3-Day Serengeti & Ngorongoro Group Safari Crater Camping

Jambo Masai Tours

4.8/5 – 65 Reviews

$612 to $616 pp (USD)

2 travelers on Start date

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We are premier safari provider and Beach Holidays

Jambo Masai Tours

4.8/5
(65 Reviews)

Office In:: Tanzania
Size:: 1-5 employees (Founded in 2022)
Member Of:: TATO, TALA, TRA & BRELA
Tour Types:: Budget & mid-range tours with set start dates and a fixed itinerary
Destinations:: TZ

We are premier safari provider and Beach Holidays

Experience Tanzania with Jambo Masai Tours, Arusha's top safari provider. From Kilimanjaro's peaks to Zanzibar's beaches, we create custom adventures to suit your desires. Enjoy mountain climbs, beach safaris, and wildlife encounters. Book now and unlock Tanzania's magic.

Reviews65

Taras N –

Reviewed: Aug 10, 2026

Expertly planned, unforgettable safaris with exceptional service and genuine care.

5/5

# An Unforgettable Family Safari — Outstanding Planning, Guides and Care When It Mattered Most

Our experience with Jambo Masai Tours began in October 2025, when I started planning what I hoped would be the ultimate African safari for my family. I submitted our plans through SafariBookings.com and received several proposals from different operators.

Our itinerary was ambitious and logistically complicated: seven days starting in Nairobi, continuing through Amboseli National Park, crossing into Tanzania through Arusha, then Tarangire National Park, Ngorongoro Crater, Central Serengeti, Northern Serengeti, and finally back to Central Serengeti for our departure from Seronera Airstrip to continue our vacation in Zanzibar.

From my first conversations with Raphael at Jambo Masai Tours, I was impressed by his responsiveness, flexibility, and willingness to work with us.

Raphael managed to put together this complicated Kenya–Tanzania itinerary at a very competitive and family-friendly price while maintaining the quality of accommodations and experiences we wanted.

During the months of planning, several things changed. Our group decreased from five travelers to four, and some of the originally planned hotels and camps had to be replaced because of availability or renovations. Raphael handled every change professionally and without creating additional stress for us. When accommodations needed to change, he arranged excellent alternatives, including high-quality luxury camps.

He also coordinated special experiences such as our hot-air-balloon safari and kept all the moving pieces of a complicated cross-border itinerary working together.

### Two Countries, Two Excellent Guides

One of the strengths of our trip was the quality of our guides.

For the Kenya portion, we were taken care of by Joseph from Shades of Africa, Jambo Masai Tours' partner in Kenya. Joseph demonstrated an impressive level of safari expertise and knowledge. His experience added tremendous value to our time in Kenya and helped our family better understand and appreciate the wildlife and environment around us.

The transition from the Kenya portion of our journey into Tanzania was handled smoothly, which was particularly important given how much ground our itinerary covered.

In Tanzania, we were joined by Ruben from Jambo Masai Tours.

Ruben was much more than a driver. Throughout Tarangire, Ngorongoro and the Serengeti, he was professional, knowledgeable, patient, attentive, and genuinely committed to giving our family an exceptional experience.

And the safari itself was spectacular.

The wildlife, scenery, and enormous variety of landscapes across Kenya and Tanzania exceeded our expectations. From Amboseli through Tarangire and Ngorongoro and deep into the Serengeti, we experienced moments together as a family that we will remember for the rest of our lives.

But the experience that ultimately showed us the true character of Jambo Masai Tours happened when things did not go according to plan.

### When Our Safari Suddenly Became a Medical Emergency

During our final night in the Serengeti, I experienced an unexpected medical emergency in the middle of the night.

Being seriously unwell in such a remote location, thousands of miles from home, was frightening—not only for me, but for my entire family.

Ruben's response was extraordinary.

He remained calm and immediately focused on getting me the medical attention I needed. He helped us through an extremely difficult situation, made sure I received the necessary care, and provided reassurance to my family at a moment when we desperately needed it.

His dedication went far beyond what anyone could reasonably expect from a safari guide or driver.

The following morning, despite the disruption the emergency had caused to the original transportation schedule, Ruben continued taking care of us and safely delivered our family to the airport so we could continue our journey.

Behind the scenes, Jambo Masai Tours rearranged transportation and logistics because of the emergency. This created additional costs, which the company explained to us openly and respectfully. Given everything they had done to prioritize my health and our family's safety, I was completely comfortable contributing toward those unexpected expenses.

Great service is easy to recognize when everything goes according to plan.

I believe the true measure of a company is how its people respond when things don't.

That night in the Serengeti, Ruben and Jambo Masai Tours exceeded every expectation.

From Raphael patiently planning and repeatedly adjusting our complex trip, to Joseph's expertise during our Kenya safari, to Ruben's exceptional guiding throughout Tanzania—and ultimately his compassion and determination during my medical emergency—we felt that we were dealing with people who genuinely cared about our family.

Raphael, thank you for turning an ambitious itinerary that began as a plan on SafariBookings into an extraordinary journey.

Joseph, thank you for sharing your knowledge and expertise with us in Kenya.

And Ruben, my family and I will never forget what you did for us. During one of the most frightening moments of our journey, you treated us like family.

For anyone considering a Kenya and Tanzania safari, I can wholeheartedly recommend Jambo Masai Tours.

They gave our family the African safari we had dreamed about. But when circumstances suddenly changed, they gave us something even more important—the knowledge that we were in safe and caring hands.

**Asante sana to Raphael, Ruben, Joseph, and everyone behind the scenes who made this extraordinary family journey possible.**

Emily –

Reviewed: Aug 8, 2026

Okay

3/5

Firstly I had an amazing time on safari, the food and accommodation was great along with the activities we did. However the organisation of the tour was poor. There was multiple times where we were an hour late leaving. When paying to be on safari, personally I want to leave on time to spend the most time in the national parks as possible. The communication was also poor, I had to ask to know what was going on and wasn’t informed unless I asked. My itinerary changed many times so I couldn’t follow it . I cannot fault the people, they were all so lovely and friendly (especially Julieth). However, due to the efficiency and communication I would not use this company again.

Swagata –

Reviewed: Aug 5, 2026

Splendid Safari and Materuni Village coffee tour

5/5

I did the 4 day Serengeti, Ngorongoro and Tarangire safari with Jambo Massai. They were extremely polite, responsive and cooperative from the very beginning when I was looking at options and planning my trip. They had the most competitive quote fir lodge stays and service was equally great. At the end if the safari I made a sudden plan to include the Matueruni village coffee tour and coffee experience to my plan and They made it happen. The additional quote was again made to fit my budget. A visit to Massai Boma on the way was also arranged very efficiently. The safari guide Lawrence was very polite and knowledgeable. The car drive GodBless, the travel organiser Julieth and the tour manager Rafael were all a delight to talk to. They went over and beyond to make my a solo traveller feel comfortable and happy. Id definitely recommend JamboMassai tour operator to everyone.

Reply from Jambo Masai Tours

Posted on Aug 8, 2026

Dear Swagata,

Thank you so much for your wonderful and detailed review! 🌍❤️

It was truly a pleasure having you with us for your 4-day Serengeti, Ngorongoro Crater, and Tarangire safari. We are delighted to hear that you enjoyed not only the incredible wildlife experience, but also the planning, communication, flexibility, and personal attention from our team.

We are especially happy that we could make your last-minute addition of the Materuni Village Coffee Tour and coffee experience happen, as well as arrange your visit to a Maasai Boma along the way. We always do our best to accommodate our guests’ wishes and create personalized experiences that fit their interests and budget.

We will definitely share your kind words with Lawrence, GodBless, Julieth, and Raphael. They will be very happy to know that their professionalism, knowledge, kindness, and dedication helped make your solo journey comfortable, enjoyable, and memorable.

At Jambo Masai Tours, we believe every traveler deserves a safe, authentic, flexible, and unforgettable Tanzanian experience. Whether traveling solo, as a couple, with family, or in a group, we are always happy to go the extra mile to make the journey special.

Thank you once again, Swagata, for trusting Jambo Masai Tours with your Tanzania adventure and for recommending us to other travelers. Your kind words and support mean a great deal to our entire team.

We hope to welcome you back to Tanzania someday for another unforgettable adventure!

Karibu tena Tanzania — you will always be welcome with Jambo Masai Tours!

Alice B –

Reviewed: Aug 2, 2026

They provided excellent customer service

5/5

The service provided by Jambo Masai Tours were excellent. They were a value for the money and their services exceeded my expectations.The accommodations were very nice and the driver was always on time and very informative. We were guided every step of the way. Communications were excellent and we were informed of everything that was to take place. We received royal treatment. I will definitely use them again and advise my friends to do the same

Reply from Jambo Masai Tours

Posted on Aug 8, 2026

Dear Alice,

Thank you so much for taking the time to share such a wonderful review with us! 🌍❤️

We are truly delighted to hear that your experience with Jambo Masai Tours exceeded your expectations and that you felt you received the “royal treatment” throughout your journey. This means a lot to our entire team.

We are especially happy that you enjoyed the accommodations, reliable transportation, knowledgeable guidance, and excellent communication from the beginning to the end of your trip. Keeping our guests informed at every step and making sure everything runs smoothly is one of our top priorities.

We will be sure to share your kind words with our team. Feedback like yours is a great encouragement to our guides, drivers, and trip-planning team, who always work hard to make every guest feel comfortable, safe, and well cared for.

Thank you again, Alice, for trusting Jambo Masai Tours with your Tanzania adventure and for recommending us to your friends. Referrals from happy travelers are one of the greatest compliments we can receive. 🇹🇿🦁

It was a pleasure having you with us, and we sincerely hope to welcome you and your friends back to Tanzania for another unforgettable adventure in the future!

Karibu tena Tanzania — you will always be part of the Jambo Masai family! 🙏

Warm regards,
Joseph
Customer Experience Manager
Jambo Masai Tours

Chantal –

Reviewed: Aug 2, 2026

Professional, reliable, and well-organized, creating unforgettable experiences.

5/5

We had an amazing safari and couldn’t have asked for a better experience.

From the very beginning, Julieth, who I was in contact with from the UK, was so helpful. She answered all my questions (and I had many!), kept me updated throughout the booking process, and made everything really straightforward. It was so reassuring knowing everything had been organised before we arrived. She is honestly one of the most patient people I’ve ever dealt with. Thank you so much!

A huge thank you also to our driver and guide, Kelvin. He was fantastic throughout the trip, friendly, knowledgeable, and always seemed to know exactly where to go to give us the best chance of seeing wildlife. We never felt rushed, he made sure we were comfortable, and he shared lots of interesting information along the way. Thanks to him, we saw so many incredible animals, including the Big Five. He was also an incredibly safe driver, which made us feel completely at ease throughout the safari.

Everything ran smoothly, from the accommodation and food to the daily organisation. It was clear that Jambo Masai Tours is professional, reliable, well organised, and provides excellent service.

I wouldn’t hesitate to recommend them to anyone planning a safari in Tanzania. Thank you, Julieth, Kelvin, and everyone at Jambo Masai Tours for helping make it such a memorable trip!

Reply from Jambo Masai Tours

Posted on Aug 8, 2026

Dear Chantal,

Thank you so much for taking the time to share such a beautiful and detailed review of your safari with Jambo Masai Tours! 🌍❤️

We are absolutely delighted to hear that you had an amazing experience and that everything from the initial planning in the UK to the final day of your safari went smoothly. It means a lot to know that you felt well informed, comfortable, and confident throughout the entire journey.

We will definitely share your special appreciation with Julieth. Her patience, responsiveness, and dedication to answering every question and keeping you updated throughout the booking process are exactly the kind of personal service we strive to provide. We are so happy she was able to make the planning process straightforward and stress-free for you.

A huge thank you as well for your kind words about Kelvin. We are thrilled to hear that his knowledge, professionalism, safe driving, and passion for wildlife helped make your safari so memorable. Seeing the Big Five is an incredible highlight, and we are especially happy that Kelvin was able to create a relaxed experience while giving you the best opportunities to enjoy Tanzania’s incredible wildlife.

Your comments about the accommodation, food, daily organization, and communication are also greatly appreciated. At Jambo Masai Tours, our goal is not simply to organize a safari, but to provide a seamless, safe, personalized, and memorable experience from the first conversation until the moment our guests return home.

Thank you once again, Alice, for trusting us with your Tanzania adventure and for recommending Jambo Masai Tours to other travelers. Your kind words are a wonderful motivation for our entire team.

We hope to welcome you back to Tanzania one day for another unforgettable adventure!

Karibu tena Tanzania — you will always be part of the Jambo Masai family!

Warm regards,
Joseph
Customer Experience Manager
Jambo Masai Tours