This Tour Is Offered By
A Leading Kruger Park Safari Specialist
Shinzelle Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2014)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
-
ZA
Shinzelle Safaris is an award winning Kruger Park safari specialist. With over 30 years experience in Hospitality and 17 years experience conducting open vehicle safaris in the Greater Kruger Region, our team is committed to delivering unforgettable safari experiences. Our packages have been carefully designed to ensure you get the most value for money without compromise on service quality. We pride ourselves on offering a wide range of carefully crafted Kruger Park safari options.
Reviews76
Unforgettable stay
My wife and I stayed with shinzelle as part of our honeymoon trip to south africa. We really didn't know what to expect before we arrived, but our experience surpassed our expectations.
The staff were always on hand to help us and took really good care of us. We had an amazing time on the safari rides and had some unforgettable experiences. We were lucky enough to see 2 leopards in one day at Kruger and a family of rhino on the private reserve where we were staying.
Our guides were knowledgeable, friendly and all had a different approach to the rides, routes and conversation so we had a really complete experience and were able to get up close for animal encounters.
We had such a incredible time during our stay with shinzelle and on the safari rides and it really set the tone for the rest of our honeymoon. Trip of a lifetime. Couldn't recommend it enough!
US
Make your trip memorable with Shinzelle
We used Shinzille for our recent trip. I asked for a trip that had the following and I gave a list of must sees to them. They came back with my itinerary in a well presented way, the cost was great. But what we got in person was better! Our drivers in Cape Town were so nice and knowledgeable- the scenery outstanding. Then Kruger, they had us stay at Safari Moon - wow! That was a great lodge. Our guide there, Prince. Was funny, fun and we loved him! We are telling everyone!
Complete Package
Excellent communications before and during trip. There was a problem with our transfer from Johannesburg to Kruger Park as none of the drivers had us on their lists. However after contacting Danielle over WhatsApp we were given a private transfer to Kruger which was a 5 hour drive. We did arrive 2 hours late as it took 2 hours to organise the private transfer. However the Reserve were aware and had lunch ready for us therefore it was not too much of an issue other than being a bit worrying at the start in Johannesburg. Not sure what we would have done if we did not have their WhatsApp contact details so always make sure you have this before leaving the UK. Other than this everything went as planned
US
The agent to book a resort for guests
Overall, a 3-star experience with a 5-star cost.
• The toilet in the room doesn’t flush well.
• The bathroom light is white, which ruins the vibe. It should be yellow.
• One waiter doesn’t smile while serving. He also spilled red wine on the table without noticing it himself and couldn’t remember the dishes for a group of four. He’s not familiar with the drink list at all. A young waiter on a working holiday, who’s only been here for a week, knows it better than him.
• On a windy day, the waiters kept forgetting to close the door during dinner, even though two groups reminded them multiple times. This was awful and inconsiderate.
• The guide skipped the coffee on the morning safari without explanation. His hospitality changes when there are more white guests on the safari car, raising concerns about racism. Such differentiated treatment is completely unacceptable.
• The suggested tip is 450 ZAR for the guide and 450 ZAR for the villa staff per day, which guests are informed about upon arrival. This doesn’t feel right and isn’t a good practice for a luxury package. While tipping culture exists in the U.S. where employers often don’t pay a good base wage, when we’ve already spent tens of thousands of ZAR on a luxury package, the staff and guide should be paid well and shouldn’t expect tips.
It’s quite disappointing to find so many flaws every day when you’ve booked a luxury package.
BS
Very upbeat, excited and friendly.
Truly a life changing experience! Far exceeded my expectations and I can’t wait to do this again! We were picked up on time every day. Our driver (s) were very knowledgeable and explained so much. I really learned a lot aside from seeing the beautiful wildlife and scenery. I would rate the safari experience a 10 out of 10!!!
