CA
50-65 years of age | Experience level: first safari
No follow up
A few mistakes in our flight itinerary, one of the hotels dropped the ball regarding transfers, had to be stressed out and contacted Chris he got back to us and said he would look into it. He said he would get back to us but never heard from him again. Chris never followed up after the trip either as we expected he might do to get our feedback or explain what happened. One of the hotels we stayed at was under construction. Things happen on holidays that are out of peoples control I get it but we feel with how things happened there would have been some follow up. We are well travelled and have done many private tours with follow up afterwards.
NL
50-65 years of age | Experience level: over 5 safaris
Review about Hell's Gate National Park by Yolanda Moerkens
Sure this is nice but after Masai Mara this is a bit empty
BR
50-65 years of age | Experience level: first safari
Good for the ones that want a hassle free hotel reservation
Safari365 knows suppliers and can provide you with good options of hotels and local activities. However their influence to make adjustments (example we took a train for 4 nights at my mothers birthday and our cabine was ar the first car meaning that to reach the restaurant or smaking longe we had to cross the entire train about 25 cars... Luckly we managed to have the staff moving us to another car and also make a note on my mothers birthday) or understand your specific needs to fine tune itineraries is very poor.
As per consultants - the exclusive one in Brazil is very arrogant and talks to you as if you did not know what an airplane is and have never left home before leaving the core aspects that should be addressed out of the loop.
We managed to be supported by a South African consultant after requesting for a change. Clive is very friendly but yet, did not add much in terms of adjusting our itinerary and was kind to reply my message when asking for a change on hotels/City with Google and YouTube links with tips for activities where we were (??? Really??). Details such as the fact that electricity is an issue and South africa has to follow a schedule in which everybody stays in the dar at least 3 hours a day, were never shared in advance.
Again - I did not feel supported with qualified information on the itinerary preparativos not had I a 24x7 assistance. Actually, still waiting to understand if our shark dive activity that was cancelled due to a storm will ever be reimbursed. Not to mention the safari we missed due to poor logistics abd pick up time at the airport.
US
20-35 years of age | Experience level: first safari
Non-fussy 4 days/3 night Mt. Kenya
I did the 4 days/3 night Mt. Kenya hike solo with Kelvin as my guide. Kelvin was great, limited English but it was still good. I chose the cheapest option, so camped all 3 nights. The entire trip included a guide and cook. The food was okay (ramen/beans/bread). If you aren't looking for luxury this is a good affordable option. Kelvin and I took the public bus to the town closest to the park entrance from Nairobi. I think it was 3 hours. Had lunch before the hike. I think I paid $530 for everything.
AE
20-35 years of age | Experience level: first safari
Jeffrey, our Safari driver, was great; the rest of the logistic was below par.
The best part of the tour: Jeffrey, our safari driver, did what he could to show us some good sights. However, there are better months to see the big five at Kruger than September and October.
Good: Dinner at Gecko Lodge was good; the lunchbox they give you for taking early in the morning before your safari, not so much.
Below par: the rest of the logistics, poor communication, pick-up was late, lodge had some issues.
Overall: I would not repeat it, but it was a decent experience.
US
20-35 years of age | Experience level: first safari
You get what you pay for
Me and my friend went for the month of September. We chose the budget safari. They provided with lodging and food. The lodging at times did not have hot water, Wi-Fi, or lights. The food that they served were repetitive and nothing to really write home about. I was hoping to get some food that I could say was Kenyan so I could learn about the culture, but it was nothing like that. Like for example, we got mashed potatoes, some vegetables and pasta.
I must say though that the driver was very good and that we get to see a lot of animals. We’ve seen the Big Five. He was accommodating.
Everyone was very nice to us including drivers from other safari. Although, at the end of the Safari, there was a driver from another group that came to our group and was verbally aggressive and disrespectful. And to top it off? We didn’t get to finish the Safari with our driver. It left a bad taste in the mouth.
SE
20-35 years of age | Experience level: first safari
The Safari was absolutely amazing, but the company needs to work on some points still.
Kameraz of Africa was incredibly quick to respond to emails. They put together a package for us exactly according to our wishes. The safari was absolutely magical and the accommodations we had booked were very good. Our driver was nice and very good at his job. He knew what he was doing and where he was going. We wished he would have told us more and interacted more. He was more of a driver than a guide. He was unfortunately a lot on his phone and did not pay attention when we tried to talk to him and ask him to stop because we wanted to take pictures. We often had to stand and wait for the driver as he was late in the mornings. The first day he was late for over 1 hour.
We were very disappointed that we didn’t get informed about the new rules of the park that affected our schedule.
When we booked we were given a schedule of what our days would look like and after seeing the schedule we confirmed the booking and paid accordingly. On the evening before our last day, the driver told us that we would be heading back to Nairobi in the morning. While we thought we were going on our last game drive as it was the one we had in our schedule and booked.
Apparently, the park's fees have changed and we had not been informed about this before. So we were very disappointed. And when we took this up with the company, they just blamed "the government and park authorities". They didn't take responsibility for what they could have done for us, or apologize for not informing us. It felt like they couldn't understand our disappointment of missing a half day safari. Before this, we received a very good treatment.
The experience during the safari was so fantastic that it outweighed our vacation. Would give Kameraz of Africa a rating of 3,5.
US
65+ years of age | Experience level: first safari
Beatiful Park but watch out for corruption
We flew into Masai Mara and were held up for some time from entering the park as the agents said the network was down and they could not verify our pre-paid fees. When our guides refused to pay the bribe the network suddenly was back up and we were allowed entry. Almost immediately upon entry we were pulled over by a "ranger" who stated we had driven in an area where we should not have. Even though there were at least 7 other vehichles doing the same thing and one that was still stuck in mud, we were the only ones stopped. Our guide was threatened that we could lose our access to the park for the entire time we were to be there (2 days). In the end our guide paid the bribe and we were on our way. I stongly suspect that the officals at the airport contacted the ranger to extract our "Fee" since we hadn't paid the bribe at the airport.
We stayed in 3 other parks and never saw anything close to this corruption. It made us not feel safe in this park. While the park itself was amazing I would not go back to this park and would advise anyone wanting to visit Masai Mara to reconsider or just know that there will be "Fees" to pay.
CH
20-35 years of age | Experience level: 2-5 safaris
They delivered the schedule but with many unapproved changes
I booked an 8 day safari. They kept the schedule but made changes without informing me or the driver.
I paid more money to secure a Landcruiser, but instead got a van in a bad state which kept breaking down throughout the trip.
Lodges were changed without informing me. After driving almost 20hours, we got to the lodge and they didn't have any reservation for me. We had to wait 1 hour until they told us where to go.
Also water was supposed to be included, i never got any. On the last day, there was no activity or food (even though on the schedule there was activities and food included)
When I complained about this, Richard responded with "I know, I'm sorry" and that was it. No compensation, no solution found. Just meant that's how it is, deal with it.
I wouldn't book with them again, but they did drive me from place to place.
CH
20-35 years of age | Experience level: first safari
The guide made our experience pretty disapointing
The organization and comunication with Karibu has been great. The lodge we stayed at was also very nice and price for the services was also fair.
We are disapointed at the guide. Was not explaining anything to us unless we were asking for something specific and even then he could be wuite rude sometimes. He did not explain what was our program, what we were doing that day, what were we trying to see....nothing at all. He was in the phone all the time and not cooperative at all. Even after the lunch break all the people would be ready and waiting for him to keep going and he would be talking to others, or just chilling or on the phone.
We gave him tip just because we were suppose to and was highly recommended to do so, not from the heart. If I would go back in time I wouldnt give him a cent. He did not do a good job and he knew it, and despite that he was acting quite arrogant. So sad that such a experience was not enjoyed to the fullest.