Golden Trips Tanzania

4.8/5 – 54 Reviews

$1,639 pp (USD)

2 travelers   on   Start date
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Golden Trips Tanzania's staff

Golden Trips Tanzania's staff

Golden Trips Tanzania

4.8/5  
(54 Reviews)
Office In:
Tanzania Tanzania
Size:
5-10 employees (Founded in 2022)
Member Of:
TTB, IATAN & CLIA
Tour Types:
Customizable private tours and fixed group tours
Destinations:
Tanzania TZ
Golden Trips Tanzania's staff

Golden Trips Tanzania's staff

We run classic safaris and tours in northern and southern Tanzania parks with our highly experienced guides. Golden Trips Tanzania has a passion for wildlife safaris, mountain trekking and Zanzibar beach vacations. We are your local safari experts in Tanzania with our operation office located in Arusha. Our safari prices are super reasonable, whether it’s for a family, group or solo safari, get the value of your money with our top notch vacation services. our home, your adventure.We at Golden Tr

Reviews54

Our operator went above and beyond to give us a memorable vacation experience.
5/5

The owner Samson Simon is very quick at communicating both before and during your Safari for any needs big or small. The service was excellent with both the safari driver and chef working very hard to provide the best experience possible. The value of the safari seemed very fair compared to other quotes I received. The reliability of our particular safari vehicle was not very good, as we had a few breakdowns that required repairs, resulting in a few hours of lost daylight. The owner Sam did follow up after the safari to show me pictures of the vehicle under a through maintenance repair. The tour itself was unbelievable, game drives in the Serengeti and Ngorongoro Crater were the best, I would not recommend Lake Manyara as much of the park is now shut down due to flooding.

What a nice reliable organization Golden Trips Tanzania is
5/5

With my family of 5 people I booked a four-day Safari (Tarangire, Serengeti, Ngorongoro Crater) with Golden Trips Tanzania. All communication went through Samsom in advance. Together we put together an affordable Safari with 3 nights at campsites. They are very service-oriented, accurate and reliable in their communication. The Safari exceeded all expectations. Our Driver and guide Logan was really very professional and our chef Gody provided a whole meal three times a day. Thank you on behalf of the whole family for the fantastic Safari experience!

GoldenTrips is a highly professional and dedicated tour operator that delivers exceptional experienc
5/5

We recently had the pleasure of traveling with GoldenTrips on an unforgettable adventure through Tanzania, and I can't recommend them highly enough. Our journey began with a 5-day trek up Kilimanjaro, where the entire GoldenTrips team demonstrated unparalleled professionalism and enthusiasm.

A special shout-out goes to our incredible guides, Jackson and Dickson. Their expertise, kindness, and unwavering support were crucial in making our climb not only successful but also enjoyable. They were attentive to our needs, always ready with encouragement, and made the whole experience feel seamless and safe.

Following our Kilimanjaro adventure, we embarked on a 3-day safari with GoldenTrips. Our safari driver, Grayson, was exceptional—his deep knowledge of the wildlife and the local environment added an extra layer of richness to our safari experience. Grayson’s passion for the job was evident, and his ability to spot elusive wildlife and share fascinating insights truly enhanced our journey.

Overall, GoldenTrips provided a top-notch experience from start to finish. Their team's dedication and expertise made our trip to Tanzania truly memorable. If you're considering a trip to this amazing country, GoldenTrips should be at the top of your list.

Unique Safari Experience
5/5

Golden Trips Tanzania was up to our expectations regarding our trip around Northern Tanzania.
They proposed out-of-the-box experiences, such as the visit to lake Natron, which made our trip even more memorable.
They were easy-going and flexible throughout the booking process, and the selection of accommodations, along with our guide, are also worth mentioning.
Overall, well-recommended from our part.

Golden Trips Tanzania: A Frustrating Experience
1/5

We booked a 6-day Usambara Mountains Hike with Golden Trips Tanzania (https://goldentrips.co.tz/team-golden-trips-tanzania/) through SafariBookings.com from June 17, 2024, to June 22, 2024, expecting a seamless adventure. Unfortunately, what followed was a string of issues that ultimately led to the cancellation of the tour by the company—and months later, we are still waiting for our refund of $1,630!

Payment:
After requesting a small accommodation change to our booking, Golden Trips Tanzania confirmed the adjustment and sent us an invoice. We paid the full amount of $1,630 via bank transfer on June 14, 2024, as requested. However, shortly after, we received a message from Golden Trips Tanzania claiming we had underpaid by $27.50 due to transfer fees, a cost they should have accounted for in the original invoice. We agreed to bring this amount in cash at the start of the tour. Yet, this was just the beginning of a series of red flags.

Accommodation Availability Issues:
Shockingly, a day after paying, on June 15, 2024, we were informed that the lodges we had booked for days 1 and 5 were no longer available due to overbooking, despite the fact we had already paid for these specific accommodations. Even worse, we checked the availability of the original lodges ourselves and found they were still available online. The new suggested lodges were cheaper, raising serious doubts about the transparency of Golden Trips Tanzania's operations.

Unexpected Additional Fees:
To make matters worse, we were told that Magoroto Forest Estate, one of the key highlights of the tour, was actually located four hours away (instead of two) and that there would be additional costs for entrance fees and transportation, which were not included in our initial quote. This was not disclosed before payment, and we felt like we were being asked to pay for Golden Trips Tanzania’s errors.

Lack of Clarity and Unclear Responses:
We tried to clarify the situation and requested a new quote that reflected the accurate costs and itinerary. After some back-and-forth, the company assured us the original plan would be honoured, only to then ask for additional money yet again, or else the tour would be cancelled.

They cancelled the tour, citing that they couldn't afford to run it on the agreed-upon terms. Following their cancellation, we had to cancel our bus tickets to Lushoto and our hotel stay before the trip, resulting in further inconvenience.

Refund Nightmare and Broken Trust:
Despite their cancellation, Golden Trips Tanzania contacted us a day later via WhatsApp, claiming they were still willing to run the tour if we were open to it. However, after all the mismanagement and confusion, we no longer trusted them and simply wanted our money back.

Unfortunately, as of August 27, 2024, we are still waiting for the refund. The last thing we heard was a vague "Okay" via WhatsApp a week ago when we asked, "What's the name of the bank? And send us proof of the transaction as a PDF or screenshot." To date, we’ve received neither proof of the transaction nor the refund itself. Their responses have been inconsistent, and we haven’t heard from them since.

Conclusion:
Our experience with Golden Trips Tanzania was extremely disappointing. While we understand unforeseen issues can arise, the mishandling of our booking, the surprise additional costs, and the ongoing battle to receive our refund have left a bitter taste.

We are still awaiting the return of $1,630, and unfortunately, this company has caused us significant financial and emotional distress.

Other Safaris & Tours113  – Offered by Golden Trips Tanzania

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Disclaimer

  • This tour is offered by Golden Trips Tanzania, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • Rates include a fixed budget for flights during this tour. If flights cost more, your quote will reflect this.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.
  • This tour is subject to the terms & conditions of Golden Trips Tanzania.