Great host, all are helpful and encouraging
All in all it was great. Although there are still rooms for improvements but hey this is africa.. as they say it hakuna matata! You don't have to worry everything will run smoothly! Thanks guys! We had so much fun!
IT
20-35 years of age | Experience level: first safari
Review about Masai Mara National Reserve by Alice Bonaiti
Beautiful park, beautiful wildlife, awesome experience!
IT
20-35 years of age | Experience level: first safari
Review about Lake Nakuru National Park by Alice Bonaiti
Very beautiful park I liked more than Masai Mara, at sunrise the landscape is stunning! Wildlife here is not as rich as Masai Mara but still worth a one day visit
IT
20-35 years of age | Experience level: first safari
Review about Hell's Gate National Park by Alice Bonaiti
Good park to visit by bike. I wouldn't recommend a safari here as the park itself is nothing special the only intersting thing is that you can rent a bike to go to the gorge. Girges are really nice!
ID
50-65 years of age | Experience level: first safari
Awesome. We are wanting to come back
Everything about our safari was seamless and well organised. We saw so much wildlife. It far exceeded our expectations.
IT
20-35 years of age | Experience level: first safari
Great experience
Our 4 days safari trip was perfect! Everything was perfectly organized, we saw a lot of animals and our driver was very nice and always in contact with the other drivers in irder to find the best spots to see the animals. The accomodations were good and food as well. Maggie, our reference person from the agency, was helpful and nice since the beginning, we asked her a lot of questions via e-mail and whatsapp and she was so quick to answer and always very accomodating. The only suggestion we have to make this experience even more perfect can be to keep the same group of people from the beginning till the end (we changed group 3 times in 4 days) but as said this was not a big problem for us. Thanks to everyone for this amazing experience!
DE
20-35 years of age | Experience level: first safari
Amazing wildlife spotting, nice selection of hotels and very friendly guides
We booked a 12 days safari - 2 months prior to the starting date. Even though we asked for some changes concerning the itinerary at short notice (we started the traveling during the week of elections in Kenya) it didn't cause any problems and Mr Otieno managed to set up a new plan according to our wishes. The safari went very well: good organisation, reliable drivers/guides with perfect knowledge of the parks, routes and wildlife. We had a great time with both of them: Robinson in Kenya and Tom in Tanzania. Thank you again, guys! Accommodation has been completely satisfying throughout. Highly recommended and we would book again with Kenya Walking Survivors.
US
65+ years of age | Experience level: first safari
They Cancel our trip before 24 hrs our of departur to Kenya&Did not refund our Deposit of $11300.00
No star-No Star-No Star & if I have to give them a star then it is -10 or -100 star
We would like to rate Africa Remote Safaris very high, however we cannot do that because we never made it on the tour. Initially they were very helpful during our booking process, answering questions about the hotels and the particulars of the safari.
However this is where we must rate them Poor and we must advise no one else to book with them.
Several weeks prior to the trip, we had not heard back on our general email inquiries - this was not typical as they originally were very responsive. The day before our scheduled trip, we received an email from Africa Remote Safaris warning of increased Cholera cases in Kenya, and political unrest due to upcoming Kenyan elections. They advised us to cancel the tour, which We responded immediately acknowledging that we will cancel the tour based on their suggestion, and asked how we can proceed to get a refund of the $11,300 USD we had already spent on our deposits.
We heard no word from them for over 3 weeks. No responses to email. No one answered our calls.
Finally we received one email indicating they are sorry for the delay, and that employees are just now getting back to work and getting settled. However, we received no communication after that email.
Our tour was scheduled for July 31 - Aug 11. We cancelled the tour per their advice on July 29 (the day before we were to depart for Nairobi).
It is now September 1st, and we have still received no communication, other than that one email.
As much as we would like to give a high rating, we cannot.
Anything reading this "must not book with Africa Remote Safaris"
Not reply from them, sending 1 e-mail everyday
US
50-65 years of age | Experience level: first safari
Kanuth provided us a great safari at Selous and Mikumi. Guide Joseph was a jewel and a workhorse.
Safaris were excellent. Guide was genuinely passionate about his work. He knew everyone along the way which was pretty cool. Felt a real part of the community.
IT
20-35 years of age | Experience level: first safari
Africa's best safaris
Aardwolf Africa has organized a 12-day safari tour and 1 week in the hotel on the coast for us.
We compared their offer to other 4 local agencies and were the most competitive.
At the end of this Safari we can say that we are very happy with the services received.
The drivers / guides were timely and the agency did in all the hotels all the reports we had requested.
We particularly appreciated:
- ease of contact with the agency, in particular with Verah who has proven to be extremely helpful. It responds to you quickly as well as via email via WhatsApp even through voice or video calling.
- the schedule and budget submission system that is sent to the customer.
Tips for the agency:
- open an account in a European or American bank (like Barclays) or Pay Pal to facilitate the deposit.
- Add more details and prices to each program for each extra activity park. For example: walking safari, night safari, village tours etc.
- Advice on the standard of tips to give to staff, especially to drivers / drivers.