PL
20-35 years of age | Experience level: first safari
Dishonest
We had an unpleasant situation with the guide - we agreed to take additional people for our afternoon game drive in exchange for decreasing a bit the overall price of our trip. The guide took the money from them, but when we asked him about the price decrease (returning us some money) the next day he started to make excuses, eventually telling us to write to the office. So we did and the office assured us the guide will return the money after they talk to him. Eventually, the guide ran away after he left us in our hotel, avoiding confrontation and not giving us the money back. The office was not willing to help us with the situation.
The tour itself was good and we can't complain about it, but the situation with the guide and the office ruined the experience for us.
CA
35-50 years of age | Experience level: first safari
Budget should not mean poor quality....
We read many reviews of various companies and chose Karibu because they seemed to offer a very professional service, they guaranteed maximum 6 people maximum per van (so everyone has a window seat) and apparently had good guides (so many reviews said the driver/guides were excellent!). We chose a 7 day safari to Maasai Marai, Lake Naivasha, Hell’s Gate, Lake Nakuru and Amboseli. Unfortunately, we were somewhat disappointed.
Booking, communication with Robert, payment and initial pick-up all went smoothly! Yay! But then…things started taking a downward turn…first, we were told that the planned itinerary was changing because we had 4 people joining us later…no worries. This change ultimately meant we spent more time in the car (so less time doing activities) and almost 2 hours waiting for the people to join. During that first day’s amended agenda, we went to Hell’s Gate park. Our driver/guide Castro kept telling us we needed to rent bikes and that he could not drive in the park…he pretty much dropped us off to negotiate bike prices on our own, it was a rather uncomfortable situation (which quite honestly should have pre-arranged or the negotiating done by him…the guide). Being new to Kenya we had no idea what would have been a reasonable price. Anyhow, we took bikes and rode into the park with a different guide who was assigned to us without any previous explanation. We did love the experience of riding the bikes, but it became obvious that our driver had not been fully honest with us as there were many groups driving through the park and disembarking for photo opportunities. Let’s just say that this first bit of “dishonesty” did not set us up for a relationship of confidence with our guide. Many little things like this kept happening along the way and it just made us uncomfortable and even frustrated at times. In fact, on more than one occasion, so-called “optional” activities were assigned to us without choice nor with any prior information and then the person providing that activity would expect some sort of extra payment, which we were never made aware of before.
That first night we were driven to a hotel that was not in the planning that was sent to us by Robert and when we asked about it, Castro said that the other hotel had called him to say they were fully booked and that we should go to this one. Again…seemed strange but, whatever, we went with the flow. A similar thing happened to us in Maasai Mara when we arrived at a different camp than what was on the planning. Since there were now 6 in our group at this point, everyone questioned the situation and Castro just seemed annoyed with us. He did not exhibit any sort of patience and eventually, in a huff, drove us off to the other camp at which apparently no reservation had been made and we were again put in an uncomfortable situation….we were told by the camp staff that the only tents available were “luxury” tents and that we would have to pay extra. Of course we refused, and after waiting for about 20 minutes…we were all assigned regular tents, although one couple (newlyweds) had to sleep in separate single beds. Just another awkward strange situation. Something similar again happened when we arrived at our assigned camp in Amboseli. Upon arrival, we were told that the reservation for our group had never been confirmed so that they did not really have the correct number of tents for us. So as a group, we ensured the newlyweds had the best accommodation, but that meant that the other two couples ended up with subpar, lower quality rooms (not tents) for their stay there. Don’t get me wrong, the staff at this camp were outstanding and they really did everything they could to make us comfortable (thank you Henry), the problem here lies with Karibu.
We did fully enjoy the game drives though and I must say, Castro was an excellent driver. He got us close to the animals and did everything possible to find them. That being said, he was really not a good guide. I realize this was a budget safari but basic guiding is not hard to provide (having worked in the tourism industry I feel I am well placed to say so). Simple basic information about the animals, people and places would have been appreciated. Common courtesies such as saying “Good morning, how are you?’’ or smiling on occasion do not cost the company or the guide any more and they make a big difference in the client’s experience. On some days Castro barely spoke to us and getting simple information about our day’s itinerary was at times like pulling teeth. We had to ask for water on many occasions and it felt like it was an inconvenience for Castro to give it to us, when it was supposed to be provided. Some days we got a small bottle each, some days we didn’t even get any. On one day, when we mentioned this, we got a snarky response from Castro of “well…did you ask for it?’’. Unfortunately, his attitude made us feel unwelcome and more of a burden to him than anything. We eventually all just pretty much stopped asking questions and tried to enjoy our game drives as much as possible.
There are probably another half dozen situations I could describe here that made our experience much less enjoyable than it could have been (not to mention the vehicle break-down which ended up having us wait for 5 hours for a replacement vehicle….these things happen of course, but it was the poor communication of it all and the lack of apology or any sense of compassion that made it a bad situation or the fact that there ended up being 7 of us in the van and we had to argue to ensure we remained at 6) , but I will limit myself to these.
Again, we saw some amazing animals. The game drives were excellent. But the guiding, organization and communication were very disappointing and quite below even a budget safari standards.
I would think twice before booking with Karibu.
FR
65+ years of age | Experience level: over 5 safaris
Very disappointing
As always, we enjoyed being in Africa but this was certainly not my best memory.
I’ve done 7 safaris in Africa, including North and South Tanzania, Rwanda, Namibia and Botswana. And Zambia is my biggest disappointment. The walking safaris are much over-hyped in marketing publications and are better in Tanzania.
But if you are determined to go to Zambia, choose the lodges very carefully!
We spent 7 nights at Shenton Safaris Camps, 3 in Kaingo, (a special mention for Catherine, the talented, enthusiastic and thoughtful chef); and 4 in Mwamba Bush Camp, a very disenchanting experience. The day following our arrival, a famous wildlife photographer came with her guests, and “required” (as we were told by the camp manager) private brunches with her team. We were required to eat alone at our chalet. Despite our protests, we were excluded from the communal meal for the rest of our stay. We were treated as second class customers, at $2K+ per day!
We also prepaid for a remote sleepout, alone, a 15/20 minute drive from the camp. We were provided a radio transmitter to summon help for any nighttime emergency. When we attempted to use it, we discovered the battery was dead, confirmed by the guide the following morning; very disconcerting.
The owners were aware of our dissatisfaction during our visit. Later they had much to say via email but never visited the camp and never called to discuss any of our concerns. Back in France, in an exchange of emails, it became frustratingly clear that they were either very misinformed or very disingenuous (or both) about the facts surrounding our stay. They offered no apology for their actions…..but a bottle of wine. Ludicrous!
IE
35-50 years of age | Experience level: first safari
Be careful to avoid a trip from a nightmare
Tl Dr: If you dare to book with Glory, confirm your exact itinerary, find out who delivers the services, whether she takes responsibility for anything at all from what she sells to you and then cross your fingers to not end up like me.
I was recommended Glory by the manager of the Shoki Shoki hostel in Zanzibar city as I was looking for a last minute safari. At first she had nothing available but a few days later she contacted me on WhatsApp with an offer to join two other travelers to Mikumi on a three day trip. She sent me a picture with an itinerary, the price and the starting date.
I gladly accepted, paid on her website after checking her reviews here and looked forward to the trip to Mikumi with a visit to a Masai village teh first evening, a full day game drive the second day, a dinner show the second night and a sunrise walk up a hill the third morning with private transfers between Dar and Mikumi and meals included.
My "guide" Joseph met me at the ferry in Stonetown and put me into a car with two other people in Dar waving me goodbye after exchanging only a few sentences on the ferry.
I felt that this was a bit weird but went with it, thinking that the other man in the car is my new guide.
Our driver dropped us at a bus station outside Dar. Ar this point I started asking questions and found out that we had no guide but rather Joseph gave some cash to my fellow traveler who happened to be a very nice local man to help me get to Mikumi and to cover my share of the safari car. The agent told him that another man will pick me up at the bus stop.
This was followed by a 7 hour drive on a local public bus.
Unfortunately there was nobody at the bus stop and Joseph was not answering the calls of my fellow traveler.
At this point I contacted Glory and asked her what is happening with the visit to the Masai village, why didn't I get a private transfer and why don't I have a guide?
She told me that she never saw the itinerary she sent me. She only forwarded that as she simply outsourced me to Joseph. She didn't organize my trip ( only took a cut) and told me that the itinerary I received was never achievable from the price I paid. At this point I was fuming.
She did not want to take responsibility as in her view Joseph was the one that owed me the services.
Eventually she organized to pay for my park entry fee and my packed lunch but I had to pay my second night of accommodation, organize another bus ride back to Dar, sit on a crowded, uncomfortable bus for another 7 hours, get my own transfer from the station outside Dar to the ferry and pay for my meals on the 2nd and third day.
At the end I got a 4hr game drive in a car from around 1980 and spent 2 full days traveling there and back on some horrendous buses, spent the whole time worrying about how will I make my way back, spent an extra $50-100 on top of what I paid up front and got a lower back pain that took me two weeks to get rid of.
And what was Glory's response? It wasn't her responsibility. She trusted the wrong people but that is not her fault.
What about the fact that I paid her, based on an itinerary that she never intended to fulfil? - you may ask. She thought that was not her fault either. "I should have known that this itinerary was not achievable. "
She reassured me that no matter how I feel about this trip God understands that she is a good person and thus all is good. Let's just say that I didn't quite agree.
Would I recommend Glory's glorious travel agency? Not this time. Thanks.
Similarly, I would not pay a penny to Joseph's wonderful agency, Jodari Expeditions either.
Stay away from these people if you can.
20-35 years of age | Experience level: first safari
Amzing wildlife
I enjoyed my trip, but there are few things I must say.
Safaris are overbooked. We had 10 people in the van ( including driver). For people sitting in the back or front sit (next to the driver) it was difficult to enjoy the experience. It was too crowded, sometimes I couldn't even turn or stand up for the view. Missed quite a lot because of that. Bare in mind people in the van won't just let you see.They want to enjoy as well and they won't just sit and say 'your turn now'. Vans should be bigger or less crowded.
People here will give you a price after looking at you and judging how much money you have. Prices are visible only in supermarkets.
Be careful what you buy. Souvenirs often contain bone, skin or plant fragments that are illegal to bring back home.
If you decide to stay in Nairoibi, avoid city centre. It's overcrowded, easy to get mugged. I alsao have beed sexually harrased and called names for no reason. Racist.
Rubbish everywhere. It was heartbreaking to see so much plastic and other stuff along the road. Very bad for environment.
Avoid raw fruits and vegetables, eat only what's been cooked. You never know what kind of water they used to wash.
Food was often cold. We stopped for lunches on our way from one park to another and never had a hot meal. Easy to get food poisoning.
Be prepared to spend a lot of money for tipping people. Every little thing they do for you they will expect you to tip them, some will even tell you how much.
On the good side wildlife is amazing.
You see the same animal many times and still don't have enough.
Most of the parks are really big. You just keep driving.
I liked the fact that they are kept as natural as possible (no modern roads, few stops with actual toilets etc.) Gives you real wild experience.
US
Don’t select, we were left stranded twice with independent drivers that did not know our itinerary.
We are experienced travelers who generally don’t mind small hiccups or slight plan changes. However, we experienced many issues on this safari that were unacceptable. No matter what tour agency you select, you will see the animals and the landscapes. If you don’t want those memories clouded by stress, uncertainty, and worry, pick a more reputable tour agency. This is not a professional outfit.
We were dropped off at multiple locations that didn’t match our provided itinerary with no Wi-Fi / service to contact the agency. In one instance, the next driver showed up 15 hours late. There was a lack of information and transparency that left us feeling unsafe, vulnerable, and stranded. We paid extra for a 4x4 Jeep but spent half of our time in various small sedans. We were not able to drive to one of the parks due to this.
A flat tire is reasonable and common. However, setting off on a three-day safari in the Serengeti with a damaged, leaking radiator is negligent and unsafe. We were stranded for two hours because the engine overheated and had to make several other stops to check on the vehicle throughout the tour.
Despite paying for an all-inclusive (planned) safari, we had independent or sub-contracted drivers who were not aware of our itinerary —including what parks we were to visit, where we were staying and the logistics of our next (unexpected) hand-offs. These drivers also didn’t have our information and we were forced to trust they were somehow affiliated with the company.
In one specific incident, a driver had no idea what our final destination was or where we were staying. This driver attempted to pick up friends along the way until we demanded to be taken to our accommodation. He didn’t know this accommodation, so we told him to take us to the accommodation we stayed in before we departed for the park where we knew we would have access to Wi-Fi to call for help. We then had to go to the new accommodation that was not on our provided itinerary.
Other issues we experienced:
1. Our accommodations didn’t match those listed on our itinerary and we were never provided with an updated version.
2. None of the jeeps were affiliated with Okoa Tours or the Tanzanian counterpart called Seven Wonders, despite other legitimate companies having branded vehicles.
3. All jeeps’ were older than the pictures provided and the charging outlets did not work as described.
After the tour we reached out to Okoa and they responded “But as far as the Kenya side nothing went wrong” because we arrived at the 3 listed parks.
20-35 years of age | Experience level: first safari
Bad
the mini bus was terrible, everywhere we ate the food was bad, our main day was delayed by an hour because of other passengers and at the end of the day we ran into a rhino and 10 lions on the hunt and the driver hurried home and didn't let us enjoy the scene 10 minuts more
the only reason for rating 2 is that we saw a big five
CH
20-35 years of age | Experience level: first safari
Review about Lake Manyara National Park by Julia
Lake Manyara is a little bit destroyed from the flood. In the morning we almost saw no animals than Monkeys! Would not recommend!
DE
35-50 years of age | Experience level: first safari
Not professionel
We have booked 2 safaris, the first was planned with 4 nights and the 2nd with 5 nights (so it was in the mail and was also paid). The first safari went well, we have also seen many animals, the guide really tried hard. On the 2nd safari we were told after the 4th day that tomorrow is the last day. Astonished we said that according to the mail the safari lasts 5 nights and 6 days. Suddenly nobody wanted to know anything about that. After a phone call and SMS to George, he then admitted that there is probably a misunderstanding, he actually meant only 4 nights even if there are 5 nights! Astonished and annoyed, we tried to make it clear to him that we expect 5 nights at this price according to the mail. George does not want to know anything about it and there was also no compensation. The end of the safari was accordingly bad, as we desperately tried to get another accommodation at a reasonable price! Thus, we have now paid an extra night and also the full price - which was for 5 nights. From our point of view, this is pure rip-off. Who books here, must clarify beforehand how many days and nights are included in the booking to avoid nasty surprises. We do not recommend this tour operator
US
20-35 years of age | Experience level: first safari
Review about Hell's Gate National Park by Tara
Great place to ride bikes and see beautiful scenery, but there wasn't a density of wildlife. We jut saw zebras and giraffe.