cutting through a crowded market.

2. Ignoring Dietary Requests: Both my husband and I are vegan, and I also follow a gluten-free diet. I informed Silas multiple times via WhatsApp about our dietary needs, and he assured me there would be no issues. However, neither the guide nor the hotel staff were aware of these requests. We had to explain our preferences at every meal, catching them off guard. For three days, we had to spend hours looking for vegan options in shopping malls for our "picnic" lunch, only to end up eating in the car. On the last day, we were given ham sandwiches, eggs, and milk, which the driver later replaced with supermarket food costing only $3 per person. This was far below what we expected for a "luxury" trip.

3. Ignoring Anniversary Dinner Request: I had informed Silas several times that our wedding anniversary would take place during the trip, and we wanted a special dinner at the lodge. Silas assured us it would be arranged, but when we arrived, the lodge knew nothing about it. We ended up organizing a bush dinner ourselves, which cost $180.

4. Payment Issue: We initially planned to pay the balance of the trip by card, but Silas informed us of a 4% card fee, which was not mentioned or charged when we paid the deposit. This hidden fee only became apparent when we had no other option, and we felt this was unfair. Instead, we opted for a bank transfer, but this situation further eroded our trust in the agency.

5. Lack of Pre-Trip Information: We received no information or briefing about the country, what to pack, or other important details before the trip. While this might not seem like a major issue on its own, given all the other problems we encountered, it reflected the overall lack of care from the agency.

There are many other small details I could mention, but what was most disappointing was that these issues were evident from the very first day. I immediately informed Silas and requested a different guide. Unfortunately, his response was minimal—he simply stated that the guide was familiar with the national park and that breakfast is typically not provided on the first day (so why was it included in the itinerary?).

Overall, we are incredibly disappointed with the service. It is the agency’s responsibility to provide a competent guide and at the very least communicate special dietary needs to the accommodations, especially when these have been promised in advance. I strongly recommend that others avoid this agency and find a more reliable and established travel company.

The "cherry on top" is the we were scammed about receiving a compensation which never happened.

Other Safaris & Tours69  – Offered by Apodiformes Adventures

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Disclaimer

  • This tour is offered by Apodiformes Adventures, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.