IT
20-35 years of age | Experience level: first safari
A disastrous safari that felt like a scam
An appalling experience with Everlasting African Adventure. We paid a substantial amount for a five-day safari through Tarangire, the Serengeti, Ngorongoro Crater and Lake Manyara. The vehicle was dirty and in very poor condition; repeated breakdowns, delays, poor planning and misleading explanations cost us precious time and made the whole trip deeply stressful.
On 17 August, after we had entered the Serengeti and had lunch, the vehicle broke down. We were told the repair would take about 30 minutes. Instead, we were kept outside the park until around 5 p.m., losing practically the entire afternoon game drive. We were then taken to a campsite for other passengers and reached our lodge around 7:30 p.m., after dark. After the vehicle came back from the mechanic, we personally saw water being added to the radiator. Continuing for several more days in a vehicle that had broken down, with no clear reassurance that the problem had been properly fixed, felt dangerous and completely unacceptable.
The company promised to make up the lost safari time the following day. It did not. We left the park at about 2:30 p.m. and were back at our hotel by 4, with no meaningful extra game-drive time. On 19 August, we were told to be ready for a 6:20 a.m. pickup, but we did not leave until around 8. First the driver blamed the other passengers; later the company blamed fog. The other passengers told us they had also been waiting for the driver. We later heard that the vehicle was still being repaired overnight. The conflicting explanations and lack of basic communication were infuriating.
The group was badly organised from the start. Two passengers had booked a shorter itinerary and had flights to catch, while the rest of us had paid for the full five days. Their schedule repeatedly cut into ours. At Ngorongoro, after only about two hours in the crater, we were told around 11 a.m. that the group had to leave because those passengers needed to catch a flight. That flight had been booked by the company. The result was that the rest of us lost time on a safari we had paid to experience fully.
The guiding was also extremely poor. In the Serengeti and Ngorongoro, we received very little information about the parks, wildlife or places we were visiting. Other Italian travellers in our group were dissatisfied too and filed complaints.
Then came the promised compensation. At the end of the safari, the company committed to paying us USD 400: USD 200 immediately and the remaining USD 200 by the end of September. We have received **nothing**. After hundreds of messages asking for the money the company promised, we have had no proper response and they have stopped replying. We feel cheated. In our view, making a clear promise, paying nothing and then ignoring customers is the conduct of **SCAMMERS**.
A safari costs a lot of money. When you choose to invest in your holiday, choose the operator carefully: the company’s organisation and decisions can make or ruin the entire trip. I hope this review helps protect future travellers from losing their money and having their holiday ruined as ours was. Based on our experience, I would not recommend Everlasting African Adventure.
CN
20-35 years of age | Experience level: first safari
Exceptional service! They saved our trip after a flight disaster. Muli & Benard are the best!
We booked a safari with Africa Celebrity Tours and Travels, and it was the best decision we could have made.
Before the trip, Muli (from management) was incredibly patient, answering all my emails promptly and providing all the necessary documents for our eTA visas. However, the true test of their reliability came when disaster struck: our international flight experienced a mid-air mechanical failure and was completely canceled. We were stranded in another country, delayed by days, and our luggage was delayed too!
This is where Muli truly shined. His communication was instant and reassuring. He calmly helped us restructure our entire itinerary at the very last minute and even assisted with our delayed luggage logistics. His professionalism gave us so much peace of mind during a highly stressful time.
Once we finally arrived in Kenya, the safari itself was flawless. Our driver-guide, Benard, was absolutely phenomenal. He is highly experienced, has eagle eyes for spotting wildlife (we saw everything we wanted and more!), and is a very safe driver. The 4x4 Land Cruiser was comfortable, clean, and perfect for the rough terrain. All the lodges they arranged for us (Serena, Sopa, Sarova) were top-notch.
In terms of value for money, honesty, and service, this company exceeded all expectations. They didn't just sell us a tour; they took care of us like family when we needed it most. If you want a trustworthy, highly capable operator in Kenya, look no further. Thank you, Muli and Benard, for an unforgettable African adventure!
20-35 years of age | Experience level: first safari
Langa and Lucky were both amazing, kind and knowledgeable guides who made the Victoria Falls tour on
The views were breathtaking on both sides, but what made it truly special were our guides.
On the Zimbabwe side, our guide Langa was such an amazing, kind and patient lady - she made sure we saw everything and explained everything so beautifully.
On the Zambia side, our guide Lucky was also an amazing guy - very knowledgeable and friendly.
I highly recommend this tour to anyone visiting Victoria Falls. Thank you for making it so memorable
RU
20-35 years of age | Experience level: first safari
CH
50-65 years of age | Experience level: 2-5 safaris
Friendly and professional
We had a lovely two-day safari thanks to an excellent guide who was both friendly and professional. All the details were so well organised, it all went like clockwork. A comfortable lodge, stunning scenery and up close with so many animals. Picnic and drinks provided.
ES
50-65 years of age | Experience level: over 5 safaris
The Trip of a Lifetime: Uganda, Gorillas, Chimpanzees & Kenya Safari
Our Uganda and Kenya trip was truly the experience of a lifetime. From the very first contact, communication was excellent: all our questions were answered promptly and professionally, and we always felt well informed throughout the planning process.
We would also like to extend our sincere thanks to Ernest, who helped us design and refine the itinerary from the very beginning. His advice, responsiveness, and willingness to adapt the trip to our interests were invaluable. Thanks to his expertise and attention to our preferences, we were able to create an itinerary that perfectly matched what we were looking for and ultimately exceeded our expectations.
The itinerary was perfectly tailored to our interests, combining chimpanzee tracking, gorilla trekking, and an unforgettable safari in Kenya. Every detail was carefully organized, from transfers and accommodations to permits and activities, allowing us to relax and fully enjoy the journey.
The service on the ground was outstanding. The guides were exceptional throughout the trip, combining professionalism, friendliness, and a deep knowledge of the local wildlife and environment. We would especially like to thank Amos, our guide in Uganda, who was simply outstanding. He paid attention to every detail, always made sure everything ran smoothly, and shared an impressive knowledge of the country's wildlife, culture, and landscapes. His professionalism, dedication, and passion for his work greatly enhanced our experience and made our time in Uganda even more memorable.
The accommodations were well chosen and perfectly suited to the journey. While some were more modest, they were always comfortable and appropriate for the destinations visited, and a few of them genuinely exceeded our expectations. We also felt that the trip offered very good value for money considering the quality of the lodges, the logistics involved, and the unique wildlife experiences included.
What we appreciated most was the flexibility of the team and their willingness to adapt the trip to our preferences and needs. Throughout both the planning process and the trip itself, we felt listened to and supported, making the entire experience seamless and enjoyable.
We would wholeheartedly recommend this operator to anyone looking for a well-organized, personalized, and memorable East African adventure. Thank you for helping us create such amazing memories in Uganda and Kenya.
CA
50-65 years of age | Experience level: first safari
Unforgettable 3-Day Amboseli Safari with Johnny!
I highly recommend booking with Axis Africa, especially if you get Johnny as your driver! I just completed an incredible 3-day, 2-night trip to Amboseli, and Johnny truly made it a fantastic experience.
From the very start, he was perfectly on time. His driving skills are outstanding, and I felt completely safe at every single moment, even while navigating the bumpy African roads. Johnny went above and beyond to ensure we had a great time. He has an incredible eye for spotting wildlife, knowing exactly where to look—especially when it came to finding the elephants! He was incredibly patient, always willing to wait for us to get the perfect pictures and positioning the vehicle in the best spots.
I thoroughly enjoyed every minute of this experience. Thank you, Johnny and Axis Africa, for an unforgettable safari!
DE
50-65 years of age | Experience level: first safari
Reliable, easy to book and everything is well organised
We booked our 3-day safari via the platform. It was all very straightforward to book once we’d decided the hotels. We stayed at the Salt Lick Lodge and Ngutuni Safari Lodge. I can recommend both because of the waterhole – you can always see animals there. We were picked at Diani Beach by our excellent driver and guide, Sebastian. The traffic in Kenya is completely different to that in Europe, but Sebastian got us to our destination safely. He was also a SUPER guide – he told us about the animals and the plants too. He went out of his way to find the animals and in the end we spotted all of them except for the leopard and the cheetah. But bear in mind, it’s the wild and there’s no guarantee of what you’ll see. However, I can 100% recommend Sebastian as a driver and Macko’s Wunderlust Safari 😀👍
CA
50-65 years of age | Experience level: first safari
Excellent
We had 2 days in Nakuru with John. He's very efficient, very kind and has a solution for everything. 100% satisfied with our guide/driver and with Jungleroam in general. I recommend for anyone looking for a great safari.
FR
50-65 years of age | Experience level: first safari
Very efficient
Very good expérience
I recommande this entreprise to anybody Who wants to know such an aventure