DE
20-35 years of age | Experience level: first safari
Perfectly Planed and executed safari
Mountain warriors taylored the Safari to our needs and selected really nice Hotels and tented camps. Our Guide Mali was very experienced and new all the parks and a lot of interesting facts about the nature and the animals. We love his relaxed way of showing us the nature. We had the best time and would absolutely recommend.
CN
20-35 years of age | Experience level: first safari
A reliable and caring tour operator that made our safari experience truly unforgettable.
We had a wonderful safari with Julia! He was very responsible, patient and knowledgeable throughout the whole trip. Thanks to him, we were lucky enough to see all of the Big Five, which was definitely one of the highlights of our Kenya trip.
What we appreciated most was how patient and thoughtful he was. Some of our group members don’t speak English, but Julia always took the time to use a translator and explain what we were seeing. He never seemed rushed and always made sure everyone understood and was enjoying the experience.
He was also very considerate of our feelings and comfort during the trip. You could really tell that he cared about giving us a great experience, rather than simply finishing the itinerary.
Thank you, Julia, for making our safari such a memorable experience. We really appreciate all your help and would definitely recommend him to anyone planning a safari in Kenya! 🦁🐘🦒
IL
20-35 years of age | Experience level: first safari
That was the best trip I've ever had!!!!
Thanks to Tesha our guide who made our journey through the Safari in Serengeti so much fun and enriched 🙏🏼🙏🏼🙏🏼🙏🏼
DE
35-50 years of age | Experience level: 2-5 safaris
nice and friendly contact, excellent guide
our guide Peter was amazing. tried to make the impossible things possible (he did!). we saw 75+ lions, leopards, cheetahs (with cubs), rhinos etc. etc. etc. ... every day was a real adventure. it was my third safari and this one was by far the best. thank you!
65+ years of age | Experience level: first safari
Our Safari Soles tour operator was absolutely exceptional
Our Tanzania safari was truly a dream come true for my wife and I, my brother in law and sister in law. From the very beginning, the communication with our tour operator was excellent. They were always responsive, helpful, and made us feel comfortable knowing everything was being taken care of. Throughout the entire trip, the service was outstanding, and our guide (Kennedy) was extremely knowledgeable, friendly, and genuinely cared about making our experience special. Everything was organized and reliable, and we felt the trip was an incredible value for the money. The safari itself was beyond anything we could have imagined—you must add the hot air balloon ride as it another world drifting above the Serengeti. The wildlife, the scenery, the people, and the experiences will stay with us for the rest of our lives. We have traveled to many amazing places, but this safari was truly one of the most unforgettable adventures we have ever shared. We would highly recommend this Safari Soles to anyone looking to experience the magic of Tanzania!
LK
35-50 years of age | Experience level: 2-5 safaris
An Exceptional Guide!!!
We had an incredible safari experience with Wilfred, exploring Lake Naivasha, Lake Nakuru National Park, and the Masai Mara.
Wilfred was incredibly friendly, knowledgeable, and an exceptional guide. He made sure we spotted all of the Big Five, along with so many other amazing animals along the way. His deep knowledge of wildlife, animal behaviour, and even the plants made the journey not only exciting but also truly educational.
But beyond being a wonderful guide, we also made a really good friend in Wilfred. He was funny, easygoing, and always made us feel comfortable, making the entire trip even more enjoyable.
If you’re planning a safari in Kenya, we highly recommend Wilfred. Thank you, Wilfred, for an unforgettable adventure and for giving us so many wonderful memories to take home!
CH
20-35 years of age | Experience level: 2-5 safaris
Excellent organisation, amazing wildlife knowledge, and a guide who truly loves what he does.
TL;DR: We can fully recommend The Ozon Light Tours. We booked the 6 Day Luxury Lifetime Experience and would absolutely do it again. And if you really, really, really want to learn something about the animals and not just see them, Denis is your man.
The preparation before the safari was super easy from the beginning. Communication, adjustments and special requests were all handled via WhatsApp. Clinton always replied quickly and organising everything was very straightforward.
The pickup at JRO airport also worked perfectly. Our driver was already waiting with a sign with our names on it and took us to our hotel in Arusha.
The next morning our guide Denis picked us up with the Toyota Land Cruiser and our safari started with Tarangire National Park. The car was great for a private safari. Plenty of space, comfortable and we had it completely to ourselves.
Already on the first day it became clear that Denis does not just have the normal knowledge you would expect from a safari guide. Animals are genuinely his passion. It was sometimes crazy how much he could tell us about individual animals, their behaviour and how everything in nature is connected. National Geographic should probably give him a call.
In the Serengeti we also realised just how ridiculously good his eyes are. Denis spotted animals somewhere in trees or bushes while we were still searching for another five minutes, even after he had already explained exactly where to look.
That was also one of the reasons we managed to see two leopards and two cheetahs. Without him, we probably would have driven straight past them. A good guide makes a massive difference on a safari, and Denis definitely did for us.
One thing we would personally do differently next time is the route at the beginning. Our flight arrived at Kilimanjaro at 1:30 in the morning. We then went to the hotel in Arusha and, because our airline had changed the flight schedule, we ended up having a full day there. Originally it would only have been around half a day.
From our personal point of view, we would skip Arusha completely next time if timing and logistics allow it. After getting some sleep, we would rather drive the extra few hours towards Lake Manyara and stay there. That way the actual safari starts directly in the region the next morning.
This is not criticism of The Ozon Light Tours at all, just something we would change in our own planning next time.
CN
20-35 years of age | Experience level: first safari
nice
Overall the travel experience was fantastic. Our guide was amazing and proactive during the safari. The hotels we stayed at every night were great too — no disappointments at all.
20-35 years of age | Experience level: first safari
Helpful, attentive, and helped make the most of my trip
My guide was Raymond and my person of contact was Tausi. Raymond was incredibly patient, helpful, and made sure we all had a great time. He made sure we were able to see all big 5, took us to great spots for unique sightings, and he always placed locals and us ahead of himself. Truly an angel and amazing guide to have shared the experience with. Whereas Tausi was incredibly helpful and attentive regarding my needs and any changes I wanted. I originally booked for budget camping, upgraded later, wanted to change my itinerary, and questions. Tausi even delivered me a towel before my safari because I forgot to pack one. She truly made my experience incredible and seamless
IT
50-65 years of age | Experience level: 2-5 safaris
Several organizationall faiures
My experience with Lush Africa Safaris
My experience with Lush Africa Safaris was unfortunately far below what had been agreed and paid for in advance.
I booked and fully paid by early July for a tour in Uganda from 14 to 23 August 2026. Problems started from the very first night in Entebbe.
During the trip, I discovered several activities had not been booked and some services were different from those confirmed. The Batwa community experience had not been communicated to the guide, and the boat excursion had not been booked.
In Bwindi, the first accommodation was different from the one agreed and was of a lower standard. The second accommodation was also different from the one listed in the itinerary confirmed before departure.
Towards the end of the trip, I also discovered that the chimpanzee trekking had not been booked and that the hotel for the night of 22 August had not been booked either.
On several occasions, I had to show the guide my own itinerary to explain what was supposed to be included in the trip.
I want to make it clear that Steven, our driver and guide, did his best to solve organisational problems that were not his responsibility.
Another important issue concerned the Italian-speaking assistance I had paid for. I was supposed to have an Italian-speaking companion/translator, but at the last minute a replacement was sent who had no previous experience in this role and had never been to Uganda.
I want to stress that she was kind, helpful and did her very best. She was a lovely person and we are still in contact today. My criticism is therefore not directed at her personally, but at the agency’s organisation: the service provided was not the professional service I had paid for.
At the end of the trip, I was also asked to pay an additional USD 360 for the final night in Entebbe, which I disputed.
After returning home, I sent the agency a detailed complaint. On 25 August, I was told they were collecting reports before giving me a proper response.
I waited and followed up several times, including on 4 and 7 September, and again afterwards. I eventually formally requested a written response and a solution within seven days.
Despite the time that has passed and my repeated attempts to obtain clarification, to date I have received neither a substantive response nor any concrete proposal to resolve the matter.
I deliberately waited before publishing this review to give Lush Africa Safaris enough time and opportunity to explain what happened and resolve the situation.
My review is therefore not based on one isolated problem, which can of course happen during any trip, but on the number of organisational failures, the differences between what was agreed and what was actually provided, and finally the lack of proper handling of my complaint after I returned home.
Based on my experience, the repeated organisational problems during the trip and, above all, the lack of response to my complaint afterwards, I cannot recommend Lush Africa Safaris. I chose to travel with an agency precisely so that I could enjoy my trip without having to deal with organisational problems myself, but unfortunately that was not my experience.